I was walking down towards covent garden station when this sweet Lady Isadora gifted me a hand cream to try. She was so nice and polite I ended up having a great conversation about skin care with her.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a wonderful experience at Sakaré thanks to Inma. She was friendly, professional, and incredibly attentive from the moment I walked in. Inma took the time to listen to my needs, explained the pr... See more
Company replied
Came across the brand while visiting London last week. Was stopped by Michael and was shown a bunch of products. All the products felt fantastic on the skin and ended up purchasing a Body Scrub, a d... See more
Company replied
Going to Sakare was a great experience and the service provided by Inma really made it an even more special and enjoyable visit. From her welcoming smile, to her soothing application and knowledge of... See more
Company replied
Company details
Information provided by various external sources
The voyage to beautiful and radiant skin is one of magic and enchantment. At Sakaré, the only limit to possessing alluring skin is your imagination. We source the most powerful and dazzling ingredients that only nature can offer in your journey to luminous skin. We invest considerable research and resources in creating scientifically perfected infusions that recharge your skin with revitalizing nourishment and offer an exclusive skincare experience that can only be described as exquisite indulgence. A captivating and spellbinding beauty experience that will envelop you in delight and gratification.
Contact info
93 New Bond Street, W1S 1SH, London, United Kingdom
- info@sakare.com
- www.sakare.com
3.5
Average
504 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically takes over 1 month to reply
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Definitely a scam
Definitely a scam. Bought £500 worth of products including the intensive mud mask, peeling gel, eye creams etc. couldn’t dispense anything from the peeling gel, the mud mask doesn’t adhere to my skin. The jar says it’s “soap&co” and no sakare. Definitely feel different when I tried the products in the store. Don’t trust this company
22 December 2025
Unprompted review
Reply from Sakaré
Dear Alan,
Thank you for taking the time to review your experience at Sakaré. We all feedback received, to ensure we can improve our services.
We are sorry to hear you feel you did not receive a satisfactory experience at one of our stores.
Firstly, I must reassure you that there is no scam. Each product is demonstrated on the customer prior to purchasing and the demonstrated product is the exact same as the purchase product.
Secondly, we have not sold any Soap & Co branded products in our stores for approximately two+ years since we rebranded to SAKARÉ.
Our standard Terms & Conditions are, goods must be returned to store within 28 Days of your purchase, presenting both receipts and the goods must be in an unopened or as bought condition.
With the above in mind, all refunds will be accepted subject to the aforementioned terms and conditions.
Nevertheless, we would love this opportunity to contact you privately to resolve this matter. Please can you email us via info@sakare.com.
Best wishes,
The Sakaré Team
Manu and Izadora and Om were sooooooo…
Manu and Izadora and Om were sooooooo helpful and kind. I appreciate them. They are sweet and kind. I love the products I bought. Give me a promotion. Lovely people xx
21 February 2026
Unprompted review
Reply from Sakaré
Dear Manar,
Thank you for such a joyful and generous review.
We are absolutely delighted to hear that Manu, Izadora, and Om made such a positive impression during your visit. Their kindness, attentiveness, and dedication to creating a welcoming experience are qualities we truly value, and your appreciation means a great deal.
It’s wonderful to know that you love the products you chose, there is nothing better than leaving with something you genuinely enjoy.
We’ll certainly pass along your lovely comments to the team (and your promotion request 😉). We look forward to welcoming you back for another exceptional Sakaré experience very soon.
In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.
Best wishes,
The Sakaré Team
Fantastic service!
Going to Sakare was a great experience and the service provided by Inma really made it an even more special and enjoyable visit. From her welcoming smile, to her soothing application and knowledge of the products, I was assured that my skin was in safe and capable hands.
Thank you, Inma!
19 February 2026
Unprompted review
Reply from Sakaré
Hi Sarah,
Thanks for your lovely 5* review.
We are truly delighted to hear that your visit to Sakaré was such a special and enjoyable experience. Knowing that Inma’s warm welcome, gentle application, and in-depth product knowledge made you feel confident and cared for means so much to us.
Creating an atmosphere where our guests feel relaxed, valued, and in expert hands is something we take great pride in, and your kind words beautifully reflect that.
We look forward to welcoming you back for another indulgent experience very soon.
In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.
Best wishes,
The Sakaré Team
I was walking down towards covent…
I was walking down towards covent garden station when this sweet Lady Isadora gifted me a hand cream to try. She was so nice and polite I ended up having a great conversation about skin care with her. I got the blue and white hand cream and honestly one of the best hand creams i’ve ever bought. Thank you Isadora!
20 February 2026
Unprompted review
Reply from Sakaré
Dear Antonis,
Thank you for sharing such a lovely review.
We’re delighted to hear that Isadora made such a wonderful impression during your visit near Covent Garden. Creating genuine, thoughtful interactions is something we truly value, so it’s beautiful to know that your conversation felt both enjoyable and informative.
