Sacet Reviews 93

Purchased an engagement ring for my partner Alison from Sacet Birmingham back in November. Jessica talked me through all of the options and was really helpful and patient with my many questions. Happy to say that Alison said yes when I proposed last weekend on holiday to Tromso, Norway. She loved the ring (as did I). I'll be sure to return to Sacet for the wedding rings! Thank you Jessica and the Sacet Birmingham team.

Overall great service from Sacet and a very efficient and smooth process of buying an engagement ring.
My partner had given me some ideas of what she would like in terms of design/diamond/metal/setting etc and I found the Zora ring on the Sacet wesbite to be the perfect ring.
I didn't feel the need to bother with the online consultation or anything, and chose the characteristics of the lab diamond that I wanted and just ordered it direct from the website. Delivery was 2-3 weeks as expected. The value/price was excellent in comparison to lots of other brands, particularly for the traits of the diamond that I ordered. It came subtly packaged so she couldn't tell it was from a jewellers which was perfect as she signed for it!
It looks beautiful and she loves it. Unfortunately, she measured her fingers wrong so the size I ordered for her didn't actually fit (her fault, not Sacet's!) so we had to get it resized. Again a relatively straightforward process, we went to drop it off at one the satellite stores in Leeds. The reception from the staff that served us was not particularly welcoming or friendly but I know that's not a reflection on Sacet as the main jeweller. Resiszing took a few weeks again, (due to the complexity of the ring design essentially meaning it needed to be remade from scratch) but only cost the advertised £50 for this which is fine.
As stated, we're very happy with the service and I would recommend them as a jewellers for engagement rings and we will likely look at them for the wedding bands too.

Sacet have exceeded expectation in every way possible. The slick and efficient process when buying a product is great but from there the experience gets better. Their customer service levels are up there with the best I have experienced, particularly from Madeléne who has looked after me from the initial purchase. Then the product itself is to an exceptional standard and looks better than I imagined.

Personally, I have only good things to say about Sacet and will definitely use them again in the future. I wouldn’t hesitate to recommend them.

I visited Sacet in the Birmingham Jewellery quarter. After visiting several other jewellers, none of them had the dream ring I desperately wanted.

Sacet were immediately so helpful in helping to build my dream ring from start to finish - they made me feel very reassured throughout the whole process from reviewing the CAD designs to the wax mould to then when my actual ring arrived delivered right to my door. I can't thank Sacet enough and special thanks to Jessica who dealt with my enquiry from start to finish for her excellent customer service skills.

I can't speak more highly of Sacet and will definitely be a returning customer in the future!

Beautiful shop, very accommodating staff even when we left and came back 5 mins later to look again.
Jewellery is gorgeous, we bought our wedding rings here and it was reassuring to know it was ethically sourced and environmentally friendly.

Great customer service, extremely helpful and accommodating. Would definitely recommend anyone should buy here.

Great service and very helpful staff. 100% recommend.

I have bought an engagement ring and a wedding ring and the service has been amazing and the quality it amazing, my wife is British and we live in Australia and I thought I would keep the rings British made and am over the moon with them

Thank you for the beautiful rings

Sacet is an ethically focused jeweller with an excellent customer service. The whole process from picking an engagement ring to delivery went really smooth and I was kept upto date at every stage of the process.

I recently bought a stunning engagement ring for my now fiancee and couldn't of had a better experience with Sacet. Thomas in the Liverpool branch was so helpful and patient in helping me design the perfect ring for my budget, and the whole team showed genuine care and excitement. My fiancee is blown away by the ring, as is everyone she shows. Could not recommend more.

Product is very nice. I bought a pendant and I am very happy with it.
It was a birthday present and they managed to deliver it on time even if I ordered it a bit late.
Customer service’s help was great too.
Thank you all Sacet Team!

I loved the whole experience. First speaking to Jessica and designing my necklace and earrings was a great experience, she explained what all of the words meant, showed me different options, helped me design it and actually put the order in for me. Also, the products are absolutely stunning, I love the colour and size, I love the thickness of the chain as it’s not too delicate and I just know these will stay with me forever. I’m very grateful and proud to know that the diamonds are lab grown and materials are recycled. All of my future diamond purchases will definitely be from Sacet.

I bought a triple diamond ring for my wife as a 11th anniversary gift during lockdown the service was excellent and she loves the ring, certainly no disappointments. Everyone comments on how much it sparkles. The ring is high quality and I must say I was nervous of buying such an item online. My concerns were completely unwarranted.

Ordered a lab diamond ring, quick delivery and excellent value. Beautiful piece of jewellery I love it!

The best customer service I have ever experienced! Thank you so much to Madélene, who was so swift in replying to emails and willing to answer all of our questions. Our wedding/engagement rings are beautiful too! Have already recommended to various friends and would definitely buy from here again.

We got our wedding rings with Sacet and mine was too big. The process of sending it back was very smooth and the waived the cost of resizing it. We are very happy with our rings

I am a returning customer and each time I've been delighted by the quality of the craftsmanship and gems. I don't think you will ever beat the value of Sacet, and that's why I'll keep buying from them.

Staff was so accommodating. They were so considerate. We had the ring upgraded despite having them to change the ring size. I was not eligible for the returns policy but they accommodated my request. Will definitely recommend!

I purchased a beautiful engagement ring from Sacet. The customer service was really helpful. We had 2-3 virtual appointments where they helped me choose the right ring for me. The provided the Sacet certificate with the purchase although the IGI certificate was sent after my request (and not received with the collection of the ring). That's the only reason I gave 4 starts. Overall, really helpful and polite with great range of rings, easy to follow website and fast replies.

Great service.
Beautiful ring.
Very pleased.