This is the best comment the RSPCA warrant. Mony grabbing with zero morale compus whatever. Facilities only available when suits them - never any thoughts for animals that need their help or supp... See more
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Reporting a 9 week old puppy that is left outside, not sure if they have food or water, temperatures have been really hot, the puppy is constantly crying all different times of day as always outside,... See more
Reported dog that had been left alone in house since monday July 22nd due to elderly owner taken into hospital, 3 days later and nobody has been out to rescue it...also they will not give updates on t... See more
Company replied
Crap charity. DO NOT DONATE TO THEM! I've tried for 4 weeks to get an answer from their online chat reporting service to always be met with being informed of no advisors being available. When I did ge... See more
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Company details
Written by the company
At the RSPCA, we’re proud to be there for every kind— from pets in need to wild animals who need urgent care. Every day, our dedicated teams work tirelessly to protect animals, prevent cruelty, and offer hope in situations that are often distressing and complex. As a charity, we face difficult decisions about how to use our limited resources, and we must prioritise the most urgent and serious cases of abuse or neglect. This sometimes means we can’t attend every call, no matter how much we wish we could. When we’re unable to be there in person, we’ll help in other ways—offering you support, directing you to organisations that can help fast, and, when it’s safe, empowering you to take an animal to a vet. These shared efforts truly make a difference. We’re incredibly grateful for the kindness, patience, and support shown by the public. Together, we can continue to speak up for animals, protect those in need, and build a better world for every kind.
Contact info
United Kingdom
- www.rspca.org.uk
2.0
Poor
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 48 hours
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Hugely impressed by the RSPCA yesterday…
Hugely impressed by the RSPCA yesterday - we found a badly injured swan and a really lovely RSPCA officer came out very quickly and dealt with an upsetting situation with kindness, knowledge and competence. We couldn't have been more impressed and have made a donation.
21 January 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Janey,
Thank you so much for your compassion in seeking help for the injured swan and for your kind words regarding the assisting officer. We truly appreciate your feedback.
Every animal matters to us and our dedicated team of officers are out 365 days a year dealing with as many of the welfare complaints we receive as possible and your generous donation supports us to continue this vital work.
Best Wishes
Emma
RSPCA Team
I wrote a genuine and honest review and…
I wrote a genuine and honest review and yet it was removed, so no point in doing them. There were no names, addresses, areas or foul language used. Waste of my time.
20 January 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Denise,
Thank you for sharing your concerns about a previous review being deleted. We appreciate that this would be worrying but we would like to reassure you that we are unable to hide or remove any review left on our profile in line with Trustpilot policies.
We are also very sorry to hear that you may have a complaint about the RSPCA. We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear.
If you would like us to assist you with your concerns please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Best Wishes
Emma
RSPCA Team
They don't care about animals
They don't care about animals. Reported a wild deer that's had a carrier bag stuck over is face for 17 days so far. Multiple reports that it's been in the same place since then on the local Facebook group. They won't send an officer out because the animal isn't being monitored. Joke of an organisation.
17 January 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Tee,
Thank you for taking the time to share your concerns for the deer, and I’m truly sorry to hear that you feel let down. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how your call was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for the deer.
Best wishes
Emma
RSPCA Team
Further to my review on 28/12/2025…
Further to my review on 28/12/2025 regarding an injured fox, I received an updated message from Jacqueline last night to advise that the fox is fit and well and will be released back in our area in the coming days. A big thank you to all the staff who took care of the fox, especially Jacqueline who not only attended on the 28th, but who the took the time to update me. Thank you RSPCA for all the work you do 🙏.
Corin
16 January 2026
Unprompted review
Reply from RSPCA (England and Wales)
Thank you for your update providing such lovely feedback for our teams involved in the rescue and rehabilitation of this fox. We are so pleased to hear the fox will soon be ready for release back into the wild. We are very fortunate to have such caring, dedicated and hard working officers.
Thank you very much for your kind words and all your support.
Best Wishes
Emma
RSPCA Team
Absolutely shocking service nobody is…
Absolutely shocking service nobody is listening. I bought a puppy and the puppy was poorly. This has been going on since November of last year. They never call you back. They never acknowledge your emails. They just completely ignore you shocking service. If they ever want money I will not be given it to them. I thought they loved animals obviously they don’t. Don’t give them anything.
11 January 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Ju,
Thank you for taking the time to share your concerns after reporting the ill puppy to us. We appreciate how frustrating a lack of communication can be when you are so worried for the welfare of an animal.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Best wishes,
Emma
RSPCA Team
Disgusting ‘animal charity’
Wouldn’t even give one star. Completely pointless reporting any concerns to this charity I phoned up to report dogs being kept outside in dark dirty pens with no bedding, the dogs spend their time howling and shivering it’s clear deflect and they couldn’t of been less helpful or interested. Disgusting.
6 January 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Em,
Thank you for taking the time to share your concerns, and I’m truly sorry to hear that you feel let down after calling us to report your concerns for the dog kept in poor conditions. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing is done.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. Please do provide us with further information via our complaints form so that we may look into how your call was handled:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for this dog.
Best wishes
Emma
Poor dog in oxfordshire
Wouah I had no ideas rspca had so many bad reviews. Unfortunately I have to add an another one. I contacted them by phone,Mails with photos for prove. A young dog left outside day and night by all weather ( crazy rain few weeks ago and now -4). Near a caravan Only a tiny wood boxe where he can hardly fit and a 2 meters leach ( maximum,). Only mud around him. Also a danger for traffic. Since it situated few meters from a busy road. They were not interested!!! I will never give money to them and I will tell animals lover like me to check trust pilot and all that around Christmas!!!!
5 January 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Franck,
Thank you for taking the time to share your concerns, and I’m very sorry that you felt disappointed after calling us to report the dog you’re worried about. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing is then done.
If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
We understand why reading negative comments can be worrying, and we’re truly sorry that some people feel let down. Every one of those stories matters to us, because behind each one is an animal someone cared enough to report.
Please know that the negative comments you see are not ignored. We learn from them, and they remind us why we push so hard to improve animal welfare across England and Wales. Behind the scenes, our teams are working every day to help as many animals as possible with the resources we have.
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for this dog.
Best wishes
Emma
RSPCA Team
RSPCA WOW WHAT A CHARITY SCAM
I rang this charity because they give the impression they care about animals. Yet when I found a stray dog and called them, their reply was sorry we don’t deal with that sort of thing. Therefore this confirms to me that it’s a FRAUDULENT CHARITY that really do not care. I really wonder where all the charity money goes. As It’s all a SCAM.
3 January 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Marc
Thank you for reaching out and sharing your frustration. We really appreciate you trying to help this dog and we appreciate how upsetting and confusing it can be when it is not clear who can help.
In cases such as these we refer people to call local authorities as they have a statutory duty to appoint someone to deal with stray dogs. You can find out more about this here: https://www.rspca.org.uk/adviceandwelfare/pets/lost/dog
Different local authorities provide different levels of service however, as a minimum, they must provide a place where dogs can be taken to. As a charity with limited resources, I’m afraid we can't respond to calls about healthy stray dogs as we must focus our limited inspector resources on the most serious cases of cruelty, injury, or neglect where an animal's immediate safety is at risk.
We appreciate your compassion for the dog and thank you for taking the time to provide this feedback.
Best wishes,
Emma
RSPCA Team
Short furred Bully breed reported to…
Short furred Bully breed reported to the RSPCA as it has been left outside alone with barely any shelter all week. Was still outside during the snow we had and only had frozen water to drink.
RSPCA said nothing they can do.
Dog has now finally gone silent after 96hrs of constant, non-stop barking and I have seen nobody take the Dog inside.
I suspect the Dog may actually be Dead from hyperthermia now and the RSPCA chose to do nothing.
They have the potential death of a Dog on their hands. RSPCA's Guiding Principles mean NOTHING!