We hope you continue to enjoy using our products and look forward to seeing you again soon.
In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.
Best wishes,
The Sakaré Team
I boight a few products for my…
I boight a few products for my girlfriend for valentines and Izi was amazing and really helpful!
13 February 2026
Unprompted review
Reply from Sakaré
Dear Vlad,
Thank you for the great review, we are pleased to hear we could help with a Valentines gift for your girlfriend.
It's also great to hear that Izi was helpful throughout the whole process.
We look forward to having you visit one of our stores again.
In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.
Best wishes,
The Sakaré Team
I had a wonderful experience at Sakaré…
I had a wonderful experience at Sakaré thanks to Inma. She was friendly, professional, and incredibly attentive from the moment I walked in. Inma took the time to listen to my needs, explained the products clearly, and never made me feel pressured to buy anything. Her knowledge of the products was impressive, and she made the whole experience enjoyable and relaxed. It’s rare to come across such genuine and patient customer service these days. Thank you, Inma, for your kindness and professionalism you truly made my visit memorable!
19 February 2026
Unprompted review
Reply from Sakaré
Dear,
Thank you for the 5* review!
We are truly delighted to hear that Inma created such a memorable experience for you. Providing attentive, personalised service in a relaxed and welcoming atmosphere is at the heart of what we do, so it is wonderful to know that you felt genuinely cared for from the moment you arrived.
It was a pleasure to have you with us, and we very much look forward to welcoming you back for another exceptional Sakaré experience.
In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.
Best wishes,
The Sakaré Team
Top quality product thank you Manu for…
Top quality product thank you Manu for introducing the brand to us.
19 February 2026
Unprompted review
Reply from Sakaré
Dear Razvan,
Thank you for the five star review!
First impressions matter and we are glad to hear that yours was great!
We hope to see you at one of our stores again soon.
In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.
Best wishes,
The Sakaré Team
Unexpected purchase was stopped on the…
Unexpected purchase was stopped on the street in Mayfair was shown products, products felt very good on the skin bought one product for the face had a good laugh with Gavin. Will be back to buy more products on our next visit to London.
4 stars cause we didn’t know the brand.
18 February 2026
Unprompted review
Reply from Sakaré
Dear Ibnul,
Thank you so much for leaving a great review.
We always love hearing from new customers, it's fantastic to hear that Gavin was able to show you our brand in a professional and friendly manner.
We truly hope you continue to enjoy using our products and we look forward to seeing you in our stores again soon.
Hopefully next time we'll earn that 5* review 😉.
In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.
Best wishes,
The Sakaré Team
I was lured into the store to try some…
I was lured into the store to try some products with my Mrs, tried a body scrub and something for the nails. Bought a set bundle, it’s been two weeks since our visit and promised to write a review if the products felt good after two weeks…so here we are. Thank you Izadora for the great experience!!!
4 February 2026
Unprompted review
Reply from Sakaré
Dear Yurdinho,
Thank you so much for your five-star review!
We’re delighted to hear that you had such a positive experience in our store and that you’re enjoying your products.
We hope you continue to love using them, and we look forward to welcoming you back again soon.
In the meantime, you can stay up to date with us on Instagram @sakarecosmetics or shop online at sakare.com.
Best wishes,
The Sakaré Team
Came across the brand while visiting…
Came across the brand while visiting London last week. Was stopped by Michael and was shown a bunch of products. All the products felt fantastic on the skin and ended up purchasing a Body Scrub, a depuffing eye cream and a serum that made my skin feel 20byears younger 😊. Thank you for the amazing service.
6 February 2026
Unprompted review
Reply from Sakaré
Dear Janice,
Thanks for the great review!
We are thrilled to hear that you enjoyed your experience with Michael at our Neal St store.
The purchases you made are some top sellers in store so we are glad to hear we have another customer satisfied with their purchase.
We hope you continue to enjoy using our products and we look forward to seeing you again soon.
You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com
Best wishes,
The Sakaré Team
Tried some products in the store
Tried some products in the store. The scrub is amazing and product for the eyes was amazing aswell. Had a fantastic experience with sahar. Bought a starter kit & cant wait to start using it. Will be back to buy more products for sure
18 February 2026
Unprompted review
Reply from Sakaré
Dear Bukh,
Thank you for your lovely review.
We are glad to hear that your overall experience with us at our Neal St store was postive.
We hope you continue to enjoy using the our products and we look forward to welcoming you into one of our stores again soon.
You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com
Best wishes,
The Sakaré Team
Been there and my girlfriend loves the…
Been there and my girlfriend loves the scrub , the service was super ok despite the fact that we were not expecting to be buying .
Would probabily return though.
9 February 2026
Unprompted review
Reply from Sakaