Delivered on time, bad news bath was scratched and damaged. Advised rubberduck of problem, replacement Delivered next day no hassle. Everyone has problems sometimes but its how you respond which is... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Thank you Rubberduck Bathrooms for a really good experience doing business with you Had to call support for assistance with ordering and Harvy was very helpful and made ordering easy and stress fr... See more
I ordered a plug hole with overflow attachment in a panic as when our kitchen fitter opened our sink it had come without this part. And of course our tap was brushed bronze, the most obscure colour ev... See more
Another member of our family had previously used RB and he spoke very highly of their service and products offered, so when it came to us wishing to upgrade our bathroom we had a look. Great products,... See more
Company details
- #101 of 113 best companies in Bathroom Supply Shop
About Rubberduck Bathrooms Ltd
Written by the company
Rubberduck Bathrooms is a small, family owned independent bathroom supplier.
Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.
We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.
We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!
Contact info
High Street, TS10 3DD, Redcar, United Kingdom
- 01642 913 727
- contact@rubberduckbathrooms.co.uk
- www.rubberduckbathrooms.co.uk
4.1
Great
844 reviews
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This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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Great product and efficient delivery
Great product and efficient delivery. Very prompt. Can recommend!
20 October 2025
Reply from Rubberduck Bathrooms Ltd
Good Morning Mary,
Thanks so much for your lovely feedback!
We’re really pleased to hear your solid white Halite bath panel arrived promptly and that you’re happy with the product. We really appreciate the recommendation too.
Give us a call if you need anything else Mary!
Rubberduck Bathrooms Team 🛁
Easy ordering process and quick…
Easy ordering process and quick delivery of well packaged items.
20 October 2025
Reply from Rubberduck Bathrooms Ltd
Good Morning Mark,
Thanks for the great review!
We’re really pleased to hear you found the ordering process easy and that your ceiling coving arrived quickly and well packaged. It’s a perfect finishing touch for ceiling panels.
You know where we are if you need anything else!
Rubberduck Bathrooms Team 🛁
Still waiting on refund !!
Paid next day delivery, to return my item…..still waiting on receiving my refund 3 weeks later !!! Customer service keeps fobbing me off with excuses so not confident I will ever receive my money back ! Absolute joke of a company.
20 October 2025
Reply from Rubberduck Bathrooms Ltd
Good Morning Chloe,
Thanks for your feedback, and we’re really sorry for the delay in receiving your refund. We completely understand how frustrating this must have been.
Your refund was passed up to accounts last week and should appear in your account today.
We appreciate your patience while this was resolved and apologise again for the inconvenience caused.
Rubberduck Bathrooms Team 🛁
Telephone purchase
Telephone purchase, helpful chap on phone, v easy purchase. Delivery on time as scheduled. Thx.
22 October 2025
Reply from Rubberduck Bathrooms Ltd
Hi Philip,
Thanks so much for your feedback!
We’re really glad to hear you found the telephone order process easy and that everything arrived on time. The Scudo Tirare Chrome Spring Pull-Out Kitchen Mixer Tap is a great choice - we’re sure it looks fantastic in place.
We appreciate you placing your order with us and taking the time to share your experience too.
Rubberduck Bathrooms Team 🛁
We have used Rubberduck Bathrooms on…
We have used Rubberduck Bathrooms on numerous occasions.
Good quality products and friendly/helpful reliable service.
Prompt reliable delivery and great communication.
7 November 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Hi Alex,
Thanks very much for your feedback and for continuing to choose us to support your business. We’re delighted to hear you’ve been happy with the quality, service, and delivery each time.
We appreciate your regular custom and always enjoy seeing you over at the trade desk.
Let us know if you need anything Alex!
Rubberduck Bathrooms Team 🛁
Nick was really helpful when I couldn't…
Nick was really helpful when I couldn't work out how to order the sample I wanted, and it arrived really fast, sample is lovely really and nice quality.