2 January 2026
Unprompted review
Reply from RSPCA (England and Wales)
Hello Boon,
Thank you for taking the time to share your concerns, and I’m truly sorry that you felt let down after you called us to report your concerns for the dog. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing is then done.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you for taking the time to contact us, we truly appreciate the compassion you've shown for this dog.
Best wishes
Emma
RSPCA Team
2023 I reported a cat that was…
2023 I reported a cat that was neglected, so much so the owner said if you can get that bloody cat off the roof you can take it, as it is always up there and I will not pay for it to be brought down again.
Myself and a couple manged to coax it down.
The owner ignored the cat was only feeding it human food and then left it out in the cold for days, I started to feed him noticed he had a lump and was skinny and was very itchy. I asked for help had no response.
A few months later after feeding the cat myself it didn't go on the roof anymore.
One night my husband went outside to check on him and saw nothing until the owners door flew open with the cat screaming and trying to run away, to then flop down near our bins and my husband called for me quickly.
I went down and he was in a horrendous state, his jaw was hanging off, dried blood around his nose and mouth, his ribs clearly broken and his back leg stuck up in the air. He took his last breath when I was out there.
The next day I noticed the owner dumped a mattress outside covered in blood. I tried the police and rspca and nothing happened. I'm disgusted that this is allowed to happen to a young cat. He was so scared of people but managed to trust me. I couldn't go to work I was in tears and now traumatised for life.
I have adopted a cat now and I constantly check if he's breathing, it has left so many scars that I am so protective of my boy.
31 December 2024
Unprompted review
Reply from RSPCA (England and Wales)
Hello Hayley
Thank you for taking the time to share your concerns, and I’m truly sorry to hear of the distress this situation has left you with and that you feel let down when you called us to report your concerns for the cat. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. We’re also limited by the law, which means we can only step in when animal welfare legislation has been breached, even if we might personally wish we could do more. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.
Best wishes
Emma
RSPCA Team
I donate a monthly payment to RSPCA
I donate a monthly payment to RSPCA. I am passionate about animal welfare!
Had a neighbour that was reported for leaving her 2 dogs and 2 cats in a flat whilst she frequently goes away for days, this time for least a week!
She was reported, RSPCA van surveyed her property for 2 days! 29th and 30th December.
Police were called out 2 cars arrived.
They hung around the property for around an hr still no owner,
Dogs was distressed at the window every single night barking n howling.
Police n RSPCA van left the property n animals inside The flat and drove off for another day!
I wept at the thought of these poor animal being neglected!
Absolutely shocked and just can't come to terms with them being left AGAIN!
Seriously thinking of stopping my monthly donation if this is how they deal with reports of neglect and ignore!
I pay to stop suffering not to prolong
30 December 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello
Thank you for getting in touch and for caring about the dogs and cats you reported. We’re really sorry that your experience left you feeling frustrated — it’s understandable to feel upset when you believe an animal may be at risk.
Our inspectors are trained to investigate concerns objectively, gather evidence, and prioritise animal welfare at every stage. We’re also limited by the law, which means we can only step in when animal welfare legislation has been breached, even if we might personally wish we could do more.
We’re always looking to improve how we work and value feedback, even when it’s difficult to hear. If you or anyone else has specific information or concerns about a particular case, we encourage you to contact us directly so it can be properly looked into.
If you reported the situation to us and would like us to look into how the case has been handled please use our complaints form at:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you again for raising this — animal welfare and fairness remain at the heart of everything we do.
Best wishes,
Emma
RSPCA Team
Unfortunately my review echoes most of…
Unfortunately my review echoes most of these already here. My grandson was fishing and spotted a swan with fishing hook and line wrapped around its neck and beak. He telephoned the RSPCA who asked a whole host of personal question which took about 15 minutes. After all this time he was also told that they had no one to attend and gave details of an obscure outfit to contact. It seems, having just seen their Christmas advert, that they are only interested in cats and dogs as there were numerous films of these but wild animals are not worth looking after.
9 December 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello Julian,
Thank you for leaving your review and sharing your concerns regarding the swan your son reported. We truly appreciate that he was looking out for the swan which was in distress. We’re deeply sorry your son’s experience didn’t reflect the care and compassion he expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person. Thank you for taking the time to share this — it helps us improve.
