Royal Mile Whiskies Reviews 

498
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of rare and hard to find whiskies, noting that prices remain very competitive and reasonable across the entire product range. People also appreciate the prompt international shipping, exceptionally secure packaging, and highly knowledgeable staff that make online and in-store purchases completely seamless. Some reviewers were not happy with occasional delivery delays, noting that courier services sometimes required multiple attempts or failed to arrive as initially promised. A few consumers additionally mentioned that they had not yet received their delayed purchases or experienced tracking issues.

What people talk about most

Delivery service

Customers report widespread satisfaction with the delivery service, frequently highlighting the swift... See more

Product

Reviewers highlight positive aspects of product, noting a fantastic and comprehensive range of hard-to-find... See more

Service

Consumers find service to be exceptionally positive, consistently highlighting speedy delivery and impeccable... See more

Order

Customers consistently note positive experiences with order, highlighting smooth and fast purchasing... See more

Price

Clients share positive opinions on price, highlighting reasonable costs and competitive pricing on a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge and comprehensive range of whiskies to suit all tastes and all budgets. We were visting from Australia and were given first rate customer service and attention. The staff member was happy to sh... See more

Rated 5 out of 5 stars

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the US... See more

Rated 5 out of 5 stars

This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was int... See more

Rated 5 out of 5 stars

The purchasing was easy and delivery time was excellent, the difficult part I had was in the choice. I know absolutely nothing about the whiskey distillery business, I knew about single malts etc but... See more


Company details

  1. #15 of 38 best companies in Off Licence
  2. #20 of 80 best companies in Alcohol Store

Written by the company

Established in 1991, we have become known worldwide for our excellent whisky range at our home here on the Royal Mile opposite St Giles Cathedral. Our friendly and knowledgeable team have between them more than 100 year's experience helping people get the best bottle. We also bottle our own whiskies that we think are excellent - so you can always trust to find something unique that you can't get anywhere else.


Contact info

4.9

Excellent

TrustScore 5 out of 5

498 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(498)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent range

Excellent range. Good price. Speedy delivery.

28 July 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks, Steve. We’re glad you were happy with the range, pricing and delivery speed.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Great choice of products found the…

Great choice of products found the exact Cognac I was looking for and it was delivered to my door within a couple of days . Excellent service

25 July 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thank you, Sandra. We’re pleased you found the cognac you were looking for and that it arrived quickly and safely.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Very easy to order and rapid delivery

Very easy to order and rapid delivery. Goods very well wrapped and arrived in pristine condition.

28 July 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks, Lynda. We’re glad your order arrived promptly and in great condition.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Very easy to order fast delivery

Very easy to order fast delivery

28 July 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks for your review. We’re glad ordering and delivery were straightforward.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Great place to find unique whisky

Great place to find unique whisky. The store staff is very helpful and ordering online is very quick with fast delivery. Definitely my go to place to whisky.

28 July 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thank you, Matt. We’re delighted to hear you’ve found unique bottles with us and that both our shop and online service have worked well for you.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Delivery was quick and they had a…

Delivery was quick and they had a whisky I couldn't find elsewhere for a better price

9 July 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks for taking the time to leave us a review. We're very happy to hear that you had a great experience shopping with us.

Elena RMW

Rated 5 out of 5 stars

Will buy again

Very well packaged and bottle in perfect condition!

The bottle itself, Ben Nevis 10, is lovely though not perhaps for the inexperienced palate.

14 July 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Hey Jamie! Thanks for the review. If you're after some recommendations, just get in touch.

Elena RMW

Rated 5 out of 5 stars

Job done.

Easy to order, delived on time.

14 July 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks for your lovely review, David.

Elena RMW

Rated 5 out of 5 stars

Goods were delivered in 48 hours

Goods were delivered in 48 hours, well packaged with no issues.

11 July 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks for your custom and the positive feedback. We love a good, no-issue delivery, and glad that you've received it quickly. Do get in touch if we can assist in the future. Slainte!

Clay - RMW

Rated 5 out of 5 stars

As Advertised

As advertised. My shipment crossed an ocean at a continent unscathed...

4 July 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Hi Joseph, thanks so much for your feedback and your return custom, it means a lot to us. Unscathed shipments are our favourite! Do get in touch if we can assist further. Slainte!

Clay - RMW

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