1 November 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Hi Amanda,
Thanks so much for your lovely feedback! We’re really pleased Nick was able to help you get the wall panel sample sorted, and great to hear it arrived quickly and that you’re happy with the quality.
We hope it helps you choose the perfect finish for your project.
Let us know if you need anything else, we'd be more than happy to help!
Rubberduck Bathrooms Team 🛁
Never fitted a bathroom before
Never fitted a bathroom before, but got good advice and help all the way. would certainly recommend this company, Many Thanks
2 October 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Good Morning Derek,
Thanks so much for your kind words, it means a great deal!
We’re really glad the team could help guide you through your first bathroom project, it’s always great to hear when our advice makes the process a little easier.
We really appreciate the recommendation and hope you’re proud of the finished result!
Rubberduck Bathrooms Team 🛁
Fast sample seervice
Messaged Rubber Duck as I wanted samples of Bush Board shower panelling which they can supply. My three samples arrived within a couple of days of my request, very speedy service. Thanks Nick.
27 October 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Hi Netty,
Thanks so much for your lovely feedback! We’re really pleased Nick was able to get your Bushboard shower panel samples sorted quickly and that they arrived within a couple of days.
We hope the samples help you choose the perfect look for your bathroom.
Give us a call if you have any questions at all!
Rubberduck Bathrooms Team 🛁
Great service from start to finish
Great service from start to finish. The sales staff were incredibly knowledgeable and helpful. Delivery was quick and everything arrived on time. Would definitely recommend.
30 October 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Hi Nick,
Thanks so much for your fantastic feedback, we really appreciate it!
We’re delighted to hear you were happy with the service from start to finish and that our team could help with your tileable wetroom kit, wetroom glass, and Scudo Core brushed brass shower. It’s a stunning combination and we’re sure it’ll look incredible once installed.
We really appreciate the recommendation and are glad everything arrived quickly and on time.
Rubberduck Bathrooms Team 🛁
Complete lie.
Totally disappointed with this company. I purchased a rubber duck toilet just under a year ago and the soft close lid is not performing as it should. You have to pull it down a certain amount now before it works. I went on YouTube and it showed how to fix a faulty soft close lid. They say it’s the lack of grease over time, and they showed how to fix it. As the soft soft close lid is still under warranty I called this company. They stated you have to drop the lid down quite away before the soft close works, and they would not replace it. That is such a load of rubbish, it never happened before, it’s just started to act like that. Would definitely not recommend this company to anyone. HAVE JUST READ RUBBERDUCKS REPLY. I SENT THEM A VIDEO OF MY SEAT NOT WORKING, AND SHOWING THE SEAT LEANING OVER ABOUT 120%THEY ARE SAYING IT NEEDS TO TILT AT 90% OR MORE. I THINK 120% IS MORE THAN 90%. THERE REPLY IS AN ABSOLUTE LIE, AND CANNOT BELIEVE A COMPANY COULD BEHAVE LIKE THIS.
20 October 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Good Morning Dennis,
Thanks for your feedback, and we’re sorry to hear you’ve been disappointed with your experience.
After reviewing the video you kindly provided, we could see that the soft-close mechanism on your toilet seat was functioning correctly - the seat begins to close shortly after it passes the upright point, which is how the mechanism is designed to operate. The seat won’t close when fully upright, as this prevents unnecessary strain on the hinges and extends the life of the soft-close system.
We completely understand your frustration, as any change in movement can make it feel like a fault, but in this case, the mechanism is working as intended and within the manufacturer’s specifications.
We do appreciate you taking the time to share your feedback and are always happy to offer guidance on maintaining the seat to keep it performing smoothly.
Rubberduck Bathrooms Team 🛁
UPDATE BASED ON CUSTOMER RESPONSE: Please find said video in the following link.. https://tinyurl.com/2vx27frz
Great staff
These guys were very helpful and managed my technical quires quickly. all the order came quickly packaged really well (Jaquar products)
18 August 2025
Reply from Rubberduck Bathrooms Ltd
Hi William,
Thanks so much for your feedback, it means a lot!
