Rowland Homes Reviews 

257
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated sales team for their exceptional helpfulness, patience, and constant communication throughout the entire home-buying journey. Many buyers note that staff members go completely above and beyond to make the property purchase smooth, welcoming, and reassuringly stress-free. Some reviewers were happy with the wonderful locations and the impressive overall quality of the newly built houses. Purchasers additionally highlighted that site managers handled post-purchase snagging lists with great efficiency and kept everyone fully informed. People felt that these supportive efforts turned a potentially overwhelming life event into an enjoyable and memorable milestone.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is professional, welcoming, and... See more

Service

Users describe positive interactions with service, highlighting that the entire process from start to finish... See more

Customer service

Consumers find customer service to be positive, frequently highlighting how reviewers received excellent... See more

User experience

People report positive experiences with user experience, highlighting how easy and straightforward the entire... See more

Location

Clients share positive opinions on location, highlighting that the developments are set in wonderful areas.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are just at the beginning of our journey with Royal Gardens, but we already cannot thank Elaine enough for everything she has done for us so far. From the very start she has been absolutely f... See more

Company replied

Rated 5 out of 5 stars

I purchased my house at Royal Gardens a month ago. I'm enjoying living here and whilst there are some snagging to sort out, they are just minor details. The staff have been very welcoming and helpf... See more

Company replied

Rated 5 out of 5 stars

On our visit to Royal Gardens we found Elaine to be very knowledgeable about the type of homes on offer from Rowland homes The purchase of our house was not the smoothest due to us losing the buyer... See more

Company replied

Rated 5 out of 5 stars

We recently bought a Bowes home on Richmond Point and have had nothing but a great experience with Rowland. The site manager Luke has been there to support us every step of the way and without him t... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

For over 30 years, Rowland has believed that home is everything. As a family run company, we are passionate about creating high quality homes and vibrant communities where people feel proud to live. From the very beginning, our focus has been on more than just building houses. We are committed to designing places where people can truly belong. Every development is carefully considered, combining thoughtful design and attention to detail to ensure our homes stand the test of time. We understand that buying a home is one of life’s most important decisions. That’s why we place our customers at the heart of everything we do - offering a personal experience throughout their journey. At Rowland, we don’t just build homes, we build places to belong. Rowland – Feel at home


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

257 reviews

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4.6

All reviews

(257)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

I have bought a new house on Royal…

I have bought a new house on Royal Gardens in Blackpool. I was looking at various models and had my heart set on one of them. Sadly I missed out on that but Elaine who was the sales adviser gave me further options within my budget. Elaine made sure that the model I have now bought was suitable due to my disabilities. Elaine could have just done a basic sales job but she went really above and beyond and showed a real caring attitude. She made sure I understood everything and guided me through the process expertly. Thank you for all your help Elaine you really showed what Rowland homes is all about.
Professional through and through.

28 May 2026
Unprompted review
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Reply from Rowland Homes

We're delighted to read your comments about Elaine at Royal Gardens, thank you for taking the time leave a review. Many Thanks, Rowland Homes

Rated 5 out of 5 stars

Knowledgeable person in marketing suite

On our visit to Royal Gardens we found Elaine to be very knowledgeable about the type of homes on offer from Rowland homes
The purchase of our house was not the smoothest due to us losing the buyer on our property, but Elaine was very positive and supportive and eventually our purchase was completed. We cannot thank her enough for all her help.

23 April 2026
Unprompted review
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Reply from Rowland Homes

Thank you for leaving a great review about Elaine, it's always good to read about our fantastic colleagues. Many Thanks, Rowland Homes

Rated 5 out of 5 stars

Thank you Elaine

We are just at the beginning of our journey with Royal Gardens, but we already cannot thank Elaine enough for everything she has done for us so far. From the very start she has been absolutely fantastic — professional, caring, approachable and always willing to go the extra mile to help.

Her kindness, patience and genuine care for her customers really stand out, and it’s clear she truly loves what she does. We are so grateful for all of her help so far and would highly recommend Royal Gardens to anyone looking for a new home.

Thank you again Elaine — you have been brilliant so far!

Kim & Darren xx

24 May 2026
Unprompted review
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Reply from Rowland Homes

It's fantastic to read your review about Elaine, thank you for taking the time to leave your comments. Many Thanks, Rowland Homes

Rated 5 out of 5 stars

Great support

Elaine has been welcoming and helpful from start to finish. She has made the process so much easier and kept us well informed all the way. She is an asset to Rowland homes.

28 May 2026
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to leave such a lovely review about Elaine. Many Thanks, Rowland Homes

Rated 5 out of 5 stars

The whole process was handled…

The whole process was handled professionally, and communication was always clear and timely.
A special thank you to Elaine, who was incredibly supportive throughout the journey. She was always approachable, helpful, patient, and willing to answer any questions we had. Her dedication and reassurance made what could have been a stressful process feel much smoother and easier.
We truly appreciate all the support and would highly recommend contacting Elaine at Royal garden Rowland homes Bispham when looking to buy a property.

