Saint Andrews Bureau Reviews 65

As a tenant being managed by SAB for 25 years, we would like to thank Kane and all the staff for the excellent service they have provided. Any issues have always been dealt with efficiently and at a time to suit us.

We’ve been with St Andrews for many years and they’ve always gone above and beyond to sort out any issues, though few. They’ve been easy to contact and always been prompt in dealing with any problem we might have had. Kane Astin ( the owner ) has been not just professional and helpful, but also a polite, friendly human being. Thanks Kane for being as good and as nice as you are. Lorraine and Andy.

I am writing to provide a recommendation for SAB, based on my experience working with them for over fourteen years.

Throughout our professional relationship, they have consistently been fair, equitable, and understanding of our needs. The team is attentive and responsive, always addressing our requirements in a timely manner. I have met with Kane Austin regularly during this time and would be happy to recommend him and his team to anyone.

Renting a property can be time consuming and stressful. Abbie Hewson at Saint Andrews Bureau gives me full support on finding, managing and dealing with my tenants and property maintenance. SAB also make sure I am aware of the legal side of property rental which has changed quite a lot recently. I have used SAB for over 3 years now and I am happy with their service.

I have been renting with SAB for 4 years, and it was a truly great experience. Ariuna Richards, our agent, was very responsive and helpful at every step, she would respond within an hour most times. There were no conflicts during our renting period, and any issue we had was solved very quickly. I cannot compare with other agencies, but I do not know how anyone else could top SAB's performance.

I have been a client of SAB for over 20 years as a landlord in Cambridge, and their service has been consistently excellent throughout that time.

As legislation in the rental sector has become increasingly complex, SAB has been invaluable in keeping me fully compliant. Their team is incredibly thorough and proactive, ensuring that nothing slips through the cracks.

What stands out most:

Expert Guidance: They navigate ever-changing regulations with ease, giving me total peace of mind.

Reliability: Rental payments are always timely; in two decades, I have never encountered a single issue.

Communication: Their updates are always clear, concise, and professional.

Outstanding Staff: The team is friendly, approachable, and goes above and beyond to be helpful.

It is rare to find a business that maintains such high standards over such a long period. I cannot recommend SAB highly enough to any landlord looking for a professional and stress-free management service.

As a tenant, I expect a basic level of support and professionalism, but unfortunately this agency has not met that standard. I’ve left feeling frustrated and extremely stressed rather than reassured. I wouldn’t recommend them to anyone looking for a responsive or reliable service. Barely anything was fixed while in tenancy while rent kept increasing. I paid for regular window cleaning and bin cleaning for the entire tenancy and yet they had the audacity to deny this and take my deposit for this.
Upon moving into the property I had asked about maintaining a hedge on the side of the house and was informed it was maintained by the council. Yet when I left, I have been informed another chunk of my deposit will be taken for not trimming the hedge.
When a storm damaged the garden fence, they kept saying they would get the landlord to fix it. Yet when we left, sab told me that I was to be charged to fix the fence as we had broken it! They would waste my time by coming for regular inspections but never dealing with any issues. I could go on and on with how poorly sab have treated us as tenants. I would not recommend this agency to any tenant. Please don’t waste your money and find another letting agency.

I have been a tenant with this agency for over eight years. Every time there was something wrong in the house they were very quick to fix it, I never felt like I needed to chase them to get things repaired which made my life much easier.

Awful as leaseholder im still waiting for repairs after 3 years..

They have now joined with Sabre estate management, 2024? but same awful service.

I have photos and many emails and would post them if possible one window had wood hardener splashed over it!

They tried to fob me off saying they were not responsible, then they havnt the money, for the record ive been paying service charges for 27 years!

The listed building frontage has also fallen into disrepair. Its starting to look like a slum, 3 years of complaints requests and now they have said they have accelerated my complaint to Head Office lol
One of the persons is actually a director! I have little hope.

Ref the windows im very suspicious they are waiting for them to fall out then say its my responsibility to replace.

Some windows have been replaced on other flats, but the company will not supply me with relevant planning permission for a property in a conservation area and a listed building, im really not sure if the plastic replacements are legal under article 4 .

I am left to think why?

The only option left is the ombudsman and any other legal body and of course social media, which I shall use with abundant enthusiasm now. .

I do not recommend this agency. They are very good and quick when it comes to finding a property, but when it comes time to leave the property, they are completely unprofessional. I left a property with them on June 20th, and to this day, a month later, I have not received any response about my deposit. It's completely ridiculous because I've always paid all my fees on time, and now I have to deal with this. Besides the lack of communication and not responding to my emails, find another agency!

we are pleased with the services of SAB in our first property by:
i. Providing prompt response to all our queries
ii. Ensuring our inetrests are protected during the transaction
iii. Securing tenancy in good time
iv. Ensuring that the property is well mainatined in our absence
v. peace of mind to be in good hands

I have been with SAB for almost 10 years and have five properties. The team is a highly professional and responsive team with a personal touch. Whenever there is an issue they always have a solution to resolve.

Conor (my property manager) has been fantastic. Replying quickly and politely and sorting things out quickly and sensibly and with minimal fuss when there are minor issues.

We have been with SAB for nearly 10 years now and have always been extremely impressed with the professional and efficient service we have received.

We moved to SAB for two properties after working with a different agency in the same area. The difference has been an astounding improvement. The focus at SAB is on a top quality end-to-end process. We feel that our needs are properly recognised and are professionally executed to extremely high standards. Claire, Kane and Lauren have helped us so much over the years since we bought the properties in 2013. They and SAB as a team are recommended without reservation.

An excellent team of very hard working and friendly people. They always go the extra mile to complete tasks and keep the landlord informed. I would highly recommend SAB.

We have used SAB for several years and we have found them to be extremely efficient, organised and consistently offer an excellent service. They pay great attention to detail and use high quality tradespeople to complete jobs on time. I would highly recommend the SAB team.

Reliable and professional.

All of the staff at the branch of St Andrews Bureau, (SAB), with whom I deal are very helpful. They are very knowledgeable about current letting legislation and offer advice accordingly.
We can rely on SAB to inform us quickly when our tenants advise of any problems, or when SAB themselves have identified areas that need attention, during their routine inspections. When required, SAB have have access to a number of specialist tradesmen who can respond quickly, at reasonable cost.
The financial side of things is handled very efficiently. Rents are paid over without delay and they take care of all notifications and advice to tenants, keeping things running smoothly and in accordance with current, or upcoming, legislation.
They are friendly and easy to deal with and always very responsive to both routine and urgent matters.

Professional staff, local office and always very helpful. SAB have been my sole point of call for over 15 years.