Route One Reviews 

1,513
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the company for its excellent product selection, offering a wide range of items and making it easy to find what is needed. Many people consistently praise the high quality of the products received, often highlighting their good condition and the top-quality materials. The delivery service is widely appreciated for its speed and efficiency, with numerous orders arriving quickly and as promised. Reviewers also highlight the excellent overall service, including an easy-to-use website and very helpful customer support. However, some customers experienced issues with delivery, including delays, items being sent to the wrong place, or not receiving paid-for next-day service. A few other people also felt that product quality was sometimes inconsistent, citing issues like discolored items, holes in clothing, or damaged goods upon arrival.

What people talk about most

Product

People report positive experiences with products, frequently praising the good quality, selection, and value... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and super fast... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good and lovely quality of products,... See more

Service

Users describe positive interactions with service, highlighting its efficiency and helpfulness, with many... See more

Order

Reviewers express satisfaction with their orders, often highlighting the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They somehow know how to market trainers to me that I really like, bagged some nice NB skate shoes I'm a sucker for those gum soles and a pair of jeans I don't need but look nice. Delivery was fast, p... See more

Company replied

Rated 5 out of 5 stars

I've been buying from Route One for about fifteen years now, always a good selection of items, and special offers on a Wednesday. Never been to a physical store, but online is great, easy to use we... See more

Company replied

Rated 5 out of 5 stars

Brilliant service quick delivery and great shoes I've been an avid user of route one since the catalogue says when I would order items from the mail order catalogue along with HSC ! Even brought a mon... See more

Company replied

Rated 5 out of 5 stars

Smooth transaction throughout process. Quick delivery which had to be signed for, I prefer that way rather than parcel left on doorstep. First time shopping on Route One online site, but it defin... See more

Company replied



Company details

  1. #3 of 7 best companies in Skateboard shop
  2. #119 of 239 best companies in Men's clothes shop

Written by the company

Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,513)

1,150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10

Always the best! 🤘

21 July 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted to hear you always have a great experience with Route One.

Your continued support means a lot to us, and we hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

First time buying off you

First time buying off you. Excellent service

21 July 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted to hear your first experience shopping with Route One was such a positive one.

It's great to know you received excellent service, and we really appreciate you choosing to shop with us.

We hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Ok Route One you did good

They somehow know how to market trainers to me that I really like, bagged some nice NB skate shoes I'm a sucker for those gum soles and a pair of jeans I don't need but look nice. Delivery was fast, packaging good, the precious objects were in good condition. This isn't my first rodeo with Route One. They've pulled this trick a few times now and it's super effective. I'm now ignoring their emails for a while so I don't buy anything else, so snack on that you crafty Route One marketing people. Got to boost I've just heard that Sting has been kidnapped. Apparently the Police have no lead.

20 July 2026
Route One logo

Reply from Route One

Hey Ed,

Thank you for the brilliant (and hilarious) feedback!

This made us smile.

Really glad the trainers and jeans hit the mark, and that everything arrived quick and in good shape. We'll try to behave ourselves with the emails for a bit - no promises, though.

A big thanks for being a loyal customer.

Hopefully not too long until we meet again!

All the best,

Meg
Route One Customer Care

Rated 5 out of 5 stars

Meg has been so helpful after my…

Meg has been so helpful after my delivery was lost with Royal Mail, she arranged a replacement so quickly. Everything has arrived now and it’s all great and lovely quality. Thanks so much!

20 July 2026
Route One logo

Reply from Route One

Hey Rosie,

Thank you for such lovely feedback.

It was my pleasure!
Glad you are now able to enjoy your goodies.

Please let me know if you need anything in the future.

All the best,

Meg
Route One Customer Care

Rated 5 out of 5 stars

Quick service

Quick service, as described. Arrived in 3days to N Ireland

22 July 2026
Route One logo

Reply from Route One

Hey Daniel,

Thank you for the fab feedback.

Awesome that it arrived with you so quickly!

Hope you love your purchase.

Until next time,

Meg
Route One Customer Care

Rated 5 out of 5 stars

Great company

Great company, great product, fast delivery.⭐⭐⭐⭐⭐

20 July 2026
Route One logo

Reply from Route One

Hey there,

Thank you for the 5 stars!

