The item is great, however I paid for door-to-door home delivery and my package was dropped at a kiosk on the other side of the city!!! The only reason I paid extra for home delivery is because I wa... See more
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See what reviewers are saying
Overall happy with the product, but not with the customer experience. The delivery was a month longer than expected without any update from the seller, awkward to assemble, and came with a stripped sc... See more
Price was good, delivery was fast. But the pacage wasn't marked as "fragile". I ordered pretty expensive glasses for almost 500€ and my box came damaged from one side. Happily my order wasn't defected... See more
I cannot praise royal design enough their after sales service is the best I have ever experienced.The did their absolute utmost to put a problem with my order right. Thankyou royal design for the best... See more
Company details
- Homewares Shop
- Decoration and Interior Design Store
- Home Furniture Shop
- Glassware Shop
- Lighting Shop
- Outdoor furniture shop
Written by the company
Kundtjänst Vardagar 8-17 | Tlf: 010 750 27 88
Contact info
Porfyrvägen 2, 382 92 , Nybro , Sweden
- 010 750 27 88
- info@royaldesign.se
- www.royaldesign.se
4.1
Great
40k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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quick delivery and very nice and well…
quick delivery and very nice and well functioning water boiler.
26 August 2021
Wish I read the comments before placing an order
I wish I had read the comments here before placing an order. No customer service response via email or via Instagram, and I never received my order. So bad and so unprofessional, I am shocked how the company can still be in business after so many bad experiences from customers.
13 August 2021
Unprompted review
The Delivery is on point
The Delivery is on point. No delay, I've got my package just 2 days after I ordered it. The package arrice safely, ver nice quality as expected. The price here I think are generally cheaper than the other sites.
10 August 2021
👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
8 August 2021
Watch out for this company, is seems sketch
Watch out for this company! After returning the items which I didn’t wish to keep, they insisted that my return didn’t arrive even though I could prove that someone at royal design recieved my order. After 3 months I finally recieved an email, after having to prove myself serveral times, that the return was indeed recieved. However, only one of the two payments were registered. Now, 8 months later they require me to pay the full amount of the second payment, even though I proved several times what I sent back and which items I kept. So now I need to pay for items which I did not even keep. It all feels really sketchy to me, since at first they complained that they didn’t receive the return, and as soon as I could prove it, they had it all of a sudden, but now I need to pay for things which I didn’t keep. (Even though they paid and arranged the return)
5 August 2021
Unprompted review
Bra service!
28 July 2021
Supersnabb leverans!
23 July 2021
Very bad product and not up to the…
Very bad product and not up to the level and size is too small :(
6 July 2021
Reply from RoyalDesign
Dear Madhusmita!
Thank you for taking the time to leave a review, it will help us get better.
We are sorry that you are not satisfied with your ordered product and that it did not live up to the expectations you had.
If you would like to return your ordered product, we refer you to this link to register a return.
https://royaldesign.se/information/returer-reklamationer
If you have more questions or concerns, you are warmly welcome to contact our customer service on telephone number +46 10 750 27 88 and we will help you.
Wish you a continued nice day!
Sincerely,
Hanna, Royaldesign
Excellent products and quick delivery.
16 June 2021
Supersnabb leverans.
2 June 2021
Terrible store, careless with the customer.
Terrible store, from purchase to customer service, bought a product early march and it took more almost tree month to receive it, the worst part is that the website stated that the delivery would happen within 2-4 weeks, but it actually happened after 10 weeks which is horrible.
I contacted customer service about the site statement versus the delivery time I received on my email, and they said that what is stated in the website is preliminary, it is not preliminary if you set a end date, this is a liar store, with a horrible service. even though I had a date for when the product would arrive, it too another 2 weeks for me to receive it, even though I emailed them and asked about the status of it. the automatic reply said that it would take up to 48 hours for a reply, and it actually took them 4 days, and I did not even got a reply from my reply and it has been a week now.
DO NOT BUY IN THIS STORE, they do not care about the customer
25 May 2021
Reply from RoyalDesign
Hi Geiseany!
Thank you for the view it help us to get better!
We are sorry that the delivery time has been longer than normal for your order. The delivery time that is on our website is the estimated delivery time and we can never promise a guaranteed delivery of goods that we do not have in stock. This is because it can be affected. The reason that the delivery time is longer than normal is due to the prevailing circumstances that occur in the world with Covid-19. Suppliers have extreme difficulty with production and deliveries that affect delivery time. They have to follow their restrictions that they have and the workforce is not 100% as it usually is. We are of course sorry that your ordered product has been delayed, but unfortunately there is nothing we can control.
The dates you have received via email are dates from the supplier that we have sent to you. These dates are never promising dates, they are only calculated. This is because the supplier can not promise us that the product will come to us on that exact date.
We thank you for your feedback and we hope you are satisfied with your product that you have received. You are warmly welcome to contact our customer service if you have more questions or concerns and we will help you.
Have a nice day!
Kind regards,
Emmie, Royaldesign.
Supersnabb leverans!
8 May 2021
Good quality at a good price.
23 April 2021
Royaldesign will steal your money
Royaldesign will steal your money - stay away.
1. April. 16.13. - Order made
1. April 19.58. - Order cancelled (due to wrong color in order).
1. April - 4. April - calls to royal design , no answer.
5- April - Email from Royal design stating that order had been shipped.
5. April - email, and calls to Royal design, stating that order was cancelled 4 days ago. Informed nothing they could do, and that I must return items.
9. April 2021 - Items shipped back to royal design with DHL.
12. April 2021 - Items received at RoyalDesign.
20. April 2021 - NO refund has been made, and now Royaldesign claim that the packages have not been received, regardless of DHL confirming delivery.
20 April 2021
Unprompted review
Reply from RoyalDesign
Hej Alessandro!
Tack för att du tar dig tiden att lämna omdöme om oss, det hjälper oss att bli bättre.
Vi är hemskt ledsna att det har varit struligt för dig med din order hos oss. Självklart vill vi hjälpa dig på bästa sätt. När det gäller din retur kommer en återbetalning att ske så fort den är hanterad och godkänd från vår returavdelning. Det vore jättebra om du har mar möjlighet att skicka in returkvitto via mejl till oss som du mottog vid returen av speditören så att vi kan spåra returen smidigare.
Du är varmt välkommen att kontakta vår kundtjänst på telefonnummer +45 78 79 11 44 så hjälper vi dig att svara på dina frågor.
Önskar dig en fortsatt fin dag!
Med vänliga hälsningar,
Emmie, Royaldesign
Poorly with the package
I made purchase from website. Fast delivery but should be better if you can pack the products more carefully. Especially the sensitive things.
17 April 2021
Loooong at delivering products ...
Loooong at delivering products .... and when I got it delivered it was Faulty.... than CS super slow in sending a replacement which is not very nice when you pay expensive products !
Never again
15 April 2021
Reply from RoyalDesign
Hi Giorgio!
Thank you for the review, it help us to get better!
I´m very sorry you have received your order from us broken and that the delivery time was longer than expected. To register a claim you can follow this link https://royaldesign.se/information/returer-reklamationer. When you have done this you will get an automatic email from the claimsystem how you shall proceed.
The reason that the product had a longer delivery time is because the supplier has more difficulties to deliver and producing the products right now. The reason is because of Covid-19. We are sorry that your order has been affected by the delay.
If you have more questions you are welcome to contact our customerservice on phone or email and we will help you further. We hope you will give us the trust again on a new order.
We wish you a good day!
Kind regards,
Emmie, RoyalDesign
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