21 November 2025
Unprompted review
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Reply from Rowland Homes

We are so pleased to read your review about Elaine and your experience at Royal Gardens, thank you for taking the time to leave your comments. Many Thanks, Rowland Homes

Rated 5 out of 5 stars

A dream I didn't think was possible — thank you Rowland Homes

As a first-time buyer and single parent, purchasing my own home felt overwhelming — but Rowland Homes made it possible, and I couldn't be prouder to have got here.

A huge shout-out to Jordan Ross in sales, who was incredibly patient with my endless questions and somehow kept his cool when I changed my mind about my kitchen units more than once! He made the whole process feel manageable at every step.

Once I moved in, Brian the site manager and Richard were brilliant at working through my snag list — friendly, efficient and nothing was too much trouble.

The house itself is perfect for me and my little family. It's not huge, but it doesn't need to be — and the location more than makes up for it. I regularly have genuine "pinch me" moments when I take my dog out into the stunning countryside surrounding the estate. I still can't quite believe I get to live here.

Thank you Rowland Homes. You helped make a dream a reality.

6 March 2026
Unprompted review
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Reply from Rowland Homes

Thank you for sharing your comments about the team, we're delighted to hear you love your new home. Many Thanks, Rowland Homes

Rated 5 out of 5 stars

Waddicar rise

I recently bought my home through Rowland Homes, waddicar rise and the experience has been fantastic from start to finish. Stephen, the Sales Executive, has been absolutely amazing throughout the whole process. Not only has he been friendly and welcoming, but also incredibly informative and knowledgeable every step of the way.

The entire process has been seamless, and the amount of time, care, and attention to detail Stephen has given us has been outstanding. All of the staff at Rowland Homes have been fantastic, supportive, and professional, and we truly couldn’t have done this without their help.

I am so grateful for all their support and would highly recommend Rowland Homes to anyone looking to buy a new home!

22 May 2026
Unprompted review
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Reply from Rowland Homes

It's great to read about your experience at Waddicar Rise and with Stephen, thank you for taking the time to leave such a fantastic review. Many Thanks, Rowland Homes

Rated 5 out of 5 stars

Sales Executive on site Jorden could…

Sales Executive on site Jorden could not have been more helpful in the purchase of our new property plot 182. John and Maire Ormerod.

10 April 2026
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to leave a review about Jordan. Many Thanks Rowland Homes

Rated 5 out of 5 stars

Waddicar Rise

We have been really pleased with our experience at the Waddicar Rise development. From initially signing with Kai on the early bird option through to reserve / exchange with Stephen the development manager. We found Kai very helpful on our first visit and Stephen who has been a great in assisting with the reserve / exchange process, fully explaining site / house / development documents and helping us pick our personalised options. Stephen has been a great help during the conveyancing process and has always been available for contact with any queries or concerns, Thanks Stephen.

Cheers,

Lewis and Chris.

20 May 2026
Unprompted review
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Reply from Rowland Homes

Thank you for leaving a review about your experience at Waddicar Rise and Stephen & Kai, it's great to read. Many Thanks, Rowland Homes

Rated 5 out of 5 stars

The process of buying a new home can be…

The process of buying a new home can be confusing but our sales executive Lisa Wilkinson has been extremely helpful throughout. She has been patient and responsive with all our enquiries and requests and has supported us through each step of the process. She’s a credit to Rowlands!

19 May 2026
Unprompted review
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Reply from Rowland Homes

It's great to read your lovely review about Lisa, thank you for taking the time to leave your comments. Many Thanks, Rowland Homes

Rated 5 out of 5 stars

Honest, helpful and supportive!

We had a lot of support and assistance through our purchase of a house in Waddicar Rise .
Since it was our first house, they've patiently answered all our questions and delivered clear information with no surprises and no hidden offsides. I love the transparency for that they say what it is and not a customer might hope for.
House is midsize but none of the rooms is awfully small and the development is in a lovely area...
Post purchase service is excellent and quick...
I think we've got a great value for the price and I love it... I'd purchase again with them!

2 February 2026
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to write a review about your experience. We are delighted to read about your positive process. Many Thanks, Rowland Homes

Rated 5 out of 5 stars

Victoria’s Review

Olivia and her colleagues made the entire process as edifying as purchasing a new build can be. We felt a genuine sense of support at times when hurdles appeared in the conveyancing timeline, in that Olivia went above and beyond in seeking to expedite all matters.
The quality of the build is to a much higher standard than other houses we viewed in the local area, built by so called bigger companies.
The after sales service, including snagging where required, has been excellent.
We are grateful for the journey thus far, thank you.

8 April 2026
Unprompted review
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Reply from Rowland Homes

Thank you for leaving this great review about Olivia and your journey, we're pleased to hear that you're happy with your new home. Many Thanks, Rowland Homes

Rated 5 out of 5 stars

We had a fantastic experience with Lisa…

We had a fantastic experience with Lisa from Rowland Homes throughout the purchase of our new home. From start to finish, she provided excellent support, clear guidance, and made the whole process feel straightforward and stress-free. Lisa was always professional, approachable, and quick to answer any questions we had, which gave us great confidence every step of the way.
Thanks to her efficiency and knowledge, the entire process was incredibly quick and easy. We truly appreciate all her help and would highly recommend Lisa to anyone looking to buy a new home with Rowland Homes.

