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SageSure Reviews 

373
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and adjusters for their helpfulness, knowledge, and professional guidance throughout the claim process. The claim handling process is frequently described as easy, smooth, and efficient, with many appreciating the clear explanations and support provided. Reviewers often highlight the quick response times and fast turnaround for claims, leading to satisfaction with the overall service. However, some customers also noted difficulties with the claim process, including denials for specific damages, disputes over causes, and prolonged settlement times. A few other people also mentioned experiencing a lack of communication or feeling they received a runaround during their claim.

What people talk about most

Claim

Customers consistently note ambiguous experiences with claim processes, with many reporting significant... See more

Staff

Customers had positive experiences with staff, with many reviewers praising the helpfulness and efficiency of... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the responsiveness... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers appreciating the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The intake of my claim was easy and prompt. She took all the information and told me the timeframe for the agent to contact me. The agent contacted me within her predicted timeframe. The agent, Mr.... See more

Company replied

Rated 5 out of 5 stars

This experience couldn't have gone better! I was kept informed as the process continued. Mr. Joseph Sketic kept me and the roofing contractor well informed. Initial payment was prompt. I have not... See more

Company replied

Rated 5 out of 5 stars

As I was facing the disaster of the water damage to my basement room, I felt overwhelmed and wondered how I would be able to repair the damage and once again get the house in order. Thanks to Sage Sur... See more

Company replied

Rated 5 out of 5 stars

Unfortunately in Louisiana, insurance companies have a horrible reputation. Premiums consistently increase and if you have a claim, they make it difficult or impossible to recoup your damages. In my... See more

Company replied


Company details

  1. Home Insurance Agency
  2. Commercial Insurance Company
  3. Insurance agency
  4. Insurance company

Written by the company

SageSure is one of the largest managing general underwriters focused on catastrophe-exposed markets in the US. Recognized by Insurance Insider US Honors as the 2023 Property Catastrophe Underwriting Team of the Year, SageSure manages more than $1.8 billion of inforce premium and protects more than 600,000 policyholders in 14 states. Since its founding in 2009, SageSure has a track record of delivering reliable insurance products, exceptional customer experiences, and strong underwriting results, despite market shifts and hurricanes, wildfires, or hail. SageSure provides more than 50 competitively priced home, flood, and commercial insurance products on behalf of its highly rated carrier partners. With more than 700 employees across the US, SageSure’s passionate team is committed to bringing innovative solutions where they’re needed most.


Contact info

4.2

Great

TrustScore 4 out of 5

373 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(373)

147 reviews in the last 12 months

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Rated 5 out of 5 stars

I loved working with Sage Sure

I loved working with Sage Sure! They responded quickly and I was satisfied with the way the issues with my home were addressed. The whole process was headache free!

28 July 2025
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 5 out of 5 stars

Great customer service

Our experience was excellent. The process was smooth and efficient, and the team was incredibly knowledgeable about everything we needed. We had water damage, and our agent, Jose, was outstanding,he guided us every step of the way. I would absolutely recommend this insurance company to my friends and family.

31 July 2025
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 5 out of 5 stars

Responsive, timely and couteous

Both the inside and in the field adjusters were excellent to work with. Both were very responsive, timely and courteous

31 July 2025
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 5 out of 5 stars

Top notch service

Excellent customer service and great communication throughout the entire process. Excellent experience in difficult times.

7 August 2025
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 5 out of 5 stars

claim process

I felt that the adjuster was a great partner during the claim process including timely approvals and payments issuance

6 August 2025
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 5 out of 5 stars

Our townhouse was struck by lightening…

Our townhouse was struck by lightening on July 10th. We notified SageSure on July 11, 2025 of our damages and sent invoices to them totally over $10, 400. We have a $1,000 deductible. On July 23rd we received a check for $9,400. In less than 2 weeks we received this check for damages. We are completely satisfied with this fast turnaround and little hassle on our part.
On July 26th, we discovered a TV in an upstairs bedroom had also been hit by lightening and was no longer in working order. On July28th we notified SageSure of this. We replaced the TV for $397 and were informed on July 30th that we would receive a check for new TV for $397.
We are extremely pleased with the quick response SageSure gave us with no hassle from them. We would highly recommend them for house insuance coverage.