Best Wishes
Emma
RSPCA Team
If I could give no stars I would
If I could give no stars I would!
Extremely disappointed in the RSPCA’s handling of repeated animal welfare reports.
Since August, multiple neighbours and myself have reported ongoing neglect involving cats being left alone for weeks at a time with no reliable food, water, or shelter. The owner regularly leaves the property for weeks, sometimes over a month and in August she left for 7 weeks and the cats are left outside in all weather.
On several occasions, RSPCA officers attended, knocked on the door, left a note, and sometimes officers didn’t even bother to come out they just closed the case. The owner was contacted by phone and denied neglect — despite the property being clearly unoccupied and officers themselves acknowledging this. Cases were repeatedly closed with “no further action” while the situation continued.
We were even told not to feed the cats, despite them being visibly skinny, cold, soaked from rain, crying, and exposed to attacks from foxes, badgers, and other cats. We have 134 extensive photo and video evidence, time and date-stamped, yet this was seemingly ignored.
Most concerning is that callers are given conflicting advice, cases are closed without explanation, with one caller handler saying apparently you can’t not re-report the same animals even when conditions worsen. Staff have been dismissive and rude when concerns are escalated.
The RSPCA actively encourages the public to report neglect, cruelty, and abuse — but when genuine, ongoing neglect is reported repeatedly, nothing meaningful is done. Being understaffed is not an excuse for failing animals who clearly need intervention.
This organisation urgently needs better training, accountability, and procedures. The current system is failing the very animals it claims to protect.
Yes it can be busy, overwhelming and stressful but just do your job right and please train your call handlers more!
25 December 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello Paige,
Thank you for taking the time to share your concerns, and I’m truly sorry to hear that you feel let down. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
So that we may investigate your complaint and how your calls have been handled please use our complaints form at:
https://www.rspca.org.uk/utilities/contactus/complaints/form
We appreciate your dedication and compassion for the welfare of the cats and thank you for taking the time to provide this feedback.
Best wishes,
Emma
RSPCA Team
Fantastic RSPCA in Swindon …
RSPCA in Swindon have been fantastic in obtaining us a little cat Poppy who has made our Christmas.
Her name is Poppy ,a 5 year old Calico who has had a tough life 5 litters . and the innevitable happened we have fallen for Poppy and in fact have apopted Poppy into our family Making Christmas Day the best day ever
Special thanks to Jody & her team in Swindon..
Thank you RSPCA in Swindon made Poppy possible for us to adopt, thank you Jody.
Within 1 week she has tuned into the most relaxed cat
22 December 2025
Unprompted review
Reply from RSPCA (England and Wales)
Thank you so much for your kind words after adopting Poppy. We are so pleased to hear that she has settled well into her new home and that you had a wonderful Christmas with her — we will make sure to pass this to the team who will really appreciate this.
Best wishes
Emma
RSPCA Team
Found a badly injured cat at work
Found a badly injured cat at work, called RSPCA to be told they have no one they could send out. Advised I take it to a local vet despite having nothing to transport it. Told them would not be able to so was I suppose to just let the cat die, to basically be told yes, not in so many words. Words were ‘as I’ve just said unfortunately we have no one to send out’. Ended call, absolutely useless, don’t help but yet always want donations
19 December 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello Jodie,
Thank you for leaving your review and sharing your concerns regarding the injured cat you reported. We truly appreciate you looking out for an animal you believed was in distress. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person. Thank you for taking the time to share this — it helps us improve.
Best wishes,
Emma
RSPCA Team
Absolutly disgusted with your tv advert…
Absolutly disgusted with your tv advert "poor dogs got no hair on him" !!!!
Its a Chinese Crested and looks very fit and well GET YOUR FACTS RIGHT!!!. The RSPCA have now claimed the dog was not a Chinese Crested?? It is, I used to show mine at Cufts!! That advert is a lie
16 December 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Janet
Thank you for your comment and for your concern. We've investigated it and can confirm the dog shown is a Highland Terrier, not a Chinese Crested. The advert aims to show the reality of neglect and why support for dogs in need is so important. The poor dog was suffering from a bad case of mange.
