Route 1 are fantastic company to deal with. As a printer & broker, I rely on fast, informed & helpful people when dealing with all aspects of the print process. R1 are by far the best when it comes... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bex Taylor was incredibly helpful when my artwork wasn’t quite right. She talked me through what needed fixing, gave clear advice, and made the whole process straightforward. The artwork was corrected... See more
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We received an enquiry from a client who was concerned about print quality, which we passed on to Hannah at Route One. She was brilliant—providing a clear, honest explanation along with reassurance... See more
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Route 1 Print, produce excellent quality items, ordering is easy and quick unless you are a numpty like me and order the wrong thing! Then you get to deal with the extremely efficient and helpful cus... See more
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Company details
About Route 1 Print
Information provided by various external sources
Route 1 Print is a trade printer that aims to offer more than just high quality, low-cost print to resellers. We view ourselves as partners with our customers and strive to add value through making the process of buying and selling print simple, stress free and timely while ensuring we do all we can to provide our customers with the right tools to make their business profitable.
Here's is what makes us tick:
- Instant Online Proofing
- White Label Packaging
- Free Delivery
- 1 hour or less email response times
- Accessible client support Mon-Fri
Route1Print has been certified to ISO 9001:2008 (Quality Management) & ISO 14001:2004 (Environmental Management)
Written by the company
Contact info
Unit A Brookfields Park, Manvers Way, S63 5DR, Manvers Way, Rotherham, United Kingdom
- 01142945026
- sales@route1print.co.uk
- www.route1print.co.uk
4.8
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 24 hours
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Really helfull and fast at responding
19 January 2026
Unprompted review
Reply from Route 1 Print
Hi John,
Thank you so much for leaving a 5-star review – it means the world to us! ❤️
If there's anything else I can assist you with, don’t hesitate to reach out. 😊
Thanks
Sharon
Fast efficent and a pleasure to work with.
Fast, efficient and a pleasure to work with. Elina sorted out a despatch issue for me and was super helpul and polite.
16 January 2026
Unprompted review
Reply from Route 1 Print
Hi Leigh,
Thanks for taking the time to leave a 5* review, it was my pleasure to assist with your query!
If there's anything else you need please just let me know 😊
Thanks
Elina
Lisa In Art and Design was incredibly…
Lisa In Art and Design was incredibly helpful with the artwork and pushing the job forward. She is a great asset to your company.
14 January 2026
Unprompted review
Reply from Route 1 Print
Hi Duncan,
Thank you so much for taking the time to leave such a kind review! ❤️
It was a pleasure helping you get your artwork ready and making sure everything stayed on track for production. I always aim to make the process as smooth as possible, so I’m really glad I could help push the job forward for you.
Thanks
Lisa
Bex is the best
13 January 2026
Unprompted review
Reply from Route 1 Print
Hi Tim,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Bex
Bex looked after me very well
Bex looked after me very well, quick response and artwork sorted promptly
13 January 2026
Unprompted review
Reply from Route 1 Print
Hi Mark,
Thanks for taking the time to leave a 5* review.
If there's anything else you need please just let me know 😄
Thanks
Bex
I've been using Route1Print for a while…
I've been using Route1Print for a while now and they constantly delivery a high quality product and experience! Anytime there's an issue the team do their best to get things sorted and back on track (thanks Bex!!), and the peace of mind knowing you have this type of support is an added extra.
12 January 2026
Unprompted review
Reply from Route 1 Print
Hi Paul,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Bex
Starting 2026 with a little less shine
Generally speaking I've been pretty happy with Route 1. The last order was dispatched quickly and printed on quality stock at a competitive price. But the shine was taken off by the fact that the top and bottom of each bundle of prints were quite dirty. It's no big deal as they were for my own use, but I'd have been embarrassed if they'd been going to a client. Whether it's the guillotine or the packing bench needs a good wipe down, or the packer needs a new pair of gloves, I'm not sure!
(While I'm in carping - sorry, feedback - mode, the paper tape used to pack boxes is reinforced only along the length of the tape and had split on a couple of the boxes.)
It wouldn't stop me ordering again, but it just feels like a little more care is needed.
9 January 2026
Unprompted review
Reply from Route 1 Print
Hi Gareth,
Thank you for your honest feedback. I’m really glad to hear that the print quality and turnaround hit the mark, but I’m genuinely sorry that the finish was let down by those marks on the bundles.
You’re absolutely right; whether it’s for your own use or a client's, you should be able to unbox your print with total confidence. I’ve raised this directly with our Finishing and Packing teams today. We’ll be investigating the cause, whether it's debris from the guillotine bed or a need for more frequent glove changes during the packing process, to ensure this doesn't happen again.
Regarding the tape, thank you for flagging that. We switched to paper tape to be more eco-friendly, but it clearly needs to stand up to the weight of the boxes. I’ll be passing your comments to our Dispatch Team to review the durability of the reinforced tape we’re currently using.
We really appreciate you sticking with us, and I’ll make sure extra care is taken with your next order to get that 'shine' back!
Thanks
Sharon
Problem with artwork file resolved…
Problem with artwork file resolved quickly by Bex . . .
I've used Route1 for many years now and they are always reliable and very quick to respond to queries. In all that time there have only been a couple of occasions where the job has gone back to production due to artwork errors etc (sometimes on my part) and I have, at all times, found the team very efficient and helpful.
8 January 2026
Unprompted review
Reply from Route 1 Print
Hi Angela,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Bex
Amazing People
I have been associated as a trader for the past twelve years. From print quality to delivery, these people stay connected with their customers; I have never had a complaint against them. Yes, only three times printing orders were not delivered on time. Earlier you would get a ten-pound voucher for the delay, but now all you get is an apology.