10 July 2025
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 5 out of 5 stars

Excellent adjustor!

Our adjustor did a great job explaining the process in terms that I could understand. He made it was easy as possible to go through each step.

31 July 2025
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 5 out of 5 stars

Easy to use.

Easy to use.

30 July 2025
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 5 out of 5 stars

Great service

Great service. Prompt. Professional. Could not have asked for a better outcome and the way it was handles. Transparent. Courteous. Well done.

22 July 2025
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 5 out of 5 stars

Jazmyn was helpful, responsive, informative, and fair.

Jazmyn and the rest of the SageSure team were a pleasure to work with. She especially was helpful, responsive, informative, and fair.

22 July 2025
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 5 out of 5 stars

Erica Lewis was knowledgeable

Erica Lewis was knowledgeable, professional and responsive. She made the whole process easy for us.

29 July 2025
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 5 out of 5 stars

Water Damage Client

My experience was efficient and thorough!! The communication process with my adjuster was easy and seamless. My needs were met through and through!!

17 July 2025
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 5 out of 5 stars

My experience was great thanks to my…

My experience was great thanks to my adjuster Andrea Silva! She made the claims process quick and easy. I greatly appreciate her and highly recommend Sage Sure!

18 July 2025
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 5 out of 5 stars

After I filed the claim

After I filed the claim, an adjuster was assigned. Soon the adjuster called and assigned a appraisal to came by to inspect the property. Two days later an appraiser came by, inspected. Wasn't long the adjuster called and informed and explained to me what I was going to expect in the claim and the payment was issued. That was fast and efficient. Great company recommended to anyone looking for a home insurance .

17 July 2025
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 5 out of 5 stars

The Rep was a good listener and…

The Rep was a good listener and understood my problem.

17 July 2025
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 5 out of 5 stars

had a great experience with Mrs

had a great experience with Mrs. Sandra Smith on her service .... will good communication on my claim ..

8 July 2025
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 5 out of 5 stars

Excellent customer service from the…

Excellent customer service from the beginning to the end. I reported my loss March 7, 2025, and my claim was resolved April 16, 2025. My claims adjuster responded quickly to any questions I had about the process. My roof was replaced and solar panels have been reattached. My neighbors and I reported our claims on the same day. They are still having issues State Farm. Sage Sure will always be my first choice for Insurance.

3 July 2025
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 5 out of 5 stars

After leaving feedback, I received a call

I started a chat today with a rep to find out the status of a refund check.
I left feedback regarding the bad experience on that chat.
However in less than 30 mins I was beyond impressed to receive a phone call regarding the feedback I left.
Debra wanted to address my issue and was very pleasant to hear what I had to say and also resolve the issue with the refund check.
I often leave feedback good or bad but I had never received a phone call after leaving feedback to address the situation. I was very impressed. I wish all companies did this. It demonstrates how much the company cares and it's willingness to work on issues like this to make a difference. That is very much appreciated.
Thank you Debra for going above and beyond. You provided excellent customer service. A+++++
Thank you Sagesure!!!

9 July 2025
Unprompted review
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Reply from SageSure

Thank you for taking the time to share your experience with us. We are happy to hear that you've had a good experience with SageSure and look forward to supporting you in the future!

Rated 1 out of 5 stars

My homeowners insurance has been abnormally expensive!

My homeowners insurance has been increasing every year but this year it went from $14,000 a year to 33,800! And they just did autopay for $7000 the first month then $3000 for the next 9 months! How is this legal???
I would not reccomend this company.

30 June 2025
Unprompted review
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Reply from SageSure

AP, thank you for sharing your feedback. We understand price is a significant consideration when choosing a policy, which is why we work hard to stay competitive with the market while also pricing each risk accurately. Many states with high exposure to natural disasters have seen premium increases in recent years because catastrophe activity has also increased. Actuarially supported rates are necessary to ensure we can continue to provide reliable insurance options in challenging markets. You can reach our Customer Care team at (800) 481-0661 or service@sagesure.com at any time for more support.

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