The item is great, however I paid for door-to-door home delivery and my package was dropped at a kiosk on the other side of the city!!! The only reason I paid extra for home delivery is because I wa... See more
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See what reviewers are saying
Overall happy with the product, but not with the customer experience. The delivery was a month longer than expected without any update from the seller, awkward to assemble, and came with a stripped sc... See more
Price was good, delivery was fast. But the pacage wasn't marked as "fragile". I ordered pretty expensive glasses for almost 500€ and my box came damaged from one side. Happily my order wasn't defected... See more
I cannot praise royal design enough their after sales service is the best I have ever experienced.The did their absolute utmost to put a problem with my order right. Thankyou royal design for the best... See more
Company details
- Homewares Shop
- Decoration and Interior Design Store
- Home Furniture Shop
- Glassware Shop
- Lighting Shop
- Outdoor furniture shop
Written by the company
Kundtjänst Vardagar 8-17 | Tlf: 010 750 27 88
Contact info
Porfyrvägen 2, 382 92 , Nybro , Sweden
- 010 750 27 88
- info@royaldesign.se
- www.royaldesign.se
4.1
Great
40k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Super Fast delivery
23 December 2023
Bra service
20 December 2023
What you see is what you get!
15 December 2023
GOOD AND GOOD
15 December 2023
Product was delayed
Product was delayed, and i wasnt inform about the delay. I had to contact myself to get informations. Product itself is great.
20 November 2023
Reply from RoyalDesign
Hi!
Thank you for your review.
We are sorry that the delivery was delayed from the supplier and that we could not live up to both your and our expectations regarding information about the delay.
We are incredibly thankful for your feedback. Thank you for this.
Kind regards,
Royal Design
Such amazing quality and super fast…
Such amazing quality and super fast shipping! Love it!
17 November 2023
I have ordered Mariefleur Basic…
I have ordered Mariefleur Basic Kaffekopp in 25 cl but you sent me in 15 cl
14 November 2023
Reply from RoyalDesign
Hi,
Thank for your review!
Sorry to hear this about the items. We have now sent you an email requesting some more information som that we can help you further to solve this.
Looking forward to your email.
Have a lovely day!
Best Regards, Royal Design
Supersnabb leverans!
14 September 2023
Great service
Great service. Speedy delivery.
Easy to buy...without need for personal number (am a tourist, not resident) as on some other websites!
13 September 2023
Snabb expedition.
4 September 2023
Poor customer experience
Poor customer experience, wait weeks for a delivery then is appears and I am on holiday then is sent back, as I can't delay the pick-up time. I am then told it's down to me reading the fine print. My feedback to RD, be more interactive about letting the customer know when a delivery is on the way and also use a delivery company with better options for delayed pick-up. I will not use them again as I am often away for work and I need to have an option for late pick-up.
Answer to RD: The issue is you do not send timely reminders. And whether you like it or not your delivery service is poor compared to other retailers.
21 August 2023
Unprompted review
Reply from RoyalDesign
Dear Customer,
Thank you for taking the time to leave a review, it will help us get better.
When the order has been dispacthed from us, you will receive an email with trackingdetails and where you can follow your order.
If it is a service point that package arrive to, it usually stays there for 7 days and then it gets send back if it is not collected.
We are sorry to hear that you did not have the time to collect your package and that it was send back to us.
We thank you for your feedback and If you have more questions or concerns, you are most welcome to contact our customer service and we will help you.
Have a nice day!
Kind regards,
Hanna, Royaldesign
They packed the glass wonderfully
They packed the glass wonderfully. No chance the glass packages I had bought would break.
30 August 2023
I received an item that was broken and…
I received an item that was broken and it feels very complicated to do a claim.
27 July 2023
Reply from RoyalDesign
Dear Sarah,
Thank you for taking the time to leave a review, it will help us get better.
We are very sorry to hear that you received one item broken and we understand that you are disappointed.
I can see that you have registered a claim in our claimsystem and that a replacement is on its way. We are sorry that you feel like our claimsystem was not easy and we appreciate your feedback and will take it further internally.
We hope that in the future you want to give us another chance.
If you have more questions or concerns, you are most welcome to contact our customer service and we will help you.
Have a nice day!
Kind regards,
Hanna, Royaldesign
The water bottle i ordered had marks on…
The water bottle i ordered had marks on them. I will keep it sonce it is not worth taking pain to return this itwm but it leaves bad image for the store.
11 July 2023
Reply from RoyalDesign
Hi Waseem!
Thank you for taking the time to review us, it help us to get better!
We are really sorry to hear that you have received the product defect. We will help you further to proceed an claim on it. To do that we need you to register the claim on our website https://royaldesign.se/information/returer-reklamationer. When the claim is register our claimdepartment will look in to your claim and then contact you for more information.
If you have more questions you are welcome to contact us and we will help you further!
Have a nice day!
Kind regards,
Emmie, Royaldesign.
The packaging was way too big for the…
The packaging was way too big for the two items that I ordered. The set of 60 cutlery were not properly secured which meant they went all over the cardboard box- meaning the box of the cutlery set opened.
11 July 2023
Reply from RoyalDesign
Hi Evangelia!
Thank you for the review, it help us to get better!
We are really sorry that your order arrived in that way. We will take the feedback further. We hope that none of the product was damaged because of this. If the product was damaged in some how we want you to register a claim for it. You do this on the website https://royaldesign.se/information/returer-reklamationer.
If you have more questions you are welcome to contact us and we will help you.
Have a nice day!
Kind regards,
Emmie, Royaldesign.
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