I never look further than Rupert…
I never look further than Rupert Sanderson for my shoe needs. Beautifully designed, very highest quality, supremely comfortable and charming customer service.
27 March 2025
Unprompted review
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Company details
Written by the company
In 1999 Rupert Sanderson resigned from a twelve-year career in advertising to sign up for a course at the renowned Cordwainers College in East London. It was much more than a decision made on a whim; he was fulfilling a long-held desire to make shoes. Following his studies, he decided to immerse himself in the world of shoemaking and traveled to Italy, where he rode around the country on a motorbike visiting factories, tanneries, and last makers. It was the beginning of an ongoing passion for the country. In 2001 he returned to London and launched his own label. Starting with a collection of just 15 shoes his eponymous brand was founded on the design philosophy ‘less is more’ - a principle which continues to underlie every collection. Focusing on creating the perfect silhouette, he draws inspiration from the sensual curve of the lasts and heels, using the finest leathers and materials, and in an idiosyncratically British twist, each style is named after a daffodil.
Contact info
61 Great Portland Street, W1W 7LL, London, United Kingdom
- +44 7585 708172
- customerservice@rupertsanderson.com
- www.rupertsanderson.com
Rubbish shoes
Rubbish shoes. Look great - not for the long term though. Broke after two wears. Cheaply made. Never again. Misleading brand.
19 February 2025
Unprompted review
Reply from rupertsanderson.com
Hi Vanessa,
We are very sorry that this has been your experience with our shoes. Could you please send some images to our customer service team? you can email them at customerservice@rupertsanderson.com. We will aim to help you as best as possible.
Many thanks,
Rupert Sanderson Team
Customer care responsiveness takes 3-4…
Customer care responsiveness takes 3-4 days and the quality of response very poor. Tried to get some help with poor quality shoes and literally team were useless. So sad.
18 October 2024
Unprompted review
Reply from rupertsanderson.com
Hi there, thank you for letting us know about your experience. We do apologize that our response took longer than we would have liked. We aim to respond to customer queries in a timely manner. We hope we can provide you with a better service in the future. If you there is anything else that we can help with, please do get in touch with us.
Many thanks,
Rupert Sanderson Team
I had a terrible online shopping…
I had a terrible online shopping experience with this supposedly a designer brand. I ordered Aga with a size 39. They sent me a size 36, totally different style. This is a full price item, not a cheap pair of shoes, how could they be so careless?! I mailed the wrong shoes back last week with the return label they provided and up till now I have not gotten my refund. I shop online a lot and have never experienced such a terrible service. Even when I order from Taobao they won’t commit such a rookie mistake!
26 July 2024
Unprompted review
Reply from rupertsanderson.com
Hi Christine, thank you for letting us know your experience. We do apologize for the mistake made by the fulfillment team. This is not a normal occurrence, but it does sometimes happen with a high volume of orders being sent out. We are sorry and we hope that we can provide you with a better service in the future. If you need further assistance, please do not hesitate to get in touch with our customer service team.
Kind Regards,
Rupert Sanderson Team
Excellent service from Joanna on behalf…
Excellent service from Joanna on behalf of this company. I had the good fortune to receive a pair of these fabulous shoes for Christmas but they didn’t fit. Joanna responded extremely quickly to my email requesting a return and then went on to locate and upload a link for me so that I could choose the shoes I’d originally wanted in a different size. All of this was done over the Christmas break. I’ve now ordered replacement shoes. Returning is easy as couriers collect the item from your address! Couldn’t be more satisfied. An exemplar for so many companies who struggle to provide even basic service. Highly recommended!
29 December 2020
Unprompted review
Reply from rupertsanderson.com
Hi there, we're delighted to hear about your positive experience with Joanna and our company! Thank you for your kind words and recommendation.
Ensuring customer satisfaction is our priority, and we're glad Joanna could assist you promptly, even during the busy holiday season.
We appreciate your support and look forward to serving you again in the future!
Best regards,
Anne
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