We’re really pleased to hear the team were able to help with your technical queries and that your Jaquar antique copper taps and fixtures arrived quickly and well packaged.
We really appreciate you taking the time to share your experience and hope your new setup looks fantastic once installed.
Rubberduck Bathrooms Team 🛁
Fantastic prices
Fantastic prices, very quick delivery and securely packaged items. Would highly recommend.
17 June 2025
Reply from Rubberduck Bathrooms Ltd
Hi Darren,
Thanks so much for the fantastic feedback! We’re delighted to hear everything arrived quickly, safely, and that you were pleased with the prices of your full suite.
The brushed brass fixtures paired with the fluted glass panels and that stunning Scudo Labyrinth back-to-wall bath will make for a truly beautiful space.
We really appreciate the recommendation and hope you enjoy your new suite for many years to come.
Rubberduck Bathrooms Team 🛁
If I could give 0 stars I would
If I could give 0 stars I would. Ordered a bathroom unit paid over 500 pounds and got it delivered damaged, I have send pictures the same day just with the scratches and glue stains sides and not the full unit, few days later they asked fir full unit pictures and I have send them( you can see the stains and scratches on it, they refused to replace the full item, they only send the side boxes(the one with stains) and not the scratched one. They accused us of spilling paint on it when we just got it like that. Worse customer service ever. I would not recommend buying from them.
P.s. The first picture that I have sended you were not with the full unit but just the side with the scratches. Then I have sent you the picture with the whole unit.
18 September 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Hi Mrs Piloncea,
Thanks for your feedback, and we’re sorry to hear you were disappointed with how your issue was handled.
When you first got in touch, we requested images showing the full unit so we could assess the damage properly. Once the images you provided were sent to the manufacturer, they asked for additional photos to verify the condition of the product in full. It was at that stage that marks consistent with paint splashes were identified across the unit, and as a result, the manufacturer rejected the original claim for replacement based on minor scratches.
We understand this was frustrating and not the outcome you were hoping for, but the decision was made following the manufacturer’s inspection process.
Rubberduck Bathrooms Team 🛁
Reply from Rubberduck Bathrooms Ltd
Good afternoon Jon & Joan,
Thanks for the great feedback! We’re really pleased to hear your order arrived quickly and that you’re happy with the quality.
We're sure the Scudo matt black pop-up bath waste will look excellent once installed.
Thanks again for the review, it means a lot to us!
Rubberduck Bathrooms Team 🛁
I returned the unwanted mirror
I returned the unwanted mirror, After week and weeks still did receive a refund, I will have to keep phoning the department, you had the returned item on the 14th September 2025, it is now the 13th October 2025, its a lot longer than 14 days, it was only processed on Friday 10th of October 2025. I do apologise, you received the parcel back on the 3 rd of October 2025, I have not received a email today confirming anything about my refund, I actually phoned your department for the second time to chase up my refund.
17 September 2025
Reply from Rubberduck Bathrooms Ltd
Good Morning Mrs Le-Calvez,
We're sorry to hear about the delay on your refund.
We can see your item came in to us and was restocked early last week. Please be aware that refunds can take up to 14 days after receipt of goods to process.
We'll have a chat with accounts this morning to see if we can speed up the process - thanks for your patience.
Rubberduck Bathrooms Team 🛁
UPDATED RESPONSE: We think there must be some confusion here, your order was placed with us on the 14th and it wasn't despatched until the 17th. We received the returned item over the weekend (on the 4th Oct) and it was fully restocked on Monday last week. All of which can be confirmed by the emails we sent out regarding the order.
You'll be happy to hear your refund has been processed with an email to confirm this morning.
No worries at all about the confusion, these things happen. Depending on the bank, the refund may take a short while to clear - we hope you have a lovely day!
Good product bad delivery routine
Good product .
Delivery not so good as instructions said someone had to be hone to assist to unload , and that there will be a phone call 30 minutes before arrival.
