I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely in love with these Vans Half-Cabs. Love the purple/green colourway, and the quality is exactly what you'd expect from Steve Cab. They're incredibly comfy and my feet feel snug, support and... See more
Great service. Delivered on time. Can sign in as a guest. Don't like other companies that make you have an account. Product looks ideal, still trying it out and hopefully buy more Footprint insoles ki... See more
Company replied
Genuinely great customer service when I received a t-shirt with a small tear in it. Maddi at Routeone responded to my emails quickly and I was able to return the item and receive a replacement quickly... See more
Company details
- #3 of 7 best companies in Skateboard shop
- #117 of 237 best companies in Men's clothes shop
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
2k reviews
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Grip tape came folded and damaged deck
Grip tape came folded, the order I placed before was for £94 deck it arrived damaged and I’d ordered MOB grip and it arrived with jessup
20 July 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really sorry to hear about the issues you've experienced with your recent orders. Receiving folded grip tape, a damaged deck, and the incorrect grip tape on a previous order is certainly not the standard we aim to provide.
We understand how frustrating this must have been, especially after more than one disappointing experience. We will be contacting you directly to look into this further and work towards a suitable resolution.
Thank you for bringing this to our attention, and we appreciate the opportunity to put things right.
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear everything went smoothly and that you were happy with your product.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great skater company. Built from grassroots
Built from grassroots. Amazing shop and tidy place
17 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your kind words about Route One.
It means a lot to us that you appreciate our roots, and we're really glad you enjoyed your experience in-store.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Exceptional service
My first time ordering from Route One. I have had an exceptional experience. Had a query prior to placing my order and it was answered via their online chat service within a few minutes. I placed my order and selected the free 3-5 day delivery option. Order placed around 2pm on Friday. Was delivered the next day!! (Saturday). Love the decks I ordered and look great hung on the wall.
24 July 2026
Unprompted review
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your first experience shopping with Route One was such a positive one.
It's great to know our online chat team was able to answer your query quickly, and we're pleased your order arrived even sooner than expected. We're also thrilled to hear you love your new decks and that they look great displayed on your wall!
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the service and advice you received.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Quick dispatch orders and no issue when…
Quick dispatch orders and no issue when receiving items, all pretty good!
17 July 2026
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear your orders were dispatched quickly and that everything arrived without any issues.
It's great to know you had such a positive experience shopping with us, and we truly appreciate your support.
We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great servt
15 July 2026
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the service you received.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Grip tape issue, pretty good elsewhere
Board came pretty much newish, nothing too bad. However the grip job was really poor with a bunch of air bubbles. Quality overall but you guys need to take a bit more time when applying it
17 July 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're pleased to hear you were happy with the overall quality of the board. However, we're sorry to hear the grip tape application wasn't up to standard and that it arrived with air bubbles.
We really appreciate you bringing this to our attention. Your comments have been noted, and we'll pass your feedback on to the relevant team to ensure more care is taken when applying grip tape in future.
Thank you again for your honest feedback, and we hope to provide you with an even better experience next time.
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with our quick service.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Good stuff🙏
16 July 2026
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with your experience.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Bought a pair of the baggy jorts from…
Bought a pair of the baggy jorts from route one, so comfortable and breathable, postage was also rapid.
Highly recommend route one
16 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're loving your new baggy jorts and that you found them so comfortable and breathable.
It's also great to know your order arrived quickly. Your recommendation means a lot to us, and we truly appreciate your support.
We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hey Leann,
Thank you for the 5 stars - really appreciate it!
Awesome to know you are loving the product.
Give us a shout if you need anything in the future.
All the best,
Meg
Route One Customer Care
Reply from Route One
Hey there,
Thank you for the lovely review and for your support.
Your recommendation means a lot to us.
Hope to see you again soon.
All the best,
Meg
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with your trainers and felt they were great value for money.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with our speedy delivery and great communication.
Your kind words mean a lot to us, and we're so pleased you had a brilliant experience shopping with Route One.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Terrible communication I ordered shorts…
Terrible communication I ordered shorts next day delivery to take on holiday fulfilled all the criteria and they didn’t arrive contacted several times via email after trying to contact via phone which just loops and was never answered. Left for holiday without the shorts and they didn’t arrive until mid week through our holiday and left in the bin. Just received a refund for the postage no apology or explanation or when it would be arriving. Poor experience
10 July 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really sorry to hear about your experience and understand how disappointing it must have been, especially as the shorts were intended for your holiday.
Having looked into your order, we can see it was dispatched within the required timeframe for Next Day Delivery. Unfortunately, it experienced unexpected delays while in transit with the courier, which were outside of our control.
We can also see that the Next Day Delivery charge has been refunded. While we appreciate this doesn't make up for the inconvenience caused, we hope it goes some way towards acknowledging the disruption to your plans.
Thank you for your honest feedback, and we hope we'll have the opportunity to provide you with a much better experience in the future.
All the best,
Maddi
Route One Customer Care
Fast shipping
15 July 2026
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the fast shipping.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
10/10 experience
Returned my shoes to a local store, they gave me a different size to try as they didn't have my ones, tried them bought new pair online. Everyone was super chill and efficient. 10/10 experience
15 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you had such a positive experience with both our online store and your local Route One store.
It's great to know our team was able to help you find the right fit and that everyone was friendly, efficient, and easy to deal with throughout the process.
Your 10/10 rating really means a lot to us. We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the fast delivery and that your order arrived well packaged.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Excellent customer service
My item was delivered to the wrong place initially. Your customer service team helped me through the process quickly, professionally and hospitally. I managed to get the item in a short time with no worries at all. Excellent service, invaluable in the business world nowadays.
13 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear that, although your item was initially delivered to the wrong place, our customer service team was able to help you quickly and professionally.
It's great to know the issue was resolved without any worries and that you received your item in a short time. Your kind words about our team and service really mean a lot to us.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
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