Thanks for your quick and pragmatic action in dealing with my payments for next year. Stacey was quick, professional and sorted everything out with no fuss. To the organisation at large, please ton... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Red Rock Estate & Property Management is a market leader offering a comprehensive estate and property management service to both the residential and commercial leasehold and freehold sector across London and the South East since 2009
Contact info
Red Rock House, CO16 0AT, Essex, United Kingdom
- 03331235670
- enquiries@rrpm.co.uk
- www.rrpm.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stacey Head was very helpful and…
Stacey Head was very helpful and efficient. Very pleasant.
Beverley Barnard was very useful in…
Beverley Barnard was very useful in managing my affairs / account
Invoice query
I had a recent query regarding invoice payments and Stacy was very helpful and rectified my issue without delay. Thank you Stacy.
In my dealings with Stacy
In my dealings with Stacy, I can honestly say I found her to be very professional, willing to help, informed and approachable.
Jason
Stacy was extremely helpful and called…
Stacy was extremely helpful and called back when promised.
We sorted the issue and then followed up
Great services
Stacy from the accounting department was very helpful and friendly. Speedy reply via email and calls. Highly recommend!
Stacey head is very professionnel
Stacey head is very professionnel
She is help me with my query account
Thank you
Warm Response Counts
I emailed RedRock about payment of my service charge and did not actually expect a response. Stacy Head in Accounts Department responded to confirm receipt of my message, assuring me also that she would include a note on the payment in my account. Her response was prompt and the tone vary warm. This is much appreciated.
Helpfulness appreciated.
Stacy in accounts is always very efficient and helpful. Thank you! It makes a process stress free which is much appreciated.
The Best Company
It is the best company I have ever had contract with.
The company is really supportive, staff is helpful. Purchase Ledge Team-just BRILLIANT. It is really great pleasure to have business with them.
Helpful and Responsive Team
We have provided Grounds Maintenance services to Red Rock for many years and find the team to be very helpful and friendly. The Purchase Ledger team respond to and resolve any queries quickly and keep us in the loop at all times. Thanks Megan for your help yesterday 😊
You are always prompt on any queries…
You are always prompt on any queries and payments.
Thank you very much to Megan Parrish…
Thank you very much to Megan Parrish for her professionalism and always helping me with invoices.
She keeps me updated and send me an email for confirmation.
She is A*
Unexpected Bill Handled Well
I have an apartment in London and the previous managing agents were a nightmare. Out of the blue I received an unexpected invoice from Red Rock who I was unaware had taken over the service. I was hopping mad but I was delighted to find someone who was actually interested in helping me. Beverley was lovely, understood my problem, and set the wheels in motion to resolve the issue. Service as it should be, thx Beverley
Great service from Kaine
Great service from Kaine - fast, efficient and reliable. Another great experience with Red Rock. Thanks.
Water problem in Charlotte Court
Richard did exactly what he said he would do to fix the water problem. Very responsive and incredibly help.
Prompt and professional service
Stacy Head returned my call promptly and quickly and professionally resolved my account query.
Great communications from Stacy Head
Stacy Head was quick to respond to my email and assured me every thing had been taken care of and my account had been updated. It was very good to receive a reply and I thank her.
Stacy Head, Credit Control
From the moment I reached out, Stacy was incredibly professional, knowledgeable, and attentive to my needs. She took the time to answer all my questions and ensured I understood every detail of the financial processes. Her expertise and patience made a potentially overwhelming situation feel manageable and stress-free.
Stacey is always very helpful & efficient
Stacey was very helpful when dealing with my elderly mums account, she took the time to listen and was very professional at all times and super efficient with forwarding me the information that I requested.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








