The application webpage was fairly easy to navigate. When further information was required, I received an email stating that the auditor had tried to call. This was not the case. Clarification on th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The pre audit could have done with someone with more experience doing it but she will learn, she asked us for some things that were not applicable to a company of our size. The Audit itself was fine
An important Customer for Opal Contracts (UK) Ltd requires Safe Contractor. The sheer number of accreditations needs by SMSs seems excessive so I was not looking forward to being audited by yet anoth... See more
Rob Corish from Safe Contractor is patient, diligent, helpful, and quick to respond. He has been a great support. Renewing memberships/compliance is new to me, and it's been a minefield. I was guided... See more
Company details
- #16 of 17 best companies in Occupational Safety and Health
Written by the company
Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, contractors and suppliers to become and remain compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
Contact info
Axys House, Heol Crochendy, Parc Nantgarw, CF15 7TW, Cardiff, United Kingdom
- 02920266749
- safecontractor@safecontractor.com
- www.safecontractor.com
4.3
Excellent
499 reviews
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SafeContractor Experience
SafeContractor are really good at what they do.
They support you through to ensure you cover all details.
Really can't complain at the service.
Definately recommend them.
9 March 2026
Ailsa from Safe Work Force has lead us…
Ailsa from Safe Work Force has lead us to reach high professional standard with help and explanation with advice dealingvwith our Office Manager Michelle Daffin and our whole team at TLECC thank you
27 February 2026
Excellent
Great to have someone at the end of the phone if you have any enquiries about the paperwork, highly appreciated
27 February 2026
System online worked well
System online worked well, easy to follow, back office very helpful when trying to upload document when error
Questions and requirements not difficult to process
Good process all round, more than happy
27 February 2026
Too many emails to try and is it REALLY benefiting companies - NO
Too many emails to try and sell services. Not really sure after 23 years in high risk HS&E, regardless of what regulator approves this where the benefit is. I have achieved accerdiation to over 20 companies who all say 'we get nothing from it, just our client says we have to have it'................and most companies stipulating you must have it have their own in house HSE Managers - its a money making paper exercise scheme, and good Health and Safety is about ownership, not paper !
27 February 2026
Reply from SafeContractor
Hi Terry,
Apologies for the time taken to reply to your review. We had some issues accessing the account around the time you left your review.
Thanks for taking the time to share your feedback, given your years of experience in HS&E I genuinely value your perspective.
I'm really sorry to hear that your experience has been impacted by the volume of emails. We’re currently reviewing our communications journey with the aim of reducing unnecessary contact, and your comments have been shared with the relevant teams, particularly around reaching out too early in the process regarding additional services.
We also understand your concerns about accreditation feeling like a “paper exercise.” While we are a commercial business, our goal is to provide genuine value by helping contractors demonstrate their compliance clearly and consistently to clients, as well as giving them a recognised way to showcase their standards to prospective customers. That said, we recognise this value isn’t always felt as strongly as it should be, and we’re actively working to improve that.
As part of this, we’ve recently brought in a Head of Member Benefits to review and enhance what we offer, ensuring that membership delivers more practical, tangible benefits beyond accreditation alone.
Feedback like this is essential in helping us improve both our service and how we support experienced professionals like yourself. Thank you.
Kind regards,
Tom Parry
Customer Care Manager
easy and straight forward
5 March 2026
Great customer service and diligent…
Great customer service and diligent follow-ups with communication about renewals and certification. A very professional organisation.
1 December 2025
From start to finish the process was so…
From start to finish the process was so easy and they communicated at every stage to me. Thank you eveyone!!
5 March 2026
It Took 18 Months mainly due to issues…
It Took 18 Months mainly due to issues over accreditation of different Revenue Streams and some craziness over using documents completed by Bonifide contractors and Sub Contractors
27 February 2026
it is all set up for large companies…
it is all set up for large companies not self employed one man bands
19 February 2026
The team were extremely helpful and…
The team were extremely helpful and always willing to have a chat and explain things to me.
Great team!!
19 February 2026
Avoid at all Costs, Bunch of Scammers
I would give this company zero stars if I could. After deciding not to renew for a second year—especially since I received no work from their links—they pressured me to renew for a small fee. I made it very clear to the agent that no auto‑renewal should be in place.
Despite that, I woke up to find £500 taken from my account without permission.
This is unacceptable. Biggest scam. Avoid at all costs.
23 February 2026
Unprompted review
Reply from SafeContractor
Hi Jillani,
Thank you for taking the time to share your feedback. We’re genuinely sorry to read about your experience and appreciate how frustrating this must have felt.
We want to be clear that we would never take a payment without prior agreement. Renewals are confirmed in advance and supported by written communication, and auto-renewal settings can only be applied where consent has been provided. That said, we take comments like yours extremely seriously and would welcome the opportunity to review exactly what has happened here.
I will escalate this to our retention team to conduct an investigation and review of our call logs, they will determine whether any remedial steps are required.
Please could you contact us directly at safecontractor@safecontractor.com
with your company name and details of the payment in question?
A senior member of the team will personally investigate this matter as a priority and work with you towards a resolution.
We’re sorry again that you’ve had this experience and hope we can resolve this for you quickly.
Tom Parry
Customer Care Manager
Excellent responsive service
The repeated offers of help was much appreciated. SafeContractor were quick to respond to queries, submissions etc. No complaints.
12 February 2026
Support and accreditation in one
We have used Safe Contractor for a few years now, it allows us a one stop shop for contract questionaires.
The auditors are well informed and helpful, supporting the process.
19 February 2026
Initial contact indicated a lack of…
Initial contact indicated a lack of understanding as to what we did and how we then went about doing it.
More recently there appears to be a change in attitude and an acceptance that not all long established standards and practices are incorrect or inadequate for purpose.
12 February 2026
Helpful friendly staff
Helpful friendly staff
audit time slightly long unless you purchase the express option
12 February 2026
Unnecessary business and Data breech
This is an unnecessary business and is over priced. There is no need for this. They also sent me over 200 emails and shared all the email contact names for every contact on their list. This is a data breech on their part. When I informed them of this they just laughed. I won't be doing business with them.
11 February 2026
Unprompted review
Reply from SafeContractor
Hi Ron,
Thank you for taking the time to share your feedback.
I was very concerned to read your comments, particularly regarding the alleged data breach. I take any suggestion of this nature extremely seriously. I have attempted to contact you to obtain further details so that this can be urgently investigated. Sending 200 emails in this way would never be done consciously, and if this has occurred it would only ever be as the result of an error, which I would want to rectify immediately.
I would also like to understand when and how this was previously raised. Our team are trained to handle concerns professionally and sensitively, especially anything relating to data protection. I would not expect any member of staff to dismiss or laugh at a concern of this seriousness, and this will be reviewed thoroughly.
If you're willing to provide further information and engage directly, I will ensure he is put in contact with our Data Protection Officer so this can be formally investigated and addressed.
In relation to your comments about necessity and cost, SafeContractor works with over 40,000 contractors nationwide. Many organisations require or strongly favour SafeContractor approval within their supply chain, and where contractors share mutual clients with us, maintaining accreditation is often viewed very positively within the industry. That said, I understand that every business will assess value differently.
I am keen to resolve the concerns you’ve raised and would welcome direct contact at safecontractor@safecontractor.com or via the Trustpilot additional information facility so this can be investigated properly and a full response provided.
Kind regards,
Tom Parry
Customer Care Manager
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