One more unusual thing about this company is that it charges VAT on A3-size flyers and laminated flyers, even though flyers are a VAT-exempt product — whether laminated or A3 size. Except for Root One, no other company charges VAT on these. They should consider this and stop charging VAT because small business owners like me cannot claim VAT refunds.
Other than that, Root One surprises me with its pricing, service quality, and very quick turnaround. I can even name it: compared to Solopress, Root One offers much better price and service.
I would recommend everyone try Root One at least once. 🙂
6 January 2026
Unprompted review
Reply from Route 1 Print
Hi Muhammad,
Thank you so much for being a loyal customer for the past twelve years! It is wonderful to hear that our pricing and service continue to stand out, especially when compared to others in the industry. ❤️
I hear you regarding the service recovery for delays. While we’ve moved toward more direct apologies and proactive upgrades to get jobs back on track, we truly value your feedback on how that impact feels on your end as a small business owner.
Regarding your point on VAT, I completely understand how frustrating it is when you can't reclaim it. At Route 1 Print, we follow the HMRC VAT Notice 701/10, which classifies flyers as standard-rated (20%) if they are larger than A4, or have a lamination/coating that makes them "durable." Because A3 flyers and laminated items are designed to last rather than be thrown away, they don't meet the HMRC 'zero-rated' criteria.
We really appreciate your recommendation and your long-term support. We’ll keep working hard to make sure those next orders are spot on and delivered right on time! 🙂
Thanks,
The Route 1 Print Team
Lovely print finishes & great customer…
Lovely print finishes & great customer service from Bex who helped me with my artwork!
5 January 2026
Unprompted review
Reply from Route 1 Print
Hi Holly!
Thanks for taking the time to leave a 5* review.
If there's anything else you need please just let me know 😄
Thanks
Bex
I have dealt with Bex on a number of…
I have dealt with Bex on a number of occassions and she is very thorough and approchable. Thanks again.
4 January 2026
Unprompted review
Reply from Route 1 Print
Hi Jamie,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Bex
Strongly Recommend
Products are always produced and delivered to a very high standard, and any questions or queries are dealt with in a fantastic manner. We regularly use these within our business
2 January 2026
Unprompted review
Reply from Route 1 Print
Hi Nathan,
Thank you so much for leaving a 5-star review – it means the world to us! ❤️
If there's anything else I can assist you with, don’t hesitate to reach out. 😊
Thanks
Sharon
An excellent company
Route one print are an excellent company to deal with and have transformed the way I purchase print in the last few years. Had dealings with Bex Taylor today who handled my enquiries excellently.
23 December 2025
Unprompted review
Reply from Route 1 Print
Hi Arwel,
Thanks for taking the time to leave a 5* review, it was my pleasure to assist with your query!
If there's anything else you need please just let me know 😊
Thanks
Bex
I inatialy had a request from my…
I inatialy had a request from my customer for information about artwork.I got an answer back within the hour. Th.e customer still didnt get it right . i asked if anything could be done by route 1. Beth harper sorted the issue in 5minuets.
18 December 2025
Unprompted review
Reply from Route 1 Print
Hi Michael,
Thanks for taking the time to leave a 5* review. It was my pleasure to assist with your query!
If there's anything else you need, please just let me know 😊
Thanks
Beth
Great Customer Service :)
Fantastic customer service today from Beth, sorted out a minor issue with a proof and got the job through to production.
16 December 2025
Unprompted review
Reply from Route 1 Print
Hi Sarah,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Beth
Fantastic Customer Service
I made an error when placing an order and sent an email explaining the issue, it was just a small change to the order but by 8.40 on Monday morning I had already received an email saying the order had been corrected. Fantastic customer service 👏
15 December 2025
Unprompted review
Reply from Route 1 Print
Hi Sarah,
Thanks for taking the time to leave a 5* review.
If there's anything else you need please just let me know 😄
Thanks
Sharon
As always
As always, Exceptional customer service. Thanks to everyone.
14 December 2025
Unprompted review
Reply from Route 1 Print
Hi there!
Thank you so much for leaving a 5-star review – it means the world to us! ❤️
If there's anything else I can assist you with, don’t hesitate to reach out. 😊
Thanks
Sharon
Slight issue with my roll up…
There a slight issue with my roll up banner. I called and, although I said I could return it, they insisted on a free reprint. The print was fine but there was a slight issue with cassette. My thanks to George and especially Elina Jakobsone who sorted the free replacement swiftly and professionally. Always is at Route 1 print
11 December 2025
Unprompted review
Reply from Route 1 Print
Hi Don,
Thank you so much for the wonderful feedback!
We really appreciate you being a loyal Route 1 Print customer. We'll be ready and waiting to help with your next order!
Thanks
Elina & George
Elina Customer Support was excellent
Elina Customer Support was very helpful, patient and got the problem addressed quickly. Thank You!
11 December 2025
Unprompted review
Reply from Route 1 Print
Hi Rosemary,
Thanks for taking the time to leave a 5* review, it was my pleasure to assist with your query!
If there's anything else you need please just let me know 😊
Thanks
Elina
Great customer service
When we had a problem with a big order, they managed to help us out, saved our customer a fortune! Excellent customer service, replied to us within minutes.
11 December 2025
Unprompted review
Reply from Route 1 Print
Hi Bobby,
Thanks for taking the time to leave a 5* review- it's greatly appreciated! ❤️
If there's anything else you need please just let me know.
Thanks
Sharon
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