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Russell's British Store Reviews 

807
•
TrustScore 5 out of 5

4.8

Supermarket
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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers overwhelmingly had a great experience with this company, consistently describing the exceptionally smooth and reliable overall service. Customers frequently praise the remarkably fast delivery times and the incredible care taken by staff to ensure secure packaging. People deeply appreciate the wide selection of authentic products available, making it wonderfully easy to order and enjoy beloved traditional home comforts from abroad. However, some customers noted frustrating problems with external delivery couriers occasionally misrouting packages or handling delicate shipments poorly. Consumers also pointed out that outer packaging sometimes arrived slightly crushed, leading to minor damage to internal items during transit.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Product

Consumers find product to be positive, highlighting the great selection and reasonable prices available.... See more

Service

Reviewers highlight positive aspects of service, consistently noting brilliant, outstanding, and first-class... See more

Order

Reviewers mention positive feedback about order processes, highlighting clear instructions and fast delivery... See more

Quality

Customers had positive experiences with quality, expressing overall satisfaction with the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Russells on a number of occasions, and have nothing but praise for them. Their packaging is second to none, I have so far received nothing damaged. Delivery time, from order to receiving i... See more

Rated 5 out of 5 stars

The service from Russell's is wonderful , a rapid delivery time from point of order. We've never had any breakages the team pack everything so well. The price point is good compared to other sites, de... See more

Rated 5 out of 5 stars

My order was sent to the wrong address, but the error was dealt with very promptly and I received my parcel very soon after. I am very happy with the service provided by Russell's, and understand th... See more

Rated 5 out of 5 stars

The website is clear and easy to use, with a wide variety of products that are almost impossible to find elsewhere, at reasonable prices. Delivery is fast, within a couple of days, and the packaging... See more

Company details

  1. Supermarket

Written by the company

British supermarket in Torrox Costa importing over 2500 lines.

Contact info

4.8

Excellent

TrustScore 5 out of 5

807 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(807)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great selection and easy experience

Such a great selection, I have lived in Spain for almost 10 years and a lot of British products are hard to find nowadays, I spent so much money in one 'big shop' but everything was fantastic and it all arrived way ahead of schedule. The courier even called me up to say he wasn't far away to check I'd be in. I have a big stash to keep me going but I will be back again!

25 July 2025
Rated 5 out of 5 stars

Wonderful shop

Wonderful shop. Great selection of goods. Securely wrapped and boxed. And best of all, and amazingly quick service. I will be shopping here on a monthly basis. Many thanks.

15 July 2025
Rated 5 out of 5 stars

Great service

Website easy to use. Delivery on time(and very prompt), packaging fit for purpose and notifications were good. Well done, will definitely be using you again 🥰🥰

15 July 2025
Rated 5 out of 5 stars

highly recommended

Order from Russell's on a regular basis, excellent in every aspect, never a problem.Quick and efficient.Would highly recommend.

25 June 2025
Rated 5 out of 5 stars

Prices are reasonable

Prices are reasonable, and the delivery was within 24 hours within the given time limit.
The goods were very well-packed.
Overall very efficient, will order again from them.

18 June 2025

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