RoyalDesign.dk Reviews 

I have got my plates today and really satisfied. Price was really good and it was packed safe.

Fast processing and delivery. Thank you!

Hurtig levering - god information

Amazing cutlery. Great price

I have ordered for to Hay pillows. Unfortunate one of them was torn and I did a complaint. However that prices have now taken almost 3 weeks and nothing has happen except they have written they are busy… I really hope they will catch up on their processes because this is not satisfying.

Item not as advertised…..reimbursements are not the full amount-why should I lose the cost of shipping when the item is incorrect from your end!

So happy with it!

Looks amazing, great quality and arrived so fast!

Fast delivery, super quality.

The original order was delayed so I had to cancel one part of the order. I reordered that part from another site and got it delivered in 2 days instead of mid-June from you.

The remaining package was in delivery through PostNord. They then suddenly changed the delivery date to a date where I couldn’t receive it. Calling your help desk to get help I got NONE!

I bought a SMEG toaster and a matching kettle online from RoyalDesign, as they seemed to have good ratings. I was so excited when the items arrived. Disappointingly, on day 1 of using the toaster, I noticed straight away that it was faulty. The toast was not evenly toasted, it would toast on parts of the toast while other parts completely unheated. On using the toaster On setting 4 and on setting 2 and setting 3, it came out almost the same. There was barely any difference between 3 and 4. On setting 4 it is pretty much a burnt toast. It heats to a very high temperature and it takes a long time to pop out of the toaster. We have had a tefal toaster for 16 years with no trouble, and this one, which we only used once, is totally inconsistent and seems to overheat. We contacted RoyalDesign as soon as we found the fault on day 1, and we asked for a return label so that we could send it back and RoyalDesign could then check the fault themselves. For 6 weeks, we kept getting told that they would let us know in due course, where to return to, however, to be patient, as the claims department are very busy, and need to assess if the toaster is faulty. We questioned how they would assess if the toaster is faulty without actually seeing the toaster, the reasonwhy we requested the return address so they could see for themselves. They only wanted to know the batch number which we sent them. Now 6 weeks+ later,
of having no usable toaster no refund no resolution, we are asked to send a video in, to show how the toaster works. Why was this not requested as soon as we notified them of the fault? However, we did as they asked, the video is 7,5 min long, and unfortunately such a long video can't be sent via Gmail, so I have now asked RoyalDesign how else we can send the video.
Why RoyalDesign are so hesitant for us to send the product back is extremely weird and unfounded. Had we bought the toaster in a shop, this would not have happened.
Beware of ordering from RoyalDesign, we have only had a very bad and continue to have a bad experience. We await a resolution of their 6 weeks+ assessment of whether their toaster is faulty.
We just want our money back so we can buy another toaster that works.
Do not recommend to buy anything from RoyalDesign.

Do not bet your money to RoyalDesign and hope all will be OK. I had a defected item which product owner accepted. It was a while ago, I am still trying to get my refund. They are fast to collect money but not so fast to refund. Just stay away, you shouldn't even read this far. Go! away! Do not buy!
Update 28-03-2023: Refund completed today. It took 2 months to receive it. It might be coincident. But, I got the real attention after writing the issue here in trustpilot.