They somehow know how to market trainers to me that I really like, bagged some nice NB skate shoes I'm a sucker for those gum soles and a pair of jeans I don't need but look nice. Delivery was fast, p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been buying from Route One for about fifteen years now, always a good selection of items, and special offers on a Wednesday. Never been to a physical store, but online is great, easy to use we... See more
Company replied
Brilliant service quick delivery and great shoes I've been an avid user of route one since the catalogue says when I would order items from the mail order catalogue along with HSC ! Even brought a mon... See more
Company replied
Smooth transaction throughout process. Quick delivery which had to be signed for, I prefer that way rather than parcel left on doorstep. First time shopping on Route One online site, but it defin... See more
Company replied
Company details
- #3 of 7 best companies in Skateboard shop
- #118 of 237 best companies in Men's clothes shop
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was lucky getting some great shoes…
I was lucky getting some great shoes that were in the sale and then weren't the 3 for 2 offer. Saved a huge amount. 2 of the pairs were spot on. Came as they should. The 3rd pair came with detached tags, no paper in the box and the light grey suede top boxes has black scuffs on them. Like a display or used pair. That took the shine off what should have been a great experience.
30 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service
Great customer service, I messed up my order, emailed late at night and got a reply first thing the next day. Sorted everything out and sent the order that morning. Would definitely recommend!
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear our customer service team was able to help with your order and get everything sorted so quickly.
It's great to know you received a prompt response the next morning and that we were able to get your order sent out that same day. We really appreciate your recommendation and support!
We hope to see you again soon.
All the best,
Maddi
Route One Customer Care
The items are very good quality and…
The items are very good quality and they arrived on time.
31 July 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with the quality of your items and that your order arrived on time.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
My go to…
Been shopping with Route One for nearly two decades and always reliable, fast delivery, consistent and great selection.
Would definitely recommend because even, those few times, when things weren’t ideal, customer service remained great. My go to…
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your incredible feedback and for your continued support over nearly two decades! It really means a lot to know that Route One has remained your go-to over the years.
We're delighted to hear you've consistently enjoyed our selection, reliable service, and fast delivery. It's especially great to know that even when things haven't gone quite to plan, you've still felt well looked after by our customer service team.
Your loyalty and recommendation genuinely mean the world to us. Here's to many more years of Route One!
All the best,
Maddi
Route One Customer Care
Delivery service was quick
Delivery service was quick, got free standard delivery, came in two days. Offer of 3FOR2 was easy to apply. Products are great as always!
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your delivery arrived quickly and that you were able to make the most of our 3FOR2 offer.
It's great to know you're happy with your products as always. We truly appreciate your continued support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
#12'sforL1fe
I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of the specific SB I love, keeps me rolling and always looking on point 😉
I need extensions on my reward points is all of a red flag, 12's are ever rare and so those collected dissolve into the ether 😑
3e-BC
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your brilliant feedback! We love hearing that you're a regular Route One customer and that our SB colourways have become such a feature on your staircase!
We're delighted to know you continue to find pairs that catch your eye and that your latest SB arrived promptly and keeps you rolling in style.
We also appreciate your feedback regarding the reward points and understand the frustration when those hard-earned points expire, especially when you're waiting for those rare size 12s to come along. We'll be sure to pass your comments on to the team for consideration.
Thanks again for your continued support and loyalty – it's customers like you that keep us rolling!
All the best,
Maddi
Route One Customer Care
Nice selection of products
Nice selection of products, unbeatable offers. Quick delivery, would definitely shop from here again
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're happy with our selection of products and the offers we have available.
It's also great to know your order arrived quickly. We really appreciate your recommendation and look forward to welcoming you back again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear everything was great as always.
We truly appreciate your continued support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great service
28 July 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with our service.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're really glad to hear you found ordering easy and that your delivery arrived quickly.
We truly appreciate your kind words and support, and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Huge choice on the app
Huge choice on the app. Excellent quality jeans, Route One own branded, great fit, look great. Fast delivery.
29 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're enjoying the huge choice available on our app and that you're loving the fit and quality of our Route One own-brand jeans.
It's also great to know your order arrived quickly. We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear everything went smoothly and that you found our service quick and efficient.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Fantastic service
Fantastic service , issue with grip tape on my sons board backing tape not coming off
Customer services resent another
No problem
Great shop
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear our customer service team was able to quickly resolve the issue with the grip tape on your son's board.
It's great to know the replacement was sent out without any hassle and that you were happy with the service you received.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Delivery was quick and the quality of…
Delivery was quick and the quality of the skate shoes are excellent. My son loves them
30 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your order arrived quickly and that you're pleased with the quality of the skate shoes.
It's even better to know your son loves them! We hope he enjoys wearing them.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Jorts
Extremely quick delivery. Well laid out website with some amazing high quality clothing.
28 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were impressed with our quick delivery, found our website easy to navigate, and loved the range of high-quality clothing we offer.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Easy to order off the app and quick…
Easy to order off the app and quick delivery. The bag is great quality, wouldn’t expect anything else from Dickies, and roomy enough for work stuff.
29 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you found the app easy to use and that your order arrived so quickly.
It's also great to know you're loving your new Dickies bag and that it's the perfect size for all your work essentials.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear your order arrived on time and that you were happy with all of your products.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
I liked the option and all the product…
I liked the option and all the product are very high quality but the next working day delivery has come very late for next working day but otherwise the shop is good but delivery service needs to be better
28 July 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really pleased to hear you were happy with the range of products we offer and the quality of your order.
We're sorry to hear your next working day delivery didn't arrive as expected. Unfortunately, while we dispatch these orders on time, delays can sometimes occur in transit which are outside of our control. We completely understand how disappointing this is when you've paid for a faster delivery service.
We appreciate your comments and will pass your feedback on. Thank you again for your support, and we hope your next experience with us is an even better one.
All the best,
Maddi
Route One Customer Care
Fast service
27 July 2026
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with our fast service.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Order got stolen and company refused to…
Order got stolen and company refused to do anything about it and just ghosted me, sent 3 emails and they ignored every single one of them
29 July 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really sorry to hear about your experience. We can't seem to find any previous communication from you regarding this issue, and we're sorry if you've felt ignored.
A member of our team will be in touch with you shortly so we can look into this properly and work with you to get it resolved as quickly as possible.
We appreciate you bringing this to our attention and apologise for the frustration caused.
All the best,
Maddi
Route One Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.