Red Rock Estate & Property Management Reviews 

Tracey Povey, extremely helpful and what a lovely lady to speak with!
Will

Stacy has always been really responsive & helpful. Red Rock are a great company to work with.

I had a good experience with this company, was able to get through to an actual person who could help with my problem.

Stacy has responded to my query promptly and efficiently.

Terrible management company

- lift took over 6 months to fix, there no one injured or disabled could live or visit the building
- never reply to emails or calls
- always sending 'emergency' messages without a reply
- always unsure of what is going on and often let insurance policy lapse
- been almost a year since a flood and carpets not replaced
- loads more and generally a nuisance

I have been impressed with the customer service received from Vicki and her team. She was completely on top of my queries and requests and I was incredibly grateful.

Easy to deal with . Swift response to queries.

I have had many telephone conversations with Stacy Head and she has always been very understanding, knowledgeable, incredibly patient, taking the time to explain everything to me.

Car port roof has been left in dreadful broken state (there is hardly any of car port roof left!) despite photos being sent to Red Rock dating back to 2020.
Bin room door has been broken and off its hinges and propped against the wall for a long time. Hence mice and worse.
Place just looks in a dreadful state of disrepair

Ania and Jane provided an excellent and professional service. I am grateful for the quick response once we paid the fees to getting the LPE1 pack for the sale of our property last month, September 2025.
Thank you so much from the legal team at Red Rock Estate and Property Management. Shirley

Stacy Head was excellent, she was able to professionally, quickly and simply resolve my queries and additional questions. Really appreciated the service she provided

I was very impressed by the receptionist who took my call - very thoughtful, kind and thorough. She passed the message to Stacey (Accounts Manager) who rang me promptly as promised, had clearly taken the time to read the message in detail - so that I didn't have to start from scratch (as is so often the case) and was understanding and helpful. Excellent first impressions of this company.

Stacy Head , Credit Controller
was very helpfull

Good Customer Service:
RedRock responded to my enquiry and request immediately.
Their Administration Assistant, Beverley Bernard, was courteous and professional. In a world where AI and telephone promoting is the norm, it was a positive experience to interact with a member of RedRock staff on this occasion.
TS

Excellent Service

Kim was really nice, he’s patient and kind and helpful and very efficient! He solved my issue quickly and his following was very impressive! I really wish my other flat was managed by Red Rock.
Highly recommended!

Beverly (RRPM) was friendly, professional and helpful and took care of my request in good time.

We have worked with Red Redrock for several year's now and always a pleasure. A special mention to Chloe Griffin in their Account's Dept, any concerns, she sorts without any stress. Thanks from Rw Cleaning Contracts (Colchester)

Red Rock has been responsible for the management of the building for a number of years and I am appaled at their incompetence.

Incorrect billing to leaseholders, invoices go unpaid for suppliers, lack of respose to leaseholders group emails..., the list goes on.

Red Rock has been managing our building for just over a year now and it's made a hugely positive difference, which I called out at our most regent AGM. I recommend Red Rock wholeheartedly, especially Stacy Head.