Safelincs Reviews 

6,688
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and note that the replacement units are very easy to fit into existing brackets without professional help. Shoppers also appreciate the helpful website, clear instructions, and high-quality products that consistently arrive well-packaged and ready to use. However, some customers also noted frustrating issues with third-party delivery services and occasional unexpected delays in receiving their orders. A few people mentioned that parcels were left in insecure outdoor locations or that communication regarding tracking and dispatch was lacking. Others experienced occasional product or stock discrepancies upon opening their packages.

What people talk about most

Product

Consumers find product to be positive, highlighting that the items are very easy to install and fit well into... See more

Delivery service

Customers report overall satisfaction with the delivery service, frequently highlighting extremely fast... See more

Order

People report high satisfaction with the ordering process, highlighting that products are simple to select on... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt, professional, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items perform well and feature... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought fire alarms and a CO alarm. CO alarm (Kiddie brand, 10 year sealed battery and supposed to have 10 year lifespan) started having faults when it reached 3 years old. I thought I would probably... See more

Rated 5 out of 5 stars

Excellent customer service and advice. Replacement units were very easy to fit and great value. No need to call electrician to wire in new base units. Order was processed immediately and delivered v... See more

Rated 5 out of 5 stars

I ordered a Samaritan defib Pad replacement - it arrived within a few weeks! Great service considering so many places couldn’t seem to get them. My defib is now up to date again.

Rated 5 out of 5 stars

We've been in our new build for near 10 years and the alarms are needing replaced. As they are hard-wired into the mains, we didn't want to replace the whole unit, however our units are discontinued.... See more


Company details

  1. Fire protection service
  2. Security equipment

Written by the company

We are the UK’s most progressive and customer-focused fire safety provider offering over 6,000 products and services. We pride ourselves on a total commitment to customer satisfaction and have won several customer service awards. We also operate the UK’s largest online fire safety portal, offering not only best quality products at reasonable prices but also making best use of internet technology to offer our customer free services, such as test reminders, free log books and fire risk assessment tools. We are serious about a greener way of operating and are actively working on minimising our impact on the environment. We use 100% Renewable Electricity and produce most of our energy we use with our 1000sqm Solar PV installation, which generates 146kW of power. With the help of our manufacturers, we have managed to replace much of the plastic packaging materials and create new packaging materials through the recycling and re-manufacturing of our old cardboard packaging.

Fire Safety Solutions

Written by the company

Exclusive Warranties
We offer 5 year warranties on all our essential fire safety products as standard.
Best Price Guarantee
We will not be beaten on price and if you find the same product cheaper on another UK website we will match it.
Certified Professionalism
We have achieved numerous professional certifications including ISO9001, BAFE and CHAS.
Free Replacement After Fire Guarantee
Should you be the victim of a fire, we will replace or repair all affected fire safety equipment you purchased from us.
Corporate Memberships
Proud to work with leading industrial bodies such as the Fire Industry Association and the British Fire Consortium.
Manufacturers' Partner Of Choice
We have developed partnerships with leading fire safety manufacturers including Sprue, FirstAlert, Fireco, Geofire, Phoenix, Nest, Orbik, Jewel, DeRaat, Evac+Chair and Britannia Fire. We operate successful dedicated online platforms for our partners. We also provide the Chief Fire Officers Association's 'Blue Watch' online sales portal.

Free Shipping On Safes, Dorgards And A Range Of Other Products

Any order containing one of the above products is shipped for free.

A range of our products including Dorgard Fire Door Retainers, Agrippa Fire Door Holders, Fire Safes, Security Safes, Evacuation Chairs, Defibrillators and other equipment are shipped for free. Any order containing one of the described products is shipped entirely for free.

Contact info

Promotion box for Safelincs

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Consider Safelincs P50 Service-Free Extinguishers for your business

4.7

Excellent

TrustScore 4.5 out of 5

7k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(6,688)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased a Heat Alarm as a direct…

Purchased a Heat Alarm as a direct replacement for one i already had, received it very quickly. Questioned myself after i bought the right one so rang them to check it would do the job, person on the phone assured me it was a direct replacement very helpful went round to the property and it fitted fitted like a glove2 seconds it was replaced good for another 10 years , job done, tenant happy.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Smoke alarm

Found a good smoke alarm on google. On Safelincs website a good price & quick delivery.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Product and Service

My mains wired smoke alarm decided to give up in the early hours of Christmas morning: bleeping every 30 secs and not the battery. Any way it should have been replaced by now. Unfortunately, the model was 10 years old and no longer manufactured, A search of the internet threw up Safelincs who had a compatible one. It was dispatched on the first working day after Christmas. It was simple to set up and attach to the existing power connector. Good price too.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

be careful what you are buying - misleading website

I was looking for a replacement for a smoke alarm that has been discontinued. When I searched the website suggested an 'alternative product' under this was a lengthy description of how this prodect was compatable with my existing baseplates so I went ahead an ordered 2. When they arrive, they are not compatable and looking again, the 'alternative product' they suggested was just an advert for a different alarm. It wasn't actually linked to the product description which is very misleading. I asked to return the items and have been told that I have to pay the return postage - even though these were the products that safelincs suggested as an alternative. So my advice - be very careful what you click on as they suggest unrelated products.

