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Russell's British Store Reviews 

804
•
TrustScore 5 out of 5

4.8

Supermarket
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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the rapid delivery. Many highlight the exceptional quality of packaging, noting items arrive well-protected and undamaged. People also appreciate the brilliant service, finding the easy ordering process and excellent product selection contribute to a positive overall experience. However, some people mentioned occasional order issues, such as missing or incorrect items, or problems with external delivery services like delays or misdirection, often clarifying these were not the company's fault. Others expressed dissatisfaction with high delivery costs or the inability to order chilled or frozen products.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the speed... See more

Product

Clients share positive opinions on product selection, often highlighting a superb choice and a wide variety... See more

Service

Reviewers consistently express satisfaction with the service, often describing it as brilliant, excellent,... See more

Order

Users describe positive interactions with order, frequently highlighting fast delivery times, with many... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and secure packaging... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Russells on a number of occasions, and have nothing but praise for them. Their packaging is second to none, I have so far received nothing damaged. Delivery time, from order to receiving i... See more

Rated 5 out of 5 stars

The service from Russell's is wonderful , a rapid delivery time from point of order. We've never had any breakages the team pack everything so well. The price point is good compared to other sites, de... See more

Rated 5 out of 5 stars

My order was sent to the wrong address, but the error was dealt with very promptly and I received my parcel very soon after. I am very happy with the service provided by Russell's, and understand th... See more

Rated 5 out of 5 stars

The website is clear and easy to use, with a wide variety of products that are almost impossible to find elsewhere, at reasonable prices. Delivery is fast, within a couple of days, and the packaging... See more

Company details

  1. Supermarket

Written by the company

British supermarket in Torrox Costa importing over 2500 lines.

Contact info

4.8

Excellent

TrustScore 5 out of 5

804 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(804)

248 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Happy camper here

Easy-to-order site, reasonable prices and fast delivery. The only disappointment was the absence of the crumpets I ordered. Reimbursement quickly organised although I would have preferred to have the crumpets! Had I been able to, I would have awarded 4.8 stars.

31 October 2025
Rated 5 out of 5 stars

All good!

Everything arrived before expected in perfect condition and well packed.

8 October 2025
Rated 5 out of 5 stars

Very satisfied

Well packed and delivered to drop point very quickly. Very satisfied with the products that are not available near me in Spain

7 October 2025
Rated 5 out of 5 stars

Excellent

Excellent! My order came the following day, packaged really well. Website is easy to use, product range is great and all super easy

7 October 2025
Rated 5 out of 5 stars

Excellent Service

I ordered Yorkshire Gold, and Earl Grey , both wonderful teas. They were packaged well and arrived safely as promised. Thank you.

4 October 2025
Rated 3 out of 5 stars

Nice English selection but sometimes…

Nice English selection but sometimes tins came in not to good condition despite to be very well wrapped... and They run out of things taking really too long to restock. A pity because in general I think they are doing pretty well.

3 October 2025
Rated 5 out of 5 stars

First time customer

I placed my first order on Saturday, my package arrived Tuesday, everything was well packed. Couldn't fault the delivery or packaging and will definitely use their online ordering again. Brilliant service.

8 October 2025
Unprompted review

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