Royalfree Reviews 

My husband was taken in by ambulance yesterday early evening, and the service he received was tip top. They were attentive, kind, and acted fast. His doctor was superb, his nurses got the cannula in even though very dehydrated. Open pending doors for us to exit in wheelchair. Could not have asked for better service! Thank you so much!

My experience at Barnet Hospital’s Gynaecology / Early Pregnancy Unit in September 2025 was deeply traumatic and life-changing.

I attended for an early pregnancy scan. At the start of the scan, my baby’s heartbeat was present. During the transvaginal scan, the sonographer applied repeated and very strong pressure to my right ovary area to examine a cyst, which caused me severe pain.

Immediately after the scan, I developed extreme pain and heavy bleeding with clots. Within less than 48 hours, I returned to hospital and was told that my pregnancy had failed.

On the second scan, a subchorionic hematoma was found, which was not present on the first scan, and the ovarian diagnosis had also changed. The sudden deterioration, the physical pain, and the way everything was handled left me traumatised.

I later made a formal complaint. While the hospital denied responsibility, they did admit that my experience did not meet the standards of compassion and communication they should provide.

Regardless of their internal conclusions, as a patient and a mother, I was left with physical injury, the loss of my baby, and long-lasting emotional pain.

No parent should go through this. I am sharing this so other women are aware and so this hospital reflects seriously on how patients in vulnerable situations are treated.

Whilst I can appreciate that hospitals are busy at this time of year and all the problems staff are facing, someone has to be responsible for the shambles that's now A+E. I arrived and saw the reception area practically empty and was very impressed. Told to wait in a separate area also almost empty. After 2 hours I'm told I should be in SDEC (after asking what's the plan as no bloods yet). Arrived to SDEC to see a room full of about 40 patients from A+E some there since 11am waiting on treatment plan and outcomes. It's like a holding cell but with a television. Sign says 3 hour wait. Since arrival to SDEC (over 2 hours) no bloods done, not even called and told no doctor yet assigned. So I'm not sure this is a good idea long term (I hope it isn't) I'd not like to be in this room on a hot summer's day. The chairs are okay enough but that room is definitely not for the ill. Everyone together some coughing, some vomitting etc high risk of catching something else while you wait. However staff are nice when you can get to talk to them.

Waiting time 3 hours, you are sat for nearly 5 and people coming later than you are taken straight away, because YOU DON'T KNOW THE REASON. You are told being 4-5th person, at the end the number triples because the fact that you have swolen post operation wounds doesn't matter!

Barnet Hospital are Killers of elderly...controlling over zealous staff bullying vulnerable and neglecting to clean urine soaked skin just spraying on top of bed sores. Don't want constructive criticism either accusing one of being rude. Shocking photographic evidence exposing their neglect in one area and over the top in another. Elderly too weak to protest then dispose of them to nursing homes or body bags...
Heartbreaking

Recently my husband became very Ill at home.
He is in his 80s
Had to call the Ambulance and was so pleased to see them arrive pretty quickly.
They did an amazing care initially at home and were so kind and caring.
He was taken to emergency room atBarnet Hospital A&E.
On arrival Doctor and nurses did an amazing job.
Was relieved to see him responding to the treatment given. Big thanks for the treatment and care

I was at ward level 7south for almost a week and all the staff were very cind, respectful , professionally care about patients like me. Doctors very professionals

At Barnet A and E for 9 hours and counting. My husband came in an ambulance with chest pains. ECG ok so sent to ordinary an and e for bloods. One done quickly and results back- needed to do a second test. Done at 11.15pm. I have had to leave him there still in pain to get home to get my teens to school. After a 6 hour wait for the second test result and asking at the desk to check that it hadn’t been missed- a different receptionist has just told my husband they have been missed and he is now chasing them. Hate knocking NHS staff but that was incompetence on the part of several staff and was very unpleasant. Have had to leave him there to find out if he has a heart problem in his own.

I attended Endoscopy at Chase farm today.
I was very impressed nice bight modern unit.I had my own room tocwaig in with Toilet.
The staff were all lovely friendly informative made me feel very relaxed.
The best NHS experience in a long time.!

