web site was easy to navigate. Bur I also spoke/chatted with a person who provided me with valuable information as I was making my decision regarding which vault door to purchase. At end of my resea... See more
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Review summary
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I was internet shopping for a large gun safe and luckily stumbled upon Texas Safe and Vault. Better yet, my contact was Konnelly. He took the time to walk me through the best options (through emails... See more
Simon made my experience great! He guided me, advised me, gave me options to my initial inquiry, directed me to Ericka at NationWide Safe Logistics and she was a delight, as well as. She, too, was ver... See more
Great comms in questions about the product at the start. Great advice on moving and information about the product (was pretty quick too for online asking). Great shipping and packaging. Huge heavy... See more
Company details
About Safe & Vault Store.com
Written by the company
SafeandVaultStore.com is the leading online retailer, providing an extensive selection of safes and security solutions tailored to residential and commercial settings, including custom security solutions.
Contact info
101 North University Road, 99206, Spokane Valley, United States
- 800-207-2259
- info@safeandvaultstore.com
- www.safeandvaultstore.com
4.6
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
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Rep was awesome
Rep was awesome, he found the piece I needed for my safe. He recapped the call
20 February 2025
Good communication and was very…
Good communication and was very empresses with how well the vault door was crated and protected. For such a heavy item it came flawlessly to us. Installation went well. Very straight forward and nice design!
31 December 2024
Positive thoughts
Everything was easy and a good price. I hope delivery goes as smoothly.
19 February 2025
Well done
Well done! The website was easy to navigate, my orders were processed quickly, and shipping was incredibly fast. Everything arrived exactly as described and in perfect condition. Highly recommend Safe & Vault Store.com for their excellent service and they were actually the authorized retailer for the two products I wanted.
28 December 2024
AMSEC 3020ES Home Security Safe
I ordered the Amsec 3020ES and am pleased with both the safe and the service I received from the sales reps at Safe&Vault. The safe was delivered timely and intact. 5 STAR experience all the way around.
3 February 2025
Great purchase
Great purchase, very knowledgeable and fast assistance. Was so happy made a second purchase and will be back.
14 February 2025
When I purchased the product in mid…
When I purchased the product in mid February, there was no indication on the website that it was backordered until mid May at the earliest. That's a total ripoff. I'm contemplating if I want to cancel the order.
13 February 2025
Reply from Safe & Vault Store.com
We sincerely apologize for the frustration caused by the backorder situation. We understand how disappointing it can be to place an order expecting a certain delivery timeframe, only to find out later that the product is delayed. Transparency is very important to us, and we are continuously working to improve how backorder statuses are displayed on our website to prevent situations like this.
We see that your order has been canceled, and we completely understand your decision. If there's anything we can do to assist you in the future, please don’t hesitate to reach out. We truly appreciate your feedback and hope to have the opportunity to serve you again.
100% Will Recommend
Company is great! They answered all of my questions. They provided great service. My new safe is excellent and is perfect for my needs. One hundred percent recommend the Safe & Vault Store.
26 December 2024
Can’t deliver product until April.
12 February 2025
Reply from Safe & Vault Store.com
Thank you for your review. I'm really sorry we are unable to get your product shipped out until April 2025. Our manufacturer is running behind on getting these from overseas. If anything changes on the lead time or you decide to cancel your order, feel free to reach out to me directly at dschwebs@safeandvaultstore.com. Thank you for your business, we appreciate it.
Thanks,
Dominic Schwebs
SafeandVaultStore.com
Jeff in Customer Service was awesome to…
Jeff in Customer Service was awesome to work with on my purchase! Thanks for a great experience.
11 February 2025
Amazing service
Amazing service. Great products. BEST prices. The owner and the staff go absolve and beyond in every way! Love this place.
11 February 2025
Excellent customer service
The sales rep Amber, was friendly knowledgeable and a pleasure to deal with, I told her we were a nonprofit and funds were tight and she gave me a discount. The safe that we were looking for. I also found on Amazon and it was $500 more. I would definitely recommend this company.
10 February 2025
Old friends 6yrs
Like old friends, 2nd home 2nd safe same sales person, what more could a customer want. It's called good service. Thanks
7 February 2025
High quality products; great prices!
High quality product options at great prices! And easy to use web site.
7 February 2025
Bought this as a gift for my husband
Bought this as a gift for my husband. He is very happy with it. I feel much better having his pistol locked up. Bonus is the clock and cell charger. All in all an amazing product
20 December 2024
Ordering could not have been easier
Ordering could not have been easier. Friendly and competent.
6 February 2025
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