Theŕ for I had to do arrangements at work, not suitable for the workplace
Never heard anything from courier, assistant not needed. Delivery done when I got home.
22 September 2025
Reply from Rubberduck Bathrooms Ltd
Hi Anna-Maria,
Thanks for your feedback, and we’re glad to hear you’re happy with the white gloss ceiling panels.
We’re sorry for the confusion around the delivery instructions. These panels are sent from the manufacturer using a courier that usually requires someone to be available to assist with unloading, and they’re meant to call ahead before arrival. It sounds like the driver didn’t follow those steps properly, and we completely understand the inconvenience that caused with your work arrangements.
We’ll be passing this feedback on to the courier to help improve their communication and delivery process.
Rubberduck Bathrooms Team 🛁
Watch out
Good panels but the company is not truthful about their thickness. Advertised as 10.5 mm, I tried buying an end cup of this size elsewhere and surprise it did not work. This forced me to buy from them again, pay an expensive delivery charge. Turns out the correct end size cap was 11.5. This information needs to be made freely available on the sellers website, so that the buyer knows what to expect.
17 September 2025
Reply from Rubberduck Bathrooms Ltd
Good Morning Mrs Rumyantseva,
Thanks for your feedback, and we’re glad to hear you’re happy with the panels, though sorry for the confusion around the sizing.
We’re not the manufacturer of the panels, they’re made by Showerwall, and we use the specifications provided by them. The panels are 10.5mm thick, but the trims are designed slightly wider to allow space for both the panel and the sealant used during installation.
Using trims from another supplier can cause fitting issues and would also invalidate the manufacturer’s warranty, so you did the right thing by choosing the matching ones in the end.
We appreciate you taking the time to share your experience, and we hope your finished installation looks great.
Rubberduck Bathrooms Team 🛁
Inadequate bath panel packaging led to…
Inadequate bath panel packaging led to two panels damaged on delivery, one was snapped in half !
Great panels and good company support but collection is the only way !
17 September 2025
Reply from Rubberduck Bathrooms Ltd
Good Morning Chris,
Thanks for your feedback, and we’re really sorry to hear your bath panels arrived damaged. We completely understand how disappointing that must have been.
We handle the distribution of these panels ourselves, and while damage in transit is thankfully rare, it was very unfortunate in this case. We’ll review the packaging used to see if any extra protection can be added to help prevent this happening again.
We’re glad to hear you were pleased with the panels and the support you received from the team, and we really appreciate your understanding.
Rubberduck Bathrooms Team 🛁
Bathroom Panels
Ordered first bathroom panel which came cracked in two places. The replacement came pretty quick to be fair but again the panel was cracked. As i didn't need a whole sheet and the second panel was cracked on a corner i was able to cut it to size and use it. THE POINT IS: why do they deliver 2.4 meter panels in flimsy cardboard. Instead, use some corner protection/thin polystyrene sheets and fragile tape. Surely its costing the company more replacing damaged products in transit which van drivers chuck around and also getting poor to average reviews in the mean time. The panels are really nice, just a shame the company doesn't pride itself.
6 September 2025
Unprompted review
Reply from Rubberduck Bathrooms Ltd
Hi Loraine,
Thanks for your feedback, and we’re really sorry to hear about the condition your panels arrived in. We completely understand how frustrating that must have been.
The panels are distributed directly by the manufacturer using their own chosen packaging and courier service, so unfortunately we don’t have control over that aspect. That said, we always pass on feedback from our customers to help them improve their packaging and handling processes, and yours has been shared with them.
We’re glad you were still able to make use of the second panel and that you’re happy with the product itself.
Rubberduck Bathrooms Team 🛁
Reply from Rubberduck Bathrooms Ltd
Hi Anthony,
Thanks for the great feedback! We’re really pleased everything arrived on the date you requested and that you were happy with the price too.
You know where we are if you need anything else!
Rubberduck Bathrooms Team 🛁
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