Jeg synes leveringstiden er for lang. De overholdt den lovede leveringstid, men den er stadig for lang. Og så synes jeg ikke det er rimeligt, at man skal betale 69,- kr. for at returnere en lile pakke... See more
Company replied
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See what reviewers are saying
The delivery was a MESS. Was supposed to take 3-4 weeks for delivery, then after 1 week I had to call and ask when it was supposed to be delivered and was informed it was going to be 7 weeks (8 weeks... See more
Company replied
Beginning of January I bought something that came broken. The damage did not happen under transportation, as the package was intact. It's now been 3 weeks since I first contacted them about it, and... See more
Company replied
We are on holiday here in Denmark. I wanted to order de gravehund van Kay bojessen. Today it came to the meny store for pick up. Thank you for the great experience with your store👌
Company details
Written by the company
RoyalDesign.dk er Danmarks største webbutik med design og indretning til dit hjem og kontor. Du kan vælge imellem mere end 50 000 designprodukter på RoyalDesign.dk. E-mail: info@royaldesign.dk Åbningstider: Hverdage 8-17 Telefonnummer: +45 78 79 11 44
Contact info
Porfyrvägen 2, 382 92, Nybro, Sweden
- +45 78 79 11 44
- info@royaldesign.dk
- www.royaldesign.dk
3.3
Average
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Customer service is ok...BUT!
Customer service is ok! when dealing with issues...however I would caution shoppers and encourage to look elsewhere to spend their money. Royaldesign.dk will happily take your money (and as per their 3.1 terms and conditions, they will take your money whether they have the product you ordered or not). Even if there website say the item is in stock, you will probably find it out of stock and then be told they have no idea when it will be back...yet after confirming my refund its still listed in stock on the website!
9 August 2022
Unprompted review
Reply from RoyalDesign.dk
Dear Customer!
Thank you for taking the time to leave a review, it will help us get better.
When you place an order with us the amount will be deducted from your card as soon as the items are dispatched or 7 days after you have placed the order, whichever occurs first.
Unfortunately, I cannot find any order based on the information I have here.
I have therefore asked you for additional information so that we can look at what has happened to your order and then look at the stock balance to see if we have the product in stock or not.
You are also very welcome to contact our customer service and we will help you.
Wishing you a continued nice day!
Sincerely,
Hanna, Royaldesign
Fast delivery!
13 July 2022
Great service
Great customer service, great shopping experience.
But, please don’t use PostNord to deliver your goods, they such at it - most of the cases, and this was one of them
30 May 2022
For længe om at sende det
31 March 2022
Reply from RoyalDesign.dk
Hej Ann-Mary!
Tack för att du tar dig tiden att lämna omdöme, det hjälper oss att bli bättre.
Vi är ledsna om du inte är nöjd med den leveranstiden som vi har.
När du lägger en order och varorna finns i lager så har vi en hanteringstid på lagret som är 1-4 arbetsdagar och därefter är det leveranstiden med den valda speditören 3-5 arbetsdagar.
Jag kan se att du la din order den 2022-03-28 och att du har mottagit den i dag 2022-03-31, din order har levererats till dig inom den tidsramen som vi har.
Vi hoppas att du är nöjd med dina beställda produkter och har du några fler frågor eller funderingar så är du varmt välkommen att kontakta vår kundtjänst så hjälper vi dig.
Önskar dig en fortsatt fin dag!
Med vänliga hälsningar,
Hanna, Royaldesign
Super hurtig og god levering
3 March 2022
Quality is good but a bit pricey 😳
A bit pricey and the pictures are misleading on the size of carpets, plus the Tico rubber carpets have a rather strong oder that prohibits indoor use🤔
22 January 2022
Reply from RoyalDesign.dk
Hej Karen!
Tack för att du tar dig tiden att lämna ett omdöme, det hjälper oss att bli bättre.
Vi tackar för din feedback för priserna och bilder på våra produkter. Vi kommer att ta denna feedback vidare internt.
Du är varmt välkommen att kontakta vår kundtjänst om du har fler frågor eller funderingar så hjälper vi dig.
Önskar dig en fortsatt fin dag!
Med vänliga hälsningar,
Emmie, Royaldesign
Great service and fast delivery
20 January 2022
Fin levering
10 January 2022
Just received my order!
Just received my order. Very satisfied with the items. Delivery was faster than quoted. I made a mistake and put in the wrong zip code (autocomplete) and when I called customer service, he sorted it out right away. The delivery was with Buzbee and the driver was superhelpful and placed the heavy box inside.The vase and plates were well-packaged. I would definitely buy from them again!
5 January 2022
Unprompted review
I can highly recommend this brand.
4 January 2022
STAY AWAY!!!
STAY AWAY!!!
Ordered a Christmas present on the 30th of November, it said on their site 2-3 weeks delivery time. Today (4th of January I am still waiting!)
Contacted them today where they write that they unfortunately don’t have an update for me! They blame Corona, but on their website they have not adjusted the delivery time eventhough they write that they have no idea when the package will arrive. They have been reported to the Danish institution that investigates illegal practice. STAY AWAY!!
4 January 2022
Unprompted review
Reply from RoyalDesign.dk
Hi Nathalie!
Thank you for your review, it helps us get better.
We are sorry that there have been delays from the supplier regarding your order. It is not that we blame Covid-19, but it is the reason why our suppliers have extreme difficulty in obtaining materials for the products and it is also difficult to get rid of the deliveries that affect the estimated delivery time. As a result, there are delays and when ordering goods that are not in stock, we can never promise an exact date that it will arrive.
We are incredibly sorry that this delay has affected your order. We can see that your order was canceled 2022-01-04 with us.
You are warmly welcome to contact our customer service if you have more questions or concerns and we will help you.
Have a nice day!
Kind regards,
Emmie, Royaldesign.
52971157
Order number: 52971157
Thanks for the reply Emmie,
Today you wrote that I will recieve the order yesterday!!!
That makes no sense.
Yesterday i did recieve the Wire Shelf but not the Top Panel.
When might this be expected ?
Kind regards,
Mike
Hi there,
I received the 300504 Panton Wire Ext - D: 20 - Krom wire shelf after a long wait.
I am still waiting for the 300517 Panton Wire Ext Top Panel - D: 20 - Smoked Glass.
The order was confirmed on the 21st of October.
It is diappointing the delivery is taking so long. I do hope to receive the top panel shelf shortly.
Kind regards
Mike Papesch
21 December 2021
Reply from RoyalDesign.dk
Hi Michael!
Thank you for taking the time to leave a review, it will help us get better.
We are incredibly sorry that your product has been delayed by the supplier. Unfortunately, this is due to the prevailing circumstances in the world with Covid-19. Suppliers have extreme difficulty with production and deliveries that affect the estimated delivery time. We keep our fingers crossed that the product will arrive to us shortly and will be sent to you. When it comes to ordered goods, we can never promise anything about delivery time as it can be extended or even come in earlier than expected.
We had an estimated date that it would come to us 2021-12-21 so we hope that it will be sent soon. Unfortunately, we can not yet see that it has arrived in our warehouse.
If you have more questions or concerns, you are warmly welcome to contact our customer service and we will help you.
Have a nice day!
Kind regards,
Emmie, Royaldesign
Super service.
19 December 2021
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