We're happy you're happy - thank you for your support.

Hope to see you again soon.

All the best,

Meg
Route One Customer Care

Rated 5 out of 5 stars

My favourite online skateshop and a…

My favourite online skateshop and a trusted supplier of decks, shoes and clothes. I try to visit the store in person every time I'm in Brighton

22 July 2026
Route One logo

Reply from Route One

Hey Pavel,

Thank you for the awesome feedback!

Comments like this are exactly why we do what we do. Thanks for trusting us with your decks, shoes and clothes over the years - and for always popping in when you're in town.

Hope to see you again soon.

All the best,

Meg
Route One Customer Care

Rated 5 out of 5 stars

Good quick service easy to use website

Good quick service easy to use website

21 July 2026
Route One logo

Reply from Route One

Hey Phil,

Thank you for the 5 stars!

Stoked to know you were happy with the service and found the website easy to navigate.
This is exactly what we want for our customers.

Let us know if you ever need anything in the future.

All the best,

Meg
Route One Customer Care

Rated 5 out of 5 stars

Good quality and arrived quickly too

Good quality and arrived quickly too

21 July 2026
Route One logo

Reply from Route One

Hey Michelle,

Thank you for the great feedback.

Great to know your goodies got to you quick time!

Hope you get some great use out of your purchase.

All the best,

Meg
Route One Customer Care

Rated 5 out of 5 stars

Great product

Great product, fast delivery.
Highly recommended.

30 March 2026
Route One logo

Reply from Route One

Hey Andras,

Thank you for the lovely feedback and for your recommendation.

We truly appreciate the support.

Until next time,

Meg
Route One Customer Care

Rated 5 out of 5 stars

Always good

Nice trainers , nice price and quick delivery

21 July 2026
Route One logo

Reply from Route One

Hey there,

Thank you for the fab feedback.

Awesome to know you are loving the shoes.

Let us know if you ever need any help choosing your next pair!

All the best,

Meg
Route One Customer Care

Rated 5 out of 5 stars

A store to rely on

A store to rely on, no hecups just straight good service

21 July 2026
Route One logo

Reply from Route One

Hey there,

Thank you so much for the 5 stars!

Knowing you feel like you can rely on us, makes us very happy.

Hope to see you again soon.

All the best,

Meg
Route One Customer Care

Rated 5 out of 5 stars

15 years of using Route One

I've been buying from Route One for about fifteen years now, always a good selection of items, and special offers on a Wednesday.

Never been to a physical store, but online is great, easy to use website and items are delivered on time too.

19 March 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted to hear you've been shopping with Route One for around fifteen years.

It's great to know you've consistently enjoyed our selection of products, our Wednesday special offers, and found our website easy to use. We're also pleased your orders have always arrived on time.

We truly appreciate your continued support over the years and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Amazing products and customer service

Amazing products and customer service, highly recommend this seller, will order again thank you

21 July 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted to hear you were happy with both our products and customer service.

Your recommendation means a lot to us, and we're thrilled to hear you'll be shopping with us again.

We truly appreciate your support and look forward to seeing you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Nice item at a great price and…

Nice item at a great price and delivered promptly. Good communication, too.

20 July 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your great feedback! We're delighted to hear you were happy with your item, found it to be great value for money, and that it arrived promptly.

It's also great to know our communication kept you well informed throughout your order.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Very fast and efficient service

Very fast and effective service!
Will purchase in future 👍🏼

20 July 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your great feedback! We're delighted to hear you were happy with our fast and efficient service.

It's fantastic to know you'll be shopping with us again in the future. We truly appreciate your support and look forward to seeing you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Uk skaters supporting UK skaters …

Skaters supporting skaters what's not to like I can always trust that when I'm buying a skateboard from here that it's going to be good quality and get here on time

28 July 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted to hear that our passion for skateboarding comes across in what we do.

It means a lot to know you trust Route One for quality skateboards and reliable delivery. Your support and confidence in us are greatly appreciated.

We hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Products good price.

20 July 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really glad to hear you were happy with the quick delivery and felt your products were great value for money.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really glad to hear you found our website easy to use and enjoyed the wide variety of products we offer.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Perfect service

20 July 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted to hear you received perfect service.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

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