Royal Elite Reviews 4

TrustScore 2.5 out of 5

2.6

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2.6

Poor

TrustScore 2.5 out of 5

4 reviews

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Rated 1 out of 5 stars

If you're a member, good luck reserving

This is 100% related to the online "booking request" system, not the resorts themselves. We love the Sandos resorts, BUT... now I don't want to be a member. Mainly because there's no personalized help, all canned responses. My booking was complicated, 5 rooms with 2 different arrival dates. I managed to put in the request online, including in the comments for each additional room it was connected to me, the member. I received 2 confirmation of my requests emails back but nothing confirming my questions. I got the second date wrong, and when I replied to fix it, the reservation person #27 couldn't help, he said I'd have to re-enter it online. I went online and the prices had gone up $30/night! For 5 rooms, 9 nights, that's a lot! So I phoned, and whoever answered (reservation rep #43, perhaps?!) was completely unhelpful, directing me to go back online, and wouldn't honor the prices I was given 5 days earlier. As a member I expect better, and my family will go elsewhere this trip. I'm convinced they don't want existing members to visit; only newbies who they can sic their sales people onto. Very sad, my kids were really looking forward to going back to Sandos Playacar.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Great work environment

Great work environment, decent pay.
Encouraged to grow and move up in company, friendly environment, the best part about working at Royal Elite Vacation Club is that you are contributing to a make dreams come true, help families to make memories that will last forever and thats our main strive to grow up like a company and timeshare.

13 November 2018
Unprompted review
Rated 5 out of 5 stars

Easy booking

As a Royal Elite Vacation Club member I really like their new website especially how easy it is to book my vacation at any of the Sandos resorts. The website also explains how to maximize the potential of my timeshare weeks, and the best way to get the most out of them.

24 June 2016
Unprompted review
Rated 5 out of 5 stars

Royal Elite Vacation Club - Vacation Rental Site Review

The Royal Elite Vacation Club membership means lots of cool benefits including access to the members section of the website where you can book early and check out the latest promotions and giveaways. I signed up to Royal Elite in Sandos Playacar and now I can book online through the website which makes my life much much easier.

The site is easy to navigate and loads quickly plus its responsive so you can use it from any device. Whats great about the site is that everything Works properly so you don´t feel like your getting scammed by the experience.

12 October 2015
Unprompted review

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