They somehow know how to market trainers to me that I really like, bagged some nice NB skate shoes I'm a sucker for those gum soles and a pair of jeans I don't need but look nice. Delivery was fast, p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been buying from Route One for about fifteen years now, always a good selection of items, and special offers on a Wednesday. Never been to a physical store, but online is great, easy to use we... See more
Company replied
Brilliant service quick delivery and great shoes I've been an avid user of route one since the catalogue says when I would order items from the mail order catalogue along with HSC ! Even brought a mon... See more
Company replied
Smooth transaction throughout process. Quick delivery which had to be signed for, I prefer that way rather than parcel left on doorstep. First time shopping on Route One online site, but it defin... See more
Company replied
Company details
- #3 of 7 best companies in Skateboard shop
- #118 of 238 best companies in Men's clothes shop
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
2k reviews
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Excellent Online Skate-Shop
Well organized website - easily found what we were after. Swift dispatch, well packaged and with clear tracking.
23 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you found our website easy to navigate and were able to find exactly what you were looking for.
It's also great to know your order was dispatched quickly, arrived well packaged, and that the tracking kept you well informed throughout.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Hi love ordering with you such lovely…
Hi love ordering with you such lovely clothes etc , and thy always arrive not many days after ordering. ☺️10/10
16 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're loving our clothing and that your orders always arrive so quickly.
Your 10/10 rating and continued support really mean a lot to us. We hope you continue to enjoy shopping with Route One!
We look forward to seeing you again soon!
All the best,
Maddi
Route One Customer Care
Fantastic service
Fantastic service, absolutely no complaints. And great sneakers! Thanks!
23 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you had such a great experience and that you're loving your new sneakers.
It's wonderful to know everything met your expectations, and we're so pleased we could provide you with fantastic service.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with our communication and the fast delivery.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
The delivery arrived on time
The delivery arrived on time. The product was exactly as described. It was packaged well This was a birthday gift.
23 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your order arrived on time, was exactly as described, and was well packaged.
It's especially lovely to know it was a birthday gift, and we hope the recipient loved it!
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the quick delivery and good communication throughout your order.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear Route One is your first stop for everything from T-shirts to skate decks.
Your continued support means a lot to us, and we're so pleased you've had such a great all-round experience shopping with us.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
sent me the wrong colour shoes
23 July 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really sorry to hear you received the wrong colour shoes. We completely understand how disappointing this must have been.
We'll be in touch with you shortly to get this resolved as quickly as possible and make sure you receive the correct item.
Thank you for your patience, and we appreciate the opportunity to put this right.
All the best,
Maddi
Route One Customer Care
Haven't received it
Still haven't received my order after 7 days. Seems to be lost and no one is resolving it.
25 July 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're very sorry to hear your order still hasn't arrived. We completely understand how frustrating this must be.
Our team is currently investigating the whereabouts of your parcel with the courier, and we're working to resolve this as quickly as possible. We'll be in touch with you shortly with an update as soon as we have more information.
Thank you for your patience and understanding while we look into this.
All the best,
Maddi
Route One Customer Care
You didn’t apply my grip tape even…
You didn’t apply my grip tape even though I specifically picked the applied setting and the box was really quite battered but everything else was good.
22 July 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're sorry to hear that your grip tape wasn't applied as requested and that the box arrived in poor condition. That's certainly not the experience we want our customers to have.
We're pleased to hear everything else was good, and we really appreciate you bringing these issues to our attention. We'll be sure to pass your feedback on to the relevant team to help prevent this from happening again.
We hope to provide you with an even better experience next time.
All the best,
Maddi
Route One Customer Care
Great service as usual.
Was looking for some reasonably priced skate shoes and found some Etnies in my size. Easy to order, quick delivery, great service!
23 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you found the perfect pair of Etnies at a great price.
It's great to know you found the ordering process easy and that your shoes arrived quickly. We're so pleased you had a great experience shopping with us.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Top seller! Great service!
The cap arrived quickly and in perfect condition! Top seller! Many thanks! ;D
22 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your cap arrived quickly and in perfect condition.
Your kind words really mean a lot to us, and we're so pleased you had a great experience shopping with Route One.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Ordered a T-shirt and some shoes
Ordered a T-shirt and some shoes. The shoes were forgotten and dispatched a week late.
Took them a few days to respond to my support email.
21 July 2026
Reply from Route One
Hey Alec,
We're really sorry for the delay in getting one of your items sorted and delivered.
Should you order with us again, please let us know, and we'll be happy to arrange a discount for the inconvenience caused.
We're confident your next order will go much more smoothly.
Kind Regards,
Meg
Route One Customer Care
Very happy with my order
Very happy with my order! Delivered quickly in good condition. My friend loved as a birthday gift x
23 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with your order and that it arrived quickly and in perfect condition.
It's especially lovely to know your friend loved it as a birthday gift!
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the quality of your purchase and that it arrived on time.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Fan for life
Brilliant service quick delivery and great shoes I've been an avid user of route one since the catalogue says when I would order items from the mail order catalogue along with HSC ! Even brought a mongoose mence BMX back in the day from route one ! Glad to see they still have the great service and customer care they started with ! Fan for life !
21 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you've been part of the Route One journey for so many years.
It's amazing to hear you've been shopping with us since the mail order catalogue days and even picked up a Mongoose BMX from us back then! We're so pleased to know you still receive the same great service and customer care that first made you a customer.
Your loyalty and support over the years truly mean the world to us. Thank you for being a fan for life – we can't wait to see you again soon!
All the best,
Maddi
Route One Customer Care
Good service
Good service, but these relentless emails asking for feedback.. I buy often and leave feedback often..
Stop ffs
21 July 2026
Reply from Route One
Hey Robert,
Thank you for sharing your feedback - we value it.
This has been raised with the team this morning for review and discussion.
I'll send a follow-up email shortly with further details.
Kind Regards,
Meg
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you always have a great experience with Route One.
Your continued support means a lot to us, and we hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your first experience shopping with Route One was such a positive one.
It's great to know you received excellent service, and we really appreciate you choosing to shop with us.
We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Ok Route One you did good
They somehow know how to market trainers to me that I really like, bagged some nice NB skate shoes I'm a sucker for those gum soles and a pair of jeans I don't need but look nice. Delivery was fast, packaging good, the precious objects were in good condition. This isn't my first rodeo with Route One. They've pulled this trick a few times now and it's super effective. I'm now ignoring their emails for a while so I don't buy anything else, so snack on that you crafty Route One marketing people. Got to boost I've just heard that Sting has been kidnapped. Apparently the Police have no lead.
20 July 2026
Reply from Route One
Hey Ed,
Thank you for the brilliant (and hilarious) feedback!
This made us smile.
Really glad the trainers and jeans hit the mark, and that everything arrived quick and in good shape. We'll try to behave ourselves with the emails for a bit - no promises, though.
A big thanks for being a loyal customer.
Hopefully not too long until we meet again!
All the best,
Meg
Route One Customer Care
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