Royal Mile Whiskies Reviews 

498
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of rare and hard to find whiskies, noting that prices remain very competitive and reasonable across the entire product range. People also appreciate the prompt international shipping, exceptionally secure packaging, and highly knowledgeable staff that make online and in-store purchases completely seamless. Some reviewers were not happy with occasional delivery delays, noting that courier services sometimes required multiple attempts or failed to arrive as initially promised. A few consumers additionally mentioned that they had not yet received their delayed purchases or experienced tracking issues.

What people talk about most

Delivery service

Customers report widespread satisfaction with the delivery service, frequently highlighting the swift... See more

Product

Reviewers highlight positive aspects of product, noting a fantastic and comprehensive range of hard-to-find... See more

Service

Consumers find service to be exceptionally positive, consistently highlighting speedy delivery and impeccable... See more

Order

Customers consistently note positive experiences with order, highlighting smooth and fast purchasing... See more

Price

Clients share positive opinions on price, highlighting reasonable costs and competitive pricing on a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge and comprehensive range of whiskies to suit all tastes and all budgets. We were visting from Australia and were given first rate customer service and attention. The staff member was happy to sh... See more

Rated 5 out of 5 stars

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the US... See more

Rated 5 out of 5 stars

This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was int... See more

Rated 5 out of 5 stars

The purchasing was easy and delivery time was excellent, the difficult part I had was in the choice. I know absolutely nothing about the whiskey distillery business, I knew about single malts etc but... See more


Company details

  1. #15 of 38 best companies in Off Licence
  2. #20 of 80 best companies in Alcohol Store

Written by the company

Established in 1991, we have become known worldwide for our excellent whisky range at our home here on the Royal Mile opposite St Giles Cathedral. Our friendly and knowledgeable team have between them more than 100 year's experience helping people get the best bottle. We also bottle our own whiskies that we think are excellent - so you can always trust to find something unique that you can't get anywhere else.


Contact info

4.9

Excellent

TrustScore 5 out of 5

498 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(498)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rare 16 yr old Braeval

The purchasing was easy and delivery time was excellent, the difficult part I had was in the choice. I know absolutely nothing about the whiskey distillery business, I knew about single malts etc but nothing of single cask. Through reading about your distillery and reviews I learned about the casks and aging of whiskey, which helped a lot on my choice. My Cousin, who was the recipient of the rare 16yr old Braeval was over the moon. It now has pride of place in his cabinet, along with several other whiskies. So I would like to Thank you for my experience and I will definitely be buying some more whiskies from you.

5 September 2025
Rated 5 out of 5 stars

Love dealing with RMW

Love dealing with RMW, great selection and excellent delivery service overseas, always securely packaged and love that the sleeves are recyclable, makes it an even easier decision to buy online from RMW.

1 September 2025
Rated 3 out of 5 stars

Poor package tracking

Had a great selection of spirits to choose from, but Tracking information has been terrible. I have never been able to actually track the package and have yet to receive any type of notification from any shipping companies in the US

5 September 2025
Rated 5 out of 5 stars

Flawless (so far)

I have been shopping at RMW (personally and online) for years and they are yet to f up! Good prices and great service, with quick delivery.
Keep it up.

1 September 2025
Rated 5 out of 5 stars

Excellent service experienced.

This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was interested in purchasing. Delivery was prompt and reasonably priced. Prices for other Whiskies are competitive and I'm sure I'll be back in the near future. Thanks.

8 September 2025

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