Red Rock Estate & Property Management Reviews 

348
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and friendly demeanor, often highlighting individuals for outstanding support. People frequently commend the excellent customer service, noting quick response times and efficient problem resolution. However, some customers also noted significant issues concerning billing and payments, including incorrect charges, demands for upfront annual payments, and unjustified late fees. People reported a lack of transparency, with requests for financial documentation often ignored or met with partial responses. Additionally, a few reviewers mentioned dissatisfaction with property maintenance, citing delays in repairs and a perceived lack of upkeep despite increasing service charges.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their helpfulness,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and helpful... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, efficiency,... See more

Service

Customers had positive experiences with service, with many reviewers praising the professionalism,... See more

Payment

Customers consistently note ambiguous experiences with payment, with some expressing frustration over unclear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks for your quick and pragmatic action in dealing with my payments for next year. Stacey was quick, professional and sorted everything out with no fuss. To the organisation at large, please ton... See more

Rated 5 out of 5 stars

Dear Chloe and Stacey, Pat and I would like to thank you for your help and professionalism in the many dealings we have had over the years with RedRock. You both have pleasant and positive per... See more

Rated 5 out of 5 stars

We have worked with Red Redrock for several year's now and always a pleasure. A special mention to Chloe Griffin in their Account's Dept, any concerns, she sorts without any stress. Thanks from Rw... See more

Rated 5 out of 5 stars

Ania and Jane provided an excellent and professional service. I am grateful for the quick response once we paid the fees to getting the LPE1 pack for the sale of our property last month, September 20... See more


Company details

  1. Property management company

Written by the company

Red Rock Estate & Property Management is a market leader offering a comprehensive estate and property management service to both the residential and commercial leasehold and freehold sector across London and the South East since 2009


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

348 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(348)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Invoice query

I had a recent query regarding invoice payments and Stacy was very helpful and rectified my issue without delay. Thank you Stacy.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Great services

Stacy from the accounting department was very helpful and friendly. Speedy reply via email and calls. Highly recommend!

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Warm Response Counts

I emailed RedRock about payment of my service charge and did not actually expect a response. Stacy Head in Accounts Department responded to confirm receipt of my message, assuring me also that she would include a note on the payment in my account. Her response was prompt and the tone vary warm. This is much appreciated.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

The Best Company

It is the best company I have ever had contract with.
The company is really supportive, staff is helpful. Purchase Ledge Team-just BRILLIANT. It is really great pleasure to have business with them.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and Responsive Team

We have provided Grounds Maintenance services to Red Rock for many years and find the team to be very helpful and friendly. The Purchase Ledger team respond to and resolve any queries quickly and keep us in the loop at all times. Thanks Megan for your help yesterday 😊

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Unexpected Bill Handled Well

I have an apartment in London and the previous managing agents were a nightmare. Out of the blue I received an unexpected invoice from Red Rock who I was unaware had taken over the service. I was hopping mad but I was delighted to find someone who was actually interested in helping me. Beverley was lovely, understood my problem, and set the wheels in motion to resolve the issue. Service as it should be, thx Beverley

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Stacy Head, Credit Control

From the moment I reached out, Stacy was incredibly professional, knowledgeable, and attentive to my needs. She took the time to answer all my questions and ensured I understood every detail of the financial processes. Her expertise and patience made a potentially overwhelming situation feel manageable and stress-free.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Stacey is always very helpful & efficient

Stacey was very helpful when dealing with my elderly mums account, she took the time to listen and was very professional at all times and super efficient with forwarding me the information that I requested.

10 March 2025
Unprompted review

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