Rough Trade Reviews 

3,298
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including exclusive editions, and the excellent quality of items received. Many highlight the superb packaging, ensuring products arrive safely and in pristine condition. The service is frequently described as outstanding, with consumers appreciating the easy ordering process and helpful communication. However, some customers noted issues with order fulfillment and delivery times, experiencing significant delays or items arriving later than expected. A few others mentioned incomplete orders, with missing components or items not shipped. Additionally, some reviewers received products with minor damage, like a damaged spine or faulty record. When issues arose, some reported a lack of clear communication or unresponsive support.

What people talk about most

Product

Customers generally express satisfaction with the product selection, often highlighting the availability of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the ease of... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the good quality products and the high... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s Rough Trade. They’re an institution. You don’t get to stay in business for half a century by being average. Even if occasionally something IS wrong, it gets sorted. They also have s... See more

Rated 5 out of 5 stars

The RT website is well laid out and contains the CDs I am after at reasonable prices. Maybe not the cheapest on the market, but I would much rather a traditional UK company gets my business than one o... See more

Rated 5 out of 5 stars

I love Rough Trade. Always promoting amazing musical experiences, and never disappoint. The two Warpaint albums I have just received are a perfect illustration. Heard one track by Warpaint, brought... See more

Rated 5 out of 5 stars

I typically use 3 record sites/stores for my purchases, after years of trawling. One of the best is Rough Trade & I’ve just received my new Temples & Fcukers albums. Always delivered on time, perfectl... See more


Company details

  1. Record Shop
  2. Book shop
  3. Events Venue

Written by the company

Where it all started. Rough Trade was founded by Geoff Travis in 1976 as a London record shop and began releasing as an independent label in 1978. In 1982, the retail outlet broke with the A&R and distribution divisions and became an independent entity, as it remains today. In 1982 Rough Trade West relocated from its original site on Kensington Park Road to nearby Talbot Road. Rough Trade Neal’s Yard opened in 1988 and closed its doors in 2007, ahead of the opening of a new flagship store, Rough Trade East, which opened in 2007 in Brick Lane. Rough Trade NYC opened in Williamsburg, Brooklyn in 2013 and relocated to Rockefeller Center, Manhattan in 2021. Rough Trade Nottingham opened in 2014. Rough Trade Bristol opened in 2017. We host live shows, sell records, merchandise, hardware, beer and coffee. Come say hello!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,298)

2,096 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Rough Trade site is comprehensive…

The Rough Trade site is comprehensive and well laid out with a huge selection when I have found my vinyl’s.
Excellent quick delivery and packaging and my vinyl was in perfect condition, more importantly it sounds great.
Thanks guys will definitely be buying again.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I have been shopping with Rough Trade…

I have been shopping with Rough Trade for more than 30 years and they never disappoint. I am loving the RT50 limited releases; the only ask would be to put them in a decent reusable polyethylene sleeve so that the hype stickers can be retained in place. Early editions were like this but more recent ones seem to be in single use sealed film.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great product range, competitive prices and good service

I have used Rough Trade for many years. They are usual “go to” for my vinyl purchases. They have an extensive range of vinyl including a number of Rough Trade exclusive limited editions. Pricing is competitive and delivery is swift. Packaging is robust to protect the precious vinyl. Responsive and helpful customer service if you need it.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

I've brought from Rough Trade on numerous occasions, they're very easy to deal with and the items are well packaged and sent out/received quickly.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Depth of range, quality & service ✅

I typically use 3 record sites/stores for my purchases, after years of trawling. One of the best is Rough Trade & I’ve just received my new Temples & Fcukers albums. Always delivered on time, perfectly packaged and great value and often with special editions, which I tend to look for. Always happy to recommend Rough Trade as a site and store for range, value and great service.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

The record I ordered arrived promptly

The record I ordered arrived promptly. It was beautifully packaged in Rough Trade style and the packaging protected the record perfectly so that it was a delightful experience to slit the encapsulation and listen. Great!

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Pre-order concerns

There does seem to be an issue with pre-order stuff. I cancelled a previous pre-order because it kept getting delayed and my last order has now been delayed 3 times - almost 2 months overdue. Getting bored of the unhelpful stock-response deflections that give you false hope and then tear it away. There’s no explanation about why it’s been delayed 3 times, which just creates even more frustration.

Very unhappy with this recent trend as it has put me off ordering other stuff over the last few weeks.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with my resent orders

Really happy with my resent orders. Packed great, delivered really quick and arrived in perfect condition. Will countinue to use Rough Trade, just wish they had a physical store closer to Hull

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Rough Trade

Since I’ve been ordering all of my music from RT these past few months, I decided to join the Monthly Membership Club and I love it. Specially when you can save shipping costs among other nice offerings. The RT Exclusives, RT Essentials and RT 50 editions are quite terrific collectibles and they add great value to my record collection. Service is great too, I can tell the RT staff love music as much as I do.

26 June 2026
Unprompted review

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