Best wishes
Sarah
RSPCA Team
I am so disappointed and frustrated
I am so disappointed and frustrated. I reported to the RSPCA a dog being in distress for days. I told them I didn't believe anyone was home and the lights are on a timer. It was confirmed the address was known to them! 2 weeks later and numerous reports submitted, a local sanctuary had to be called to help. They saved the dog with the help of the fire brigade! The sanctuary called the RSPCA to report it and they had the audacity to ask the state of the dog... you could not be bothered to come and help yet want to know how the dog is!! Malnourished and abused, that is how it is!! The RSPCA has the cheeky to put out their adverts for donations so that they can continue their vital work saving animals.. I will never support them again. They enabled this poor door to suffer needlessly for weeks. How bad do things have to be before they do anything!! Go to your local animal rescue for help, they were there within half an hour! They will be getting my donation.
13 December 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hello Emma,
Thank you for leaving your review and sharing your concerns regarding the dog you reported. We truly appreciate you looking out for an animal you believed was in distress. We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person. Thank you for taking the time to share this — it helps us improve.
Best wishes,
Emma
RSPCA Team
Tried twice to donate £20 and on your…
Tried twice to donate £20 on your site on two separate days - it wouldn't take the donation from my debit card. And as I'm an ex-Bank card employee don't try to tell me I did it wrong.
Your contact system is attrocious and kept me going round in circles - so this is the only way to contact you.
On looking at this site, which is the first time, I'm appalled at your ratings and the comments. Money in my will is, or was going to the RSPCA and not a mere £20 - I'm looking elsewhere now to a better animal organisation to place those funds on my death.
Your reviews are worse than my doctors surgery and that takes some beating.
I'm appalled.
Update 9th December 2025: Re your reply: I'm not messing around going onto your complaints and filling in questions about your payment page - sort your own stuff out - I don't work for you. And I went directly to Blue Cross and absolutely no trouble at all giving them my small donation via their website.
4 December 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Barbara,
Thank you for contacting us and for trying to donate to the RSPCA. I’m really sorry to hear that you experienced difficulties using our website to submit a donation but we are grateful for your feedback.
Please could you fill out our complaints form with the below information so that we may look into this web error:
- the browser you're using (Google Chrome, Safari, etc)
- type of device (iPhone, Samsung S6, iPad etc)
- a screenshot of the error message/form issue you're seeing.
You may find out complaints form here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
With best wishes,
Emma
I have been in contact with the RSPCA…
I have been in contact with the RSPCA for over a year now concerning 2 cats that have been abandon by their owner. I first is chipped and has some sort of skin allergy. My vet cannot treat him. An RSPCA rep did take him to vets to get him treated. Which I thank. That treatment last a couple of months, I am still in contact with the RSPCA concerning the welfare of these cats. Not one reply from any email. I now have one cat the scratches himself so bad, it's left blood splatters on my window frames and a kitten abandon with no shelter ( neighbours and I have other animals). It is fed because we're animal people. Maybe the RSPCA could take note. Believe press and social media need to hear what's going on because I see very little being spent on the front line and more in the boardroom.
3 December 2025
Unprompted review
Callousness !!!
I reported a neglected dog at my neighbour's flat. The dog is locked up all day without food and water, but according to the RSPCA, nothing wrong is happening. That organisation is a joke !!!
3 December 2025
Unprompted review
Reply from RSPCA (England and Wales)
Hi Pawel,
Thank you for contacting us about a dog you're concerned for and I’m very sorry to hear that you're disappointed with the response you received. Your concerns matter to us, and we’re grateful that you’re taking the time to share your feedback so we can continue to improve.
Please do fill out our complaints form so that we may look into how your call was handled. You can find the form here:
https://www.rspca.org.uk/utilities/contactus/complaints/form
We hope to hear from you soon
With best wishes,
Emma
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