Saatva Reviews 

So my 3000 dollar mattress about 18 months old developed a saggy concavity which caused my back to ache. Actually expecting a run around, I contacted John at customer service who expressed concern and knowledge of the situation and recognized that their comprehensive warrentee for full replacement was still in effect. No run around...just polite action...the way it should be and a new mattress is on the way. Emphasis on THE WAY IT OUGHTTA BE. Thanks John , nice work.

When I placed the order, I expected delivery in 7 days. Instead, it took about 2 weeks. Delivery service was fine, but it was difficult to contact them.

Great products. Sales persons are very helpful and effective

Michael listened to my question and answered it quickly and knowledgeably. Also, checked on another issue in question and supplied me with up-to-date information within a moment or two. Michael did a great job for me! Thank you, Michael!

Representative was extremely helpful and kind. She answered all my questions thoroughly and I couldn’t be more pleased.

Where to begin? When my husband and I purchased our first Saatva mattress, the service was personal, the product was great quality, call center agents were knowledgeable and empathetic, and delivery was impeccable. Since that first purchase, we have had many interactions with the company through multiple residences. The company I knew and appreciated changed about 3 o4 years ago. Now they have merged with their long-time partner, Bedding Industries of America, who has been their manufacturer all along. However, long before this merger, Saatva has gone the way of most customer-facing businesses -- little to no real customer care, responsiveness or appreciation. Plus they lean way too much on technology.So nothing new there. Also they don't monitor their delivery partners. I am currently awaiting a delivery for a mattress exchange. Thankfully, their 'sleep on it for 12 months and exchange if necessary' policy is still intact. P.S., the 'delivery personnel did not want to reinstall my bed rails even though the previous crew disassembled. They expected me to remove the mattresses they were taking, remove the adjustable foundation (which was not exchangeable) and insert the bed rails. They did not offer to do any of that for an additional charge, which I would have gladly paid. After they called their manager and I got a neighbor to help, they just drove away. Very disappointing to see an excellent company go so far downhill.

Firstly, talking to Connor the Representative. He was amazing; knew how to ask the right questions, walk me through possible problems and finally recommending how to fix my dilemma, making me a very happy Saatva customer. CONNOR WAS MADE EMPLOYEE OF THE MONTH!!

I didn't know I could choose only one characteristic-I was going to choose them all! Jackie was awesome! She is knowledgeable, patient, and directed us to the correct mattress. She also explained why the various mattresses may feel different. The exchange process went smoothly and we are looking forward to receiving our new mattress!

Professional with wonderful customer service!

Sean was professional and personal. Genuinely interested in helping me with the process. Seamless.

not pushy in the slightest-great knowledge & extremely helpful!

They are a great company with care for their customers.

Amanda was knowledgeable, very professional and made some valuable suggestions on how best to protect and use the mattress.

Provided me with personalized options and answered my questions thoroughly

Saatva has been the greatest.They have worked with me many times getting the right mattress for me they care about your sleep recommend this company for your sleep needs

Josh was able to answer my questions and knew where to find verification for each part. He was also very patient and kind, explaining our options now and in the future.

Saatva seems to be a caring company with quality products and service.

We tried the luxury firm and preferred the firm mattress. Our salesman, Brendan made the exchange a breeze. This is our second Saatva mattress and would buy no other. Our first was 14.5 tall and we opted for the 11.5 this time. Great choice great product and support!

I can’t say enough good things about Saatva . The customer service has been outstanding from start to finish. Every person I’ve had the pleasure of speaking with has been pleasant, knowledgeable, professional, and genuinely helpful. They took the time to answer my questions, were attentive to my needs, and made the entire experience easy and enjoyable.

It’s refreshing to deal with a company where every interaction leaves you feeling valued and appreciated. Excellent customer service really makes a difference, and this company truly delivers! I highly recommend them!

Rep was very empathetic with my concern mentioned in titled. Gave me options to return…but this is concerning for an innerspring mattress with separate coil system to control movement when sleep partner moves about.