Route One Reviews 

1,577
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,202 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and well-packaged items that consistently arrive right on time. People also deeply appreciate the remarkably wide selection of high-quality clothing and the user-friendly website that makes online shopping extremely easy. Shoppers note that customer support teams are wonderfully helpful and responsive when handling product exchanges or answering general questions. Some reviewers were not happy with unexpected delivery delays or occasionally receiving incorrect items through courier services. Consumers additionally mentioned minor product issues regarding items arriving with small defects or apparel featuring inconveniently small pockets.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the comfortable fit, nice materials, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting extremely fast postage... See more

Quality

Clients share positive opinions on quality, consistently highlighting high standards across clothing,... See more

Service

Consumers find service to be exceptionally positive and efficient. Reviewers frequently mention helpful... See more

Order

Customers had positive experiences with order, highlighting the easy-to-use website and efficient ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of t... See more

Company replied

Rated 5 out of 5 stars

Absolutely in love with these Vans Half-Cabs. Love the purple/green colourway, and the quality is exactly what you'd expect from Steve Cab. They're incredibly comfy and my feet feel snug, support and... See more

Rated 5 out of 5 stars

Great service. Delivered on time. Can sign in as a guest. Don't like other companies that make you have an account. Product looks ideal, still trying it out and hopefully buy more Footprint insoles ki... See more

Company replied

Rated 5 out of 5 stars

They somehow know how to market trainers to me that I really like, bagged some nice NB skate shoes I'm a sucker for those gum soles and a pair of jeans I don't need but look nice. Delivery was fast, p... See more

Company replied



Company details

  1. #3 of 7 best companies in Skateboard shop
  2. #115 of 237 best companies in Men's clothes shop

Written by the company

Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

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4.6

All reviews

(1,577)

1,215 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent size guide, seamless exchanges

Love that the descriptions of products give the height of the model and what size they're wearing. Makes it easier to judge sizing. Exchanges handled extremely quickly if sizing is wrong too.

2 July 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted to hear you found the product descriptions, including the model's height and size, so helpful when choosing the right fit.

It's also great to know that when you did need an exchange, the process was handled quickly and smoothly.

We truly appreciate your support and are so pleased you've had such a positive experience shopping with Route One.

All the best,

Maddi
Route One Customer Care

Rated 3 out of 5 stars

Great product and good price, but…

Great product and good price. But slower than expected.

1 July 2026
Route One logo

Reply from Route One

Hi there,

Thank you for taking the time to leave your feedback.

We're really glad to hear you were happy with the product and felt it was good value for money.

We're sorry to hear the delivery took longer than you expected. We understand how important timely delivery is, and we appreciate you bringing this to our attention.

Thank you again for your support and honest feedback. We hope to provide you with an even better experience next time.

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Quick and easy to order products are as…

Quick and easy to order products are as described no issues

29 June 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really glad to hear you found the ordering process quick and easy, and that your products arrived exactly as described.

It's great to know everything went smoothly, and we truly appreciate your support.

We hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Quick & easy to buy plus super fast…

Quick & easy to buy plus super fast delivery, will definitely be purchasing again.

29 June 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted to hear you found the ordering process quick and easy and that your order arrived super fast.

It's great to know you'll be shopping with Route One again, and we truly appreciate your support.

We look forward to seeing you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

The experience in store and online is…

The experience in store and online is always brilliant. Im in Glasgow and my beat mate and godson are in Newcastle who have now started using the site

1 July 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted to hear you've consistently had brilliant experiences both in-store and online.

It's especially great to know you've recommended Route One to your best mate and godson, and that they're now shopping with us too. Your support and recommendation really mean a lot to us.

Thank you again for your continued support, and we hope to see you all again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

good

fast delivery, good website

1 July 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really glad to hear you found our website easy to use and that your order arrived quickly.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Always a great experience!!

Always a great experience shopping with Route One

1 July 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your lovely feedback! We're delighted to hear that shopping with Route One is always a great experience.

Your continued support means a lot to us, and we truly appreciate you choosing Route One.

We hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Very happy thanks.

Very happy thanks.
Fast shipping.

30 June 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really glad to hear you were happy with your experience and that your order arrived quickly.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

A great skateboard shop

Route one has a massive selection of skate products, including its own brand items. Delivery is always quick and ive never had any issues with route one. Would recommend them

30 June 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted to hear you've had such consistently positive experiences shopping with Route One.

It's great to know you've been happy with our wide selection of skate products, including our own-brand range, and that our quick delivery and service have always met your expectations.

Your recommendation means a lot to us, and we truly appreciate your continued support.

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Original item delivered to incorrect…

Original item delivered to incorrect address by RM. Was sorted quickly.

30 June 2026
Route One logo

Reply from Route One

Hi there,

Thank you for taking the time to leave your feedback.

We're sorry to hear your original order was delivered to the incorrect address by Royal Mail, but we're really pleased to hear the issue was resolved quickly by our team.

We truly appreciate your patience and understanding, and thank you for your support.

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Great retailer

Bought hubby a pair of Converse trainers, great price in the sale , prompt delivery, will use this retailer again.

30 June 2026
Route One logo

Reply from Route One

Hey Carol,

Great choice with the Converse!

Thanks for the fantastic review.
We're thrilled the sale price and speedy delivery made for a smooth shopping experience.

We look forward to welcoming you back.

All the best,

Meg
Route One Customer Care

Rated 5 out of 5 stars

Good value and service

Good value and service

29 June 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really glad to hear you were happy with the value and the service you received.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Great service quick delivery

Great service quick delivery

29 June 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really glad to hear you were happy with the service and that your order arrived quickly.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Reliability maxxing

Always a bargain, never a problem (if you're always the bridesmaid and never the bride, Route One is the one for you).

29 June 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted to hear you've consistently had such a great experience shopping with us.

It's great to know you've always found a bargain and that everything has gone smoothly. We also loved your "always the bridesmaid and never the bride" comment—it definitely gave us a smile!

We truly appreciate your support and hope to see you again soon.

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Arrived earlier than I expected.

Arrived earlier than I expected.
Awesome deck. Didn't come with grip tape but the sorted that in store for me the same day.

26 June 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted to hear your order arrived earlier than expected and that you're loving your new deck.

We're sorry it didn't arrive with grip tape, but it's great to know our in-store team were able to get that sorted for you the same day.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted to hear you were happy with the service you received.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Well packed and delivery was on time

Well packed and delivery on time

25 June 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really glad to hear your order was well packaged and arrived on time.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Top-class skate shoe seller

Quick delivery and shipping, faster than predicted. Item is of perfect fit and had no issues, thanks!

25 June 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted to hear your order arrived even faster than expected.

It's also great to know your item was a perfect fit and that you had no issues with your order.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 2 out of 5 stars
Route One logo

Reply from Route One

Hi there,

Thank you for taking the time to leave a review.

To receive the free grip tape with your deck, this needs to be added to your cart before checkout.

I can see from your order that this wasn't added, but no problem! We will contact you shortly to get some sent out on next day delivery for you.

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Awesome store .super fast delivery

Awesome store .super fast delivery

25 June 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted to hear you had such a great experience with us.

It's great to know you were happy with our store and that your order arrived super quickly.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

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