22 December 2025
Unprompted review
Safelincs logo

Reply from Safelincs

Good afternoon,

Thank you for leaving a review for one our products.

I understand you have been in contact with our returns department and customer care team, and you have been offered a free return for the unwanted product.

I can see on our listing that it does state that the item in question is discontinued, though an alternative product is available, however I appreciate that the layout of this is confusing and we are looking in to having this rearranged.

We take all of our customers feedback very seriously, both good and bad, and are a very customer focused company that want to resolve any issues that may arise.

Thank you again for your review and please feel free to reach out if there is anything else we can do.

Laura
Customer care manager

Rated 5 out of 5 stars

Watched the video on how to replace my…

Watched the video on how to replace my faulty smoke alarm (chirping even after battery was replaced). The replacement alarm was a good price and it arrived soon after ordering. Replacement was very easy, and I am very pleased. All working now!

21 December 2025
Unprompted review
Rated 1 out of 5 stars

You used Evri - What do you expect?

Haven’t received the item. They elected Evri who allegedly attempted 3 deliveries. I’ve emailed Evri & Safelincs and have heard from neither. I’ll be raising a claim under small claims court

13 December 2025
Unprompted review
Safelincs logo

Reply from Safelincs

Thank you for taking the time to leave a review.

I have checked the details of your order and can see that the order has left our warehouse, however, the parcel is with the courier whose tracking states that your parcel is ‘undeliverable’, stating there was a major event, and unable to deliver. Safelincs are not made aware of issues with the delivery, unless customers contact us directly .

We sincerely apologise on behalf of the courier for the delay. We take customer service seriously and are always disappointed to hear when a customer has been let down by a 3rd party service working on behalf of Safelincs.

We have contacted you to discuss this matter. We have arranged a replacement order to be sent using an alternative courier, as well as a refund, as way of an apology for the inconvenience this has caused.

If you do need to contact Safelincs regarding this matter, we advise to call us in the first instance.
0800 612 6537.

Our opening hours are 8am -6pm Monday to Friday. Our offices will close Christmas eve at 12pm.

During the Christmas period we will be open:

29th , 30th December 8:30am -5:00pm
31st December 8am- 12pm

We will reopen 5th January.


Kind regards
Mel


Fire Door/Customer Service Manager

Rated 5 out of 5 stars

Excellent service

Excellent service
Ordered on Monday and arrived by Wednesday.
Easy fitting instructions, so all installed by the evening

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Customer service.

The parcel went missing but customer services or the real person that answered the phone could not have been more helpful. She sorted the problem out swiftly and effectively.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Clear and swift communication

Clear and swift communication. Product delivered on time and exactly as described on website, so could use the fixing plate of outdated smoke alarm with the new one. Great service.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

10/10 no notes

I wanted a smoke alarm identical to our existing one so I could use the same mounting bracket, as I am disabled and would not currently be able to install a new one. I was happy to find to find the same model despite the 10 year gap since we purchased the original! I was a little unsure of Safelincs as I had not heard of them before and my instinct was to buy from a mega corporation instead, but I decided not to and I am really happy with my decision. The order process was simple on the safelincs website and there were some nice little offers available if I were to purchase additional items. I got an invoice by email instantly and the item was delivered by courier the next day, despite selecting the free delivery option and expecting it 5 or so days later. I am confident I have received a genuine product and am very happy with the low price. I have attached the alarm and all seems to be working perfectly. I would like to thank the company and staff for an exceptional service, it means a lot that the safety of my home has been upheld without too much effort or cost. I will certainly return as a customer when I need to and recommend to others

11 December 2025
Unprompted review
Rated 3 out of 5 stars

The servcie recived from Safelincs was good, Evri very bad.…

The servcie recived from Safelincs was good. The service received from Evri was extremlly poor. The package which cost over £100 was left on the next street, in a bush in someones garden. The Evri delivery person even sent this picture as proof of delivery dispite me stating thet we are a 24 hour busness and to ring the door bell.
In my opinion STOP USING EVRI.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

CO detector

The CO detector I ordered was despatched and received promptly and was ready to go out of the box. It was as displayed on the website and, if its predecessor is anything to go by, will last its advertised 10 years. A good price and a worthwhile purchase.

12 December 2025
Unprompted review

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