While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Mobile network operator
  2. Internet Service Provider

Information provided by various external sources

BDUK 4G internet across Norfolk, Suffolk, Kent, Essex, Lincolnshire, wifi hotspots, networks & wireless display solutions.


Contact info

4.2

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been extremely impressed with the…

I’ve been extremely impressed with the outstanding customer service. I recently moved to Norfolk and struggled to get broadband to be able to work from home. My research led me to Rural Broadband and I’m very pleased that it did. Thank you so much for a very rewarding experience from beginning to end.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

I live in the middle of No-where

I recently had my broadband fitted by Rural Broadband, and I couldn’t be happier with the service. The team was incredibly helpful and made the whole process so easy from start to finish especially Michelle, They guided me through every step and really held my hand all the way, which made setting everything up completely stress-free.
For anyone living in a rural or hard-to-reach area, I honestly couldn’t recommend this company enough. They truly go above and beyond to make sure you’re connected and happy with your service. Absolutely brilliant company!

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, friendly service

The team at Rural Broadband have provided us with excellent service for many years. Whenever we had a problem, they responded quickly with a solution, even at weekends. As we are moving home, we are stopping our service, but we wanted to share our positive experience and fully recommend the team to anyone looking for a reliable broadband service where high-speed fibre is not available.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Yet another 5 stars.

I see from the reviews above 5 stars is the only way this company rolls and I'm here to add my 5 stars also.

Couldn't deal with a more courteous efficient company if you tried.

Who ever trains the employees on customer service and how to work with customers should be cloned and sent out to other companies who really don't seem to realise it's us.. the customers who pay their wages.

I've recently changed over to fiber broadband and although contacted by other companies to sign up. I made a point of staying with rural broadband for their customer service alone

Well done .. keep up the good work of keeping customers happy.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Company - would recommend!

Great company to deal with, I had a router and SIM for 5 or 6 years and they worked very well. Excellent customer support. Have reluctantly left them now because we moved house but would definitely recommend.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I was pessimistic I would ever be able to get decent internet out in the sticks, but the team at ruralbroadband were awesome and helped me to install at two separate houses. Can't thank them enough

18 March 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look