Royal Albert Hall Reviews 

Attend several events so far this year. Amazing shows and service.

Great evenings especially entertaining clients.

Thank you
Gary Strong

Great venue, fantastic show (Cirque du Soleil) but one really rude difficult member of staff spoilt this wonderful day. There were 5 of us, 3 adults and 2 young children. My daughter was carrying the youngest aged 3 who was fast asleep in her arms: as she went to enter this woman refused to let her step over the threshold without seeing her tickets, she politely explained they were in her bag and if she could get out of the doorway there would be room to juggle child and get tickets out. We were the only visitors at door 4 so there was no pressure on her at all but she was as difficult and inconsiderate as possible, as there was no give from her we had to push in and then get tickets out. Other staff looked on embarrassed but not intervening.
Ate at the RAH after show all other staff helpful and friendly.

Christmas show excellent The meal before excellent however we arrived early our table was booked for 5.30 so we were asked to wait in the cafe. A cup of coffee serve in a waxed throw away cup was lukewarm the cafe started to fill up so we decided to use the toilets and slowly make our way to the Elgar restaurant. Again we were told to wait I asked if I could use the toilet but I wasn’t allowed to and I had to wait just as well I wasn’t desperate. It wasn’t till we kicked up a fuss that we were finally allowed to use the facilities. I did complain I objected to be treated like a naughty child. I will think twice about returning but will use a restaurant off site where you are treated like a respected customer

The classical spectacular was amazing, just like the last night of the proms. All the very British music, flag waving and cannon fire.
A joyful experience which was clearly enjoyed by all.

We attended for a show and were blown away. What a building, what an atmosphere.

Very good venue. Can be very busy like anywhere else. The only thing I would complain is possibility to get some snack or drink during the shows. It is impossible as too busy and too expensive.

Amazing. went to see a Hollywood Christmas's the seats where unbelievable and a great night was had. The mulled wine was amazing according to my better half.

Appalling staff behaviour!
I would have given this a 4 star or even a 5 if not for the uncalled for and unbecoming customer service from Sam !

We had a great night - last night Sun,25/11/18 and the end of the Classical Spectacular was the cherry on the cake for a friend's birthday. However at around 10:30 we tried to exit through the doors on the left after we realised we had exited on the right by error(main front entrance) ,Sam came up to us stood right in front of us with her arms stretched out and said that we could not be readmitted?

I politely said to her the show was over and we are simply trying to exit so we can walk to the piccadilly line underground station which we believe is to the left.
We said to her we had just attended the show and even then there was no other show to be held-this was the last show for the day and for the tour.
She adamantly refused. She made us feel like we shouldn't be there and very embarrassed by the whole encounter with her. At that point most people were on the outside waiting for their coaches or taxis .

At least she would have had the courtesy to ask where and what station we wanted and probably advice on how and the quickest way to get there. However she was more insistent on us not being able to go through or anywhere in the building for that matter. At this point I asked what her name was and informed her I would be making a complaint and write a review regarding her behaviour.

Surely courtesy & good customer service would not be too much to ask from the staff of the Prestigious Royal Albert Hall ?