Another 5* review for Rubicon Watches. I bought my Timex Waterbury watch in March this year , excellent price and delivered promptly, well packaged, just as you would like all on line purchases.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The watch I ordered arrived on time and was even more impressive in the flesh than online.Excellently packaged and with all paperwork and gift box.The bracelet had been reduced in size to my wrist me... See more
Company replied
I've ordered a Lorus watch at Rubiconwatches. Their service is fantastic. I asked if I could have a different watch bracelet ... Within minutes, I got their response that it's no problem. Shipping to... See more
Company replied
Great selection of watches to choose from but I knew I wanted a Seiko, Hubby and I have owned them since we were 21 - 60 years ago. Arrived by Royal Mail promptly and beautifully presented. Didn’t r... See more
Company replied
Company details
- #61 of 130 best companies in Watch shop
Information provided by various external sources
Watches by Seiko Breil Ted Baker Pulsar Ice Watch Kenneth Cole Boccia Lorus, free UK delivery
Contact info
2, Market Place, SK23 0EN, Chapel-en-le-Frith, United Kingdom
- 01298815461
- sales@rubiconwatches.com
- www.rubiconwatches.com
4.8
Excellent
362 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Checked the Rubicon site
Checked the Rubicon site, easily chose the watch I liked, ordered, paid with ease and finished the purchase
27 December 2024
Reply from Rubicon Watches
That's great to read, thank you for taking the time to leave us feedback.
Rubicon
Reply from Rubicon Watches
شكرا على ملاحظاتك
Rubicon
Reply from Rubicon Watches
Perfect, thank you.
Rubicon
Ordered a Lorus Lumibrite ometime…
Ordered a Lorus Lumibrite sometime around October 21st. Still haven't received it as of November 21st. I'm in Augusta USA and somehow the watch got hung up in North Carolina. Contacted FedEx and USPS and Rubicon Watches and no one has been able to help or rectify the situation. Order at your own risk
21 November 2024
Unprompted review
Reply from Rubicon Watches
I am sorry to see you had a problem.
All packages to the US have full tracking.
We were unable to locate any emails relating to this issue.
Rubicon
Wrong Address
I'm in impressed with my the product I'd received, the issue was with the delivery. The package had the wrong address and couldn't be delivered at my address, and so I had to run around to three different royal mail offices to find the package.
25 October 2024
Reply from Rubicon Watches
I am sorry to see there was a problem.
We did send the package to the address you supplied.
It is good to see everything is now resolved.
Rubicon
Watch purchase from Rubicon Watches
Bought a Timex Expedition watch from Rubicon Watches on Ebay. Very happy with my purchase. The watch came in a lovely presentation box, well wrapped and on good time. The price was very competitive. Hoping it serves me as well as the last Timex Expedition watch I owned.
1 October 2024
Unprompted review
Reply from Rubicon Watches
I am sure you will have many years enjoyment from your new watch.
Thanks for the feedback,
Rubicon
30m water resistant ... my derriere
I bought a Radley watch rated at 30m water resistant. 30m resistant actually only means splash proof. How misleading is that? OK they offered to repair my submerged watch but I wouldn't have bought it in the first place if it had been clear as only splash proof.
24 September 2024
Reply from Rubicon Watches
I was sorry to see there was a problem.
There is a full section on our website about water resistance, we also went through this on our emails. It is industry standard to use the same scale.
We did offer to repair your watch free of charge even though it was not cover under warranty but you decided to not take us up on this offer.
Hopefully we can help you again in the future.
Rubicon
Bought 2 watches now and had great…
Bought 2 watches now and had great service . Would definitely recommend Rubicon to everyone.
27 September 2024
Reply from Rubicon Watches
Thanks for your feedback, that's great to see.
Rubicon
Fast delivery.
24 September 2024
A very nice watch at a price no one…
A very nice watch at a price no one else could match, very quick delivery, and very fast response to the questions I asked by email, I have purchased from this Company for quite a few years now and have always had fantastic service, so if you’re looking for a watch, I would certainly recommend them.
27 August 2024
Always the best service from Rubicon
Always the best service from Rubicon. Very very price competitive too. Great.
14 August 2024
Unprompted review
Authentic watch
Authentic watch. Came well packaged and dispatched very quickly..will purchase from them again.
25 July 2024
Great after care
I bought a Timex Gents Intelligent Compass Watch TW2V22300 from Rubicon, as my eyes are not great the dial was too busy for me, so i returned it, the experience was excellent, no dramas whatsoever, they sent a free return label, i returned the watch and the refund was in my account a few days later, i wish all companies were so easy to deal with. Thank you Rubicon.
13 August 2024
Unprompted review
A fantastic watch at a bargain price.
A fantastic watch at a bargain price.
And I ordered it on a Saturday and it arrived on Tuesday morning.
1st class service all around.
29 July 2024
Fast and efficient delivery
Fast and efficient delivery, I would recommend this online shop and use them again.
29 July 2024
Definitely recommend
Customer service was very helpful, the process swift and watch is perfect. Will definitely use them again.
29 December 2023
Perfect items came in good time and…
Perfect items came in good time and very pleased with them. Would use again.
26 June 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.