Sailingfast Reviews 

808
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt, friendly, and reliable service, often highlighting excellent communication and helpful staff. Many commend the speedy and efficient delivery, with orders frequently arriving quickly, often next day or within a few days, and well-packaged. People appreciate the competitive pricing and the ease of the online ordering process, finding the website clear and straightforward. Products are generally well-regarded, often described as exactly what was needed and of high quality, contributing to overall high satisfaction. Reviewers frequently plan to use the company again due to the consistently smooth and reliable experience.

What people talk about most

Service

Consumers find service to be positive, consistently praising its quickness, efficiency, and professionalism.... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Product

People report positive experiences with product, often finding exactly what they need and being very happy... See more

Order

Customers consistently note positive experiences with order, praising the super fast execution and quick... See more

Price

Reviewers mention positive feedback about price, consistently finding products to be competitively priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt delivery every time! Placed an order on Sunday, and it was in my hands by Tuesday, even with 2nd class shipping. The part was offered at the most competitive price, and their communication was... See more

Rated 5 out of 5 stars

I fly my burgee next to my ‘squirrel’ weather vane over the roof of my garage here in Sheffield. They have a short life as our crows, magpies and jackdaws frequently use them to perch on or peck at!... See more

Company replied

Rated 5 out of 5 stars

Super fast execution of the order. It's just too bad that it was held up by the customs for a couple of days. Very sorry for Sailingfast that Brexit happened, they would be number 1 for spare parts... See more

Rated 5 out of 5 stars

Every thing was fine, great numbering etc on my new sail Thank you very much to sailing fast for effective and fast delivery and great communication with me throughout the process.

Company replied


Company details

  1. #5 of 14 best companies in Sailing shop
  2. #3 of 6 best companies in Boat accessories supplier
  3. #1 of 2 best companies in Boat cover supplier
  4. #3 of 13 best companies in Marine Supply Shop

Information provided by various external sources

Sailingfast is dedicated to supplying your dinghy spares. We want to make it easy for you to get the best equipment on the market as quickly as possible so you can concentrate on sailing fast!


Contact info

4.9

Excellent

TrustScore 5 out of 5

808 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(808)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dear Sir/Madam

Dear Sir/Madam

Ik ordered two Topper self bailers on July 4th and have not received anything yet.
When I click the link it says the package is in transit. This was on the 6th of July. (see screenshot)
Can you help me?

Kind Regards

Nicolay Sverlow

4 July 2023
Sailingfast logo

Reply from Sailingfast

Hi Nicolay - I am sorry to hear that you haven't received these yet, this was news to me.
I cannot see screenshots here, perhaps you could send to the office info@sailingfast.co.uk but you seem happy to have this conversation publicly, so I will reply in kind.
Your order was shipped and collected on the 4th July, the day it was ordered which seems like pretty quick and efficient service to me. It left the UK on 6th July heading for Belgium, also pretty quick and efficient.
It has now been passed to your local postal service who have been sitting on it for 3 working days. I have requested the updated tracking number for your local postal service and I will share this information as soon as I have it.
Emma
(Director)

Rated 5 out of 5 stars

Really fast efficient service

Really fast, efficient service as always. Particularly as I wanted to get back on the water quickly after some boat damage.

3 July 2023
Sailingfast logo

Reply from Sailingfast

Thanks Rob, great to see you at the Nationals. Happy WASZPing.

Rated 5 out of 5 stars

Great service

Using for a few years always great service and shipping.

2 July 2023
Sailingfast logo

Reply from Sailingfast

Hi Michael, thanks for the review, much appreciated. Hope you are keeping well.

Rated 5 out of 5 stars

Great service

Great service - quick shipping.

26 June 2023
Sailingfast logo

Reply from Sailingfast

Thanks Bjarni, glad we could help you and your friends out. Hope the repairs are going well.

Rated 5 out of 5 stars

Fast

Fast, polite efficient service with a smile!

27 June 2023
Sailingfast logo

Reply from Sailingfast

Nick, always a pleasure to see you at the Nationals. Happy WASZPing.

Rated 5 out of 5 stars

Communication is key

Placing my order was simple
They even advised me the next day there could be delay did I want to cancel?
I opted to wait, 2 days later I was contacted and told item out for delivery. It arrived with a thank you note Hand written, too.

6 June 2023
Rated 5 out of 5 stars

Cheery

Cheery, quick to provide answers, great product Knowledge

8 June 2023
Sailingfast logo

Reply from Sailingfast

Thanks George, great to see you all at the WASZP Nationals, hope to see you again soon.

Rated 4 out of 5 stars

Really efficient service

Really efficient service, the only problem was the lack of photograph of the part meant it is not the right one.

6 June 2023
Sailingfast logo

Reply from Sailingfast

Hi Judith, we spoke on the phone after you left this review, but I never heard back on whether you worked out which bit was the right bit for the boat.
Either way, we are currently working through the RS products because yes, there are a lot of missing photos. It's an ongoing process but hopefully you will see the difference next time you are on the website.
Thanks, Emma

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