16 May 2026
Unprompted review
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Reply from Rowland Homes

It's fantastic to read your review about Lisa, thank you for taking the time to leave your comments. Many Thanks, Rowland Homes

Rated 5 out of 5 stars

Ease of house buying process for first time buyers!

Lorraine at Richmond Point has made our reservation experience so easy. Relaxed, friendly & knowledgeable we felt supported from our first site visit through to reservation. We look forward to continue our process through Rowland Homes & sure Lorraine will guide us through each step - this was important to us as first time buyers as there is so much to do in the process of buying a house.

16 May 2026
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to write a review about your experience at Richmond Point and with Lorraine - it's great to hear about your journey. Many Thanks, Rowland Homes

Rated 5 out of 5 stars

We are very happy with our new home

We are very happy with our new home. The process of buying was made easier by the Rowland Homes team. We are satisfied customers. Thank you

16 May 2026
Unprompted review
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Reply from Rowland Homes

Thank you for your comments, we’re delighted you're happy with your new home. Many Thanks Rowland Homes

Rated 2 out of 5 stars

The quality of workmanship and the…

The quality of workmanship and the initial design of the homes is shocking, after 4 large water ingress into the house and garden that floods due to poor initial design as the run of water pours onto the garden and floods as there is no drainage, after initial acceptance of blame Roland homes senior team offered £500 compensation instead of fixing the problem. and this is after spending £1000 pounds on turfing which is now knackered due to the waterlogged garden, joke! I am now left with a big bill to fix something that should have never been a problem.
if you want a dream home with no stress and a quality product to spend your hard earned cash on, choose another company as rowland home is a shambles.

10 April 2026
Unprompted review
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Reply from Rowland Homes

We’re sorry to hear you are not happy with your new home. We will forward your review to our customer service team, who will look into this for you. Many Thanks, Rowland Homes

Rated 5 out of 5 stars

New home in Cuerden Place, Rowland Homes

We have recently purchased a plot in Cuerden Place and are absolutely delighted with both the quality of the house and the wonderful location. What truly made the experience exceptional, however, was the incredible support we received throughout the entire process, especially from Olivia, the Sales Executive, and Pete and Tony, the two Site Managers.
They went above and beyond at every stage to ensure everything was smooth and reassuring, always taking the time to answer our questions and make us feel fully supported. Their attention to detail, professionalism, and genuine care gave us complete confidence that our home was being built to the highest standards.
Thanks to their dedication and kindness, buying our new home has been a genuinely positive and memorable experience. We are extremely grateful and would wholeheartedly recommend this development to anyone considering purchasing a home here.

17 February 2026
Unprompted review
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Reply from Rowland Homes

Thank you for your brilliant feedback on the team at Cuerden Place, it's great to read. Many Thanks, Rowland Homes

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, really pleased!

12 February 2026
Unprompted review
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Reply from Rowland Homes

Thank you for taking the time to leave a review. Many Thanks, Rowland Homes

Rated 1 out of 5 stars

Avoid like the plague

What a absolute bunch of robbing gets. We reserved a plot for a 4 bed detached in Melling and because there was a hold up with our chain, we were unable to exchange contracts within the specified time frame. We had already gone over this time frame when we ordered and paid for £6200 worth of extras. Fast forward a few weeks and they informed us we needed to exchange, we chased up and solicitors were on it, next thing, they cancelled our reservation and are refusing to refund the majority of the monies paid. So far they have said they will refund £2246 for flooring but cannot refund for appliances as they have "been ordered" our solicitors have dealt with most the new build companies except these and have never come across anything like this. I wonder would they have cancelled if we had never ordered extras because they would have only made £500 as opposed to £4500. Scandalous, avoid like the plague!!! I wonder how many others have lost money through no fault of their own....disgraceful Rowland

13 January 2026
Unprompted review
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Reply from Rowland Homes

Thank you for your feedback. We’re aware of your complaint and it’s currently being reviewed by our team. We’ll provide an update as soon as we can. Many Thanks, Rowland Homes

Rated 5 out of 5 stars

Met with Stephen who was warm

Met with Stephen who was warm, friendly and professional. He knew exactly how to assist us and matched our requirements to homes that may be of interest.

We had been due to Reserve a Bellway Home but after meeting Stephen and viewing the Show Homes we have decided to cancel the appointment and stay with Rowland.

It’s very rare to meet a representative of any company who is as welcoming and professional as him.

As a Director within a PLC, I am not easily pleased as every day I need to manage personalities but Stephen your Management Skills really are exceptional and a credit to Rowland Homes

8 January 2026
Unprompted review
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Reply from Rowland Homes

Thank you for your great review about Stephen, it's fantastic to read. Many Thanks, Rowland Homes

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