Thank them All.👏👏

Poor management of this hospital, particularly the nursing staff on ward 7 North are poorly trained, in my case the ward sister made a decision without theatre staff authorisation that led to my surgery being cancelled. Senior surgical staff/consultants attitude is rude and uncaring. Very un happy with this hospital and lack of treatment. What a total waste of resources and patients time.

Chase farm pharmacy.was told they'd be in touch so waited 3days no contact.then received clinical letter saying the same.so I rang.23 times in 3 hours no reply what a joke of a pharmacy.the pharmacy answer message is ring your doctors if problem.

Minus stars times 100. Misdiagnosed and caused serious harm to mental and especially physical health. This is with A &E ,heart and lung teams. Be wise ! Avoid them! Be careful.

I went for a colonoscopy today and all of the staff were great. They were all friendly and reassuring. I commend Regina Raymond and her team for putting me at ease. It was good banter between them and I and I think I invited the Irish doctor to the Irish pub I go to. They were all really lovely and we joked throughout. I didn't even notice what they were doing....my great thanks to them all. I'd buy them all a drink.

The Royal Free patient transport must be the most inept dept in the hospital system. My 92 year old mum needs transport for any appointment at the RF or Moorfields. She is registered on the system and is confirmed as applicable yet the transport office seems to #### it up everytime. They are like automatons and seem to enjoy finding any excuse not to turn up, weve literally had every excuse imaginable. The sad thing is the doctors and nurses do wonderful work only for it to be undermined by jobsworths

I waited one year for an appointment with orthopedic department the day before the appointment I received a message it has been cancelled and rebooked 3 months after. 15 months for an appointment. It is a shamble...I wished I was referred to UCLH where professionalism and caring is still exist.

My husband had a CT scan today. Everyone and I do mean everyone were so kind, thoughtful and polite, including those in the cafe. We are so grateful to the NHS!

I was treated by the Endoscopy team yesterday at the Royal Free. I cannot praise them highly enough. Every team member I met was exceptional. The communication was great and the treatment was excellent. They all showed great compassion and empathy.

I WENT TO A & E YESTERDAY WITH POSSIBLE MASTIODITIS, AND WAS LEFT WAITING FOR 6 HOURS BEFORE I SEEN BY A DOCTOR. WHEN I ASKED NURSE WHERE I WAS IN QUEUE SHE SPOKE TO ME IN THE MOST NASTY OFF HANDISH WAY, THEN SHOUTED AT ME AND LATER SAID THEY COULD NOT FIND MY FILE!!! I WAS ABOUT TO WALK OUT, THEN A DOCTOR CAME ON SCENE AND TOOK MY TO A CUBICULE, WHERE SHE ASKED POINTLESS QUESTIONS WITHOUT EVEN HAVING FIRST CHECKED MY BLOOD RESULTS. THEN SHE DECIDED TO GO AND CHECK THEM, AND LEFT ME ON THE BED FOR 45 MINS AT WHICH POINT I WAS SO EXHAUSTED I JUST THREW MY WRIST BAND ON THE CHAIR, WALKED OUT AND WENT HOME.

I had an endoscopy and colonoscopy yesterday and want to thank the entire medical team for their kindness and professionalism. Although I only know the name of Dr Rocio Chacchi, everyone I met was incredibly supportive and made me feel safe and cared for.
After the procedure, one of the nurses kindly offered me coffee — I hadn't had any in two days, and he brought me a cup with some biscuits. I told him it was the best coffee I'd ever had. It wasn't just the taste — it was the gesture that meant so much.
Thank you again to Dr Chacchi and the wonderful team. You made a difficult moment feel much lighter.

This is the 2nd worst hospital in London, they left a 20 year old girl with a heart rate of 170bpm who is wheelchair bound and suffers with multiple serious health conditions in absolute screaming agony with zero treatment for 3 hours… no line, no meds, no cardiovascular doctor… nothing! And it turned out she had a near fatal lactate.

They left her sitting in a majors room and couldn’t care less, she had to get herself an uber (as they refused transport) and travel for 45mins to the Royal London with her heart at 170bpm

The Royal London were not impressed with them.

Avoid Avoid Avoid … go elsewhere!