runrug.com Reviews 15,969

I am over the moon with the hall runner and door mats ordered from Runrug. Delivery was super fast and the rugs are beautiful. Great quality matched by great service, and with a discount too. Would thoroughly recommend this company.

The runner sold as a wedding aisle runner has stains that will not come out & a hole after 1 use! Totally not fit for purpose. A very expensive mistake. Runner cleaned twice as advised by company but still stained - not hard wearing at all.

I was unable to qualify for the SALE FIVE or TAKEFIVE discount so emailed in to runrug. Joe Broomfield responded saying he couldn’t either! Is this deliberate on run rugs behalf ? Advertising discounts that don’t go through ? So Joe applied discounts for me . Great I thought . However I was charged £15 delivery for 3 samples . Runrugs policy on Trustpilot says free shipping worldwide. A previous sample I ordered shipped for free so I don’t understand why I had to pay shipping this time. Very disappointed with the charging structures of runrug which seem to change when discounts are advertised.

This is the second time I have used Runrug and have experience poor delivery of the paid for items. I am currently waiting to hear back from a manager on where my item is from the supplier. There seems to be a lack of knowledge when their suppliers have the goods that are on their website.

Ordered 3 separate runrugs on Monday morning, and they were at my door Wednesday lunchtime. Great job especially living in the North of Scotland. Fitted 2 of them already and I am very impressed with the quality of them.
I'm a joiner and fitted them myself with the help of the guides runrug post on YouTube.
I would highly recommend runrug. 5 stars easily.

Over priced! Not good quality as rug started turning up at the corner after a few weeks. I had previously requested to return 2 smaller items but they didn’t want them back and offered a refund and for me to dispose of the items. I never received the refund. I rang up and informed them that I haven’t received a refund and they assured me that it is being processed. 3 months in and I still never received it!

Top marks for very quick help in sorting a delivery misunderstanding. Great customer service and would recommend Runrug,

I had my runner made to measure size,I was really happy with service ,it was quick and efficient.
I would recommend to anyone all day along!

Excellent comms, delivery on day expected, fantastic quality for half price or other online companies. Very happy

Bought 2 hall runners, great quality and fit perfectly. We would happily use this company again.

Terrible customer service
I ordered a runner rug from them waited over 7 weeks and called them to see what was taking so long for our order. They said sorry it's out of stock. No notice from them for 7 weeks. I asked which ones were in stock and then we agreed on a substitute. Just got it 3 months later. This is not a way to do business. No calls, no texts, no calls, No communication at all. Very unprofessional. Finally got a runner I don't like and it is so thick it is impossible to attach to my stairs as it is not flexible at all.

I bought a long hallway runner, which had been difficult to search for so I was relived to find one. Great product, quickly delivered, very good quality for the price. They offer a huge variety, the online description of the rug is true as is the colour in the photos. Would buy again from them.

Aztec runner (red) Great service from this supplier, good communications, well packaged, rug is nice colour and quality.
Will definitely shop again with them.

Excellent customer service. Fast delivery. The carpet runner is great quality with good value for money. There is plenty of choice on the website with easy navigation. Overall extremely happy.

My stair runner arrived within 2 days nice quality very pleased with it

Ordered a new hallway runner. Dispatched quickly and arrived in 2 days. Superb service and quality.

Recieved an extra long antique brass stair rod with end brackets. This order was much cheaper than elsewhere. Arrived quickly and is spot on . Well done Runrug

I am so happy with the customer experience I had from runrug. Great products in reasonable prices, delivered on time. I had to return the stair rods but that was not a problem at all. Thank you team, excellent customer service.

Not what I expected,
It was a manufactured carpet runner,took ages to remove curl out of runner.
Service was quick though.

Absolutely fantastic company. Great customer service and quick delivery.
I have never given 5 stars for any company but this one I would give a 10 if I could