Safelincs Reviews 

6,687
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and note that the replacement units are very easy to fit into existing brackets without professional help. Shoppers also appreciate the helpful website, clear instructions, and high-quality products that consistently arrive well-packaged and ready to use. However, some customers also noted frustrating issues with third-party delivery services and occasional unexpected delays in receiving their orders. A few people mentioned that parcels were left in insecure outdoor locations or that communication regarding tracking and dispatch was lacking. Others experienced occasional product or stock discrepancies upon opening their packages.

What people talk about most

Product

Consumers find product to be positive, highlighting that the items are very easy to install and fit well into... See more

Delivery service

Customers report overall satisfaction with the delivery service, frequently highlighting extremely fast... See more

Order

People report high satisfaction with the ordering process, highlighting that products are simple to select on... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt, professional, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items perform well and feature... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought fire alarms and a CO alarm. CO alarm (Kiddie brand, 10 year sealed battery and supposed to have 10 year lifespan) started having faults when it reached 3 years old. I thought I would probably... See more

Rated 5 out of 5 stars

Excellent customer service and advice. Replacement units were very easy to fit and great value. No need to call electrician to wire in new base units. Order was processed immediately and delivered v... See more

Rated 5 out of 5 stars

I ordered a Samaritan defib Pad replacement - it arrived within a few weeks! Great service considering so many places couldn’t seem to get them. My defib is now up to date again.

Rated 5 out of 5 stars

We've been in our new build for near 10 years and the alarms are needing replaced. As they are hard-wired into the mains, we didn't want to replace the whole unit, however our units are discontinued.... See more


Company details

  1. Fire protection service
  2. Security equipment

Written by the company

We are the UK’s most progressive and customer-focused fire safety provider offering over 6,000 products and services. We pride ourselves on a total commitment to customer satisfaction and have won several customer service awards. We also operate the UK’s largest online fire safety portal, offering not only best quality products at reasonable prices but also making best use of internet technology to offer our customer free services, such as test reminders, free log books and fire risk assessment tools. We are serious about a greener way of operating and are actively working on minimising our impact on the environment. We use 100% Renewable Electricity and produce most of our energy we use with our 1000sqm Solar PV installation, which generates 146kW of power. With the help of our manufacturers, we have managed to replace much of the plastic packaging materials and create new packaging materials through the recycling and re-manufacturing of our old cardboard packaging.

Fire Safety Solutions

Written by the company

Exclusive Warranties
We offer 5 year warranties on all our essential fire safety products as standard.
Best Price Guarantee
We will not be beaten on price and if you find the same product cheaper on another UK website we will match it.
Certified Professionalism
We have achieved numerous professional certifications including ISO9001, BAFE and CHAS.
Free Replacement After Fire Guarantee
Should you be the victim of a fire, we will replace or repair all affected fire safety equipment you purchased from us.
Corporate Memberships
Proud to work with leading industrial bodies such as the Fire Industry Association and the British Fire Consortium.
Manufacturers' Partner Of Choice
We have developed partnerships with leading fire safety manufacturers including Sprue, FirstAlert, Fireco, Geofire, Phoenix, Nest, Orbik, Jewel, DeRaat, Evac+Chair and Britannia Fire. We operate successful dedicated online platforms for our partners. We also provide the Chief Fire Officers Association's 'Blue Watch' online sales portal.

Free Shipping On Safes, Dorgards And A Range Of Other Products

Any order containing one of the above products is shipped for free.

A range of our products including Dorgard Fire Door Retainers, Agrippa Fire Door Holders, Fire Safes, Security Safes, Evacuation Chairs, Defibrillators and other equipment are shipped for free. Any order containing one of the described products is shipped entirely for free.

Contact info

Promotion box for Safelincs

Save Over 50% on Your Extinguisher Costs

Consider Safelincs P50 Service-Free Extinguishers for your business

4.7

Excellent

TrustScore 4.5 out of 5

7k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(6,687)

218 reviews in the last 12 months

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Rated 5 out of 5 stars

Inherited a wired fire alarm system on…

Inherited a wired fire alarm system on house purchase years ago and the back-up batteries have gradually needed replacing. Happened to look at the base plate and discovered that they were now 13 years old and should have been replaced after 10 years. Didn't fancy rewiring the house or having to fit a new type of alarm, then have to repaint the ceiling, but discovered these from Safelincs. A replacement that looks a little different, but fits the base plate and connectors perfectly. Three bought and fitted in about 15 minutes with no drilling or wiring needed. Brilliant!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Smoke Alarm replacement.....

The smoke alarm needed was easily identified on the website and the alarms were delivered promptly as ordered. A wealth of knowledge and backup information is on the Safelincs website including reminder facilities which gives confidence going forward. A much needed exercise completed far more simply than expected.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Ease of order and good information

Website easy to use and explained compatibility of the smoke detector I wanted to replace an old one. Delivery as stated. Came with backup battery which I wasn’t expecting so even better.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Extremely fast delivery. Best price I could find anywhere.
Used the online chat prior to ordering, this was very helpful and informative,

5 February 2026
Unprompted review
Rated 3 out of 5 stars

Watch out for product warranty issues

Quick dispatch of smoke/heat alarms. Noted heat alarm is 3years old since manufacture, smoke alarms were 2025. Although warranty starts from installing the heat alarm, battery isn't covered by the warranty unlike the smoke alarms which are covered for 5 years. Low Rating to reflect product issues.

6 February 2026
Unprompted review
Rated 4 out of 5 stars

Great product and fast shipping but…

Great product and fast shipping but they use Evri which delivered it to a random house in my close instead of to mine.

Edit. I bought a CO monitor to replace mine that had expired. The website was helpful and easy to order from, informative which is helpful as I don't know anything about CO monitors I just bought the same brand and type as I had before.

However. My comment about shipping stands. Evri is notorious for poor delivery and companies that continue to use it need to know. I won't need another CO monitor until 2036 so I hope this is resolved by then.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Clear website. Quick delivery.

Safelincs has a good range and the website explains things well. I went for the P50 Water Mist, which seemed sensible for a domestic property. Also a fire blanket for the kitchen. The site said the P50 was on back order and would take a few weeks to deliver, but everything actually came in 2 days, which was a pleasant surprise.

4 January 2026
Unprompted review
Rated 4 out of 5 stars

Successful purchases

This is the second time I've bought from Safelincs. the first time, I used the Chat function and got good advice. This time, I knew what I wanted. Choice was reasonable (though one model I was interested in and would have bought there - I got it eventually from amazon.co.uk - wasn't listed on the site). Delivery was quick. Prices are competitive.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, efficient and competitive prices. The order I placed was well packaged and delivered promptly.

19 January 2026
Unprompted review

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