Sahara BBQs Reviews 253

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including barbecues and heaters, often highlighting their sturdy build and excellent performance. Many people also commend the efficient and prompt delivery service, with items frequently arriving quickly and well-packaged. The customer service is also highly regarded, with reviewers appreciating the helpful and responsive staff. However, some customers experienced issues with incorrect products being sent initially or slight damage to parts upon arrival. A few people also reported longer than expected delivery times or a lack of communication regarding delivery updates, leading to inconvenience.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the sturdiness... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the prompt and quick... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are impressed with the exceptional quality... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and professional... See more

Order

Clients share positive opinions on order. Many customers found the ordering process straightforward and easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product made even better with excellent customer service. Bought Sahara Patio heater 4 years ago and it recently stopped working. Replacement parts were very fairly priced, but after care and su... See more

Company replied

Rated 5 out of 5 stars

We have the S350 and it cooks as good as it looks, we usually squeeze on enough for a family gathering (10-12) the warming rack is really handy, as are the side trays. I damaged my side trays an... See more

Company replied

Rated 5 out of 5 stars

Hi, I had been trying to find some wheels for my calor provance gas heater, I tried a couple of suppliers of castor wheels but no luck until one of them give me the email of the UI Group in Irelan... See more

Company replied

Rated 5 out of 5 stars

My partner ordered us the X450 barbecue along with some accessories. Delivery was something like 7-10 days but it came the same week. Packaged really well and looks the part. A few extras were thrown... See more

Company replied


Company details

  1. Manufacturer

Written by the company

Sahara BBQs are the leading BBQ manufacturers in Ireland, England, Europe, and USA. We are leading the way as wholesale BBQ suppliers providing innovative and quality BBQ products. Discover just how versatile barbecue cooking can be with our delicious and super easy recipes. We offer a wide range of BBQ products including patio heaters, portable BBQs, gas BBQs, portable gas fires, 2 burner plus, 3 burner oak BBQ, and so much more. Are you seeking a handy portable BBQ for on the go, well look no further than our BBQs for cooking on the move. Contact us with any questions that you may have.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

253 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great After Sales Service

My old mild steel vaporising bars had become rusty. Luckily Universal Innovations supply pretty much ass the spares you will need to have your BBQ looking like new and they supplied me with new stainless bars. Delivery took 4 days and I am ready to go again. Great service from a great company.

29 April 2024
Rated 5 out of 5 stars

Looked for grills for Sahara x350

Looked for grills for Sahara x350. They were out of stock.Informed by email that I would automatically be emailed when they were available. Notified 4 days later and completed the purchase by phone.Delivered two days later.Great service.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Looks great and good quality

We love our new BBQ. It was relatively easy to put together and feels solid. Being able to see the food cook through the glass is a bit different and looks pretty cool! Really good value for the money. Purchased ours in a sale!

30 April 2024
Rated 5 out of 5 stars

Ordered 2 different items

Ordered 2 different items. Both arrived in two days which was excellent. One part had some items missing. On reporting this the missing part again arrived within 48 hrs. Wry good service and thank you. Missing part supplied without any consultation, just a email. Thank you.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service with good…

Fantastic service with good communication, order dispatched on time and safely delivered, great product and easy to assemble with instructions included, took me around 1hour, another pair of hands would be helpful.
I would certainly recommend Sahara if your looking for a new gas bbq.

4 May 2024
Rated 4 out of 5 stars

Not bad, not great..

Not bad. Not great.

So, BBQ 3 burner bought last year, this is decent, not overly simple to put together but sturdy enough. I’d say it doesn’t quite crank to a level of heat I’d like, and is lacking that oomph to really do a high heat. Cooking parts all well made and solid. Pricing point is on reflection quite high, but they are all in the same ball park to be fair.

Separately bought griddle insert, would argue it’s a touch smaller than the circumference opening, not annoying enough to worry about. Again well made, and sears well enough.

Sahara is a relatively unknown brand, near enough justifies its asking price, has the standard features and a few ideas like drink holder front flap.. could just do with that extra oomph for searing..

3 May 2023
Rated 4 out of 5 stars

Great quality covers...

Great quality covers. However a little frustrating that both covers are exactly the same, 1 should be fitted to the size of the side table but would actually fit another bbq. With the price paid I was hoping for covers that fit my specific bbq.

3 May 2024
Rated 1 out of 5 stars

Sent the Wrong BBQ!

Sent the Wrong BBQ!

29 April 2024
Sahara BBQs logo

Reply from Sahara BBQs

Hi, we are sorry for this mistake, one of our customer case team will be in touch to sort this out

Rated 5 out of 5 stars

Bought the x 450 bbq and a number of…

Bought the x 450 bbq and a number of items such as stone plate, Sahara smoker box , fish basket, grill brushes etc . Very happy with quality of all items, the bbq is very good quality and cooks very well. I got what I paid for and delighted I spent the extra few quid to get a top class bbq. It looks well, easy to use and cooks a variety of foods . Glad I chose the Sahara over the other bbqs I researched.

29 April 2024
Unprompted review
Rated 4 out of 5 stars

Delivery Info.

Hi, Sahara Customer Support was great when contacting directly. Package delivery was scheduled to take 5-7 working days. Delivery was attempted 2 days after order completion message which would normally be appreciated. Unfortunately, with no warning, courier details or delivery tracking this didn't suit on this occasion. Managed to rearrange with courier for a couple of days later on second attempt. Maybe bit more communication between supplier, courier and customer would help. Thanks.

23 April 2024

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