web site was easy to navigate. Bur I also spoke/chatted with a person who provided me with valuable information as I was making my decision regarding which vault door to purchase. At end of my resea... See more
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I was internet shopping for a large gun safe and luckily stumbled upon Texas Safe and Vault. Better yet, my contact was Konnelly. He took the time to walk me through the best options (through emails... See more
Simon made my experience great! He guided me, advised me, gave me options to my initial inquiry, directed me to Ericka at NationWide Safe Logistics and she was a delight, as well as. She, too, was ver... See more
Great comms in questions about the product at the start. Great advice on moving and information about the product (was pretty quick too for online asking). Great shipping and packaging. Huge heavy... See more
Company details
About Safe & Vault Store.com
Written by the company
SafeandVaultStore.com is the leading online retailer, providing an extensive selection of safes and security solutions tailored to residential and commercial settings, including custom security solutions.
Contact info
101 North University Road, 99206, Spokane Valley, United States
- 800-207-2259
- info@safeandvaultstore.com
- www.safeandvaultstore.com
4.6
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
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Everything went as expected
Everything went as expected, smooth and easy until it came to putting the lag bolts in. The socket that was sent with the kit worked great for the hinge side, however when it came to the dead bolt side the shoulder on the socket was to big to fit in the whole. I then had to take a grinder to the socket to shave the shoulder down to get the depth needed to tighten the lag bolts.
1 May 2025
Quick response time
Quick response time; didn't have the answer immediately available but did offer to make the contact needed to get the answer; friendly
14 May 2025
Unprompted review
Simon provided quick professional…
Simon provided quick professional friendly replies to our questions.
We bought the safe we needed and feel extremely well informed about our purchase. we look forward to the delivery process.
9 May 2025
Unprompted review
Very clear and easy to use website
Very clear and easy to use website. Easy to read dimensions and options on the vault doors. That's lady on the chat was helpful as well.
30 April 2025
Met all expectations.
24 February 2025
Helped answer compatibility question.
The response from the customer service answered my question and relayed information from the manufacturer about my inquiry.
16 April 2025
Unprompted review
Reply from Safe & Vault Store.com
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and truly understand your frustration.
It looks like your chat message came in before our customer service team was online for the day. We always aim to respond promptly during business hours, but it appears your inquiry came through before we opened, which is why there was a delay.
We’d still love to help with your question — feel free to reach back out via chat, phone, or email and we’ll make it a priority to assist you.
Thanks again for bringing this to our attention.
The representative.
The representative.
Guided me through the whole process. Product was delivered on time.It was clean and no damage. Thank you
20 February 2025
Good safe, bad shipping company…
The safe and vault store themselves were great. Happy wit the product. Extremely unhappy with the shipping company/delivery company they used.
20 February 2025
Reply from Safe & Vault Store.com
Thank you for your feedback and for choosing SafeandVaultStore.com. We're glad to hear that you're happy with the product and our service! We’re sorry to hear that your experience with the delivery company did not meet expectations. While we work with third-party carriers for shipping, we understand how important a smooth delivery process is and we’re actively working to improve this part of the experience.
If you haven’t already, please reach out to our customer service team—we’d be happy to follow up with the carrier on your behalf and see how we can make things right. Thanks again for your honest review!
quick answer to my chat question.
quick answer to my chat question.
waiting on order to arrive next week, so standby….
11 April 2025
Unprompted review
Review showed up before product
Company keeps asking me for a review but, my vault door has yet to arrive as of 4-10-25.
19 February 2025
Reply from Safe & Vault Store.com
Thank you for your review. I'm sorry for the delay on your order. It looks like your vault door is scheduled to ship out by the end of next week. It's finished and just needs a few finishing touches and packaging and it will go out the door. We will e-mail you the tracking information as soon as it ships out. Thank you for your business, we appreciate it.
Shipping crate was coming apart!
The shipping crate was probably beyond the control of the Safe and Vault Store, but I have to mention that the condition of the receiving box was in very poor shape! I'm glad the interior components were unscathed due to the extra packing material and the design of the stacking structure for the safe pieces. I did not complain about this since everything was undamaged, but I'll mention it here in this review. The shipment was ahead of schedule and the estimate provided by S&VS was accurate. I may buy another item in the near future, depending on my needs!
6 February 2025
Safe came great condition
Safe came great condition, delivery was on time
Would buy again.
3 February 2025
Great customer service
Working with their customer service was a great experience. They answer my emails very quickly and always has a quality answer.
23 January 2025
she person I talked with took care of…
The person I talked with took care of me very quick and was vert friendly.
Anglia Blevin may not be spelled correctly. But very cute.
17 March 2025
Unprompted review
I love my safe
I love my safe. I love the high-quality product. I've been extremely happy.
25 February 2025
Excellent 2 gun safe!
The safe fit perfect under the back seat of my truck, and was easily secured with the provided locking cable. It works flawlessly, and gave me peace of mind as I traveled across the country with 2 hand guns. Thank you for a great product!
23 February 2025
Amber was very knowledgeable and…
Amber was very knowledgeable and answered my questions in detailed along with an great video that explained how to take the rails?legs off the safe. This was a great customer service experience you are very lucky to have a customer service rep as knowledgeable as her.
13 March 2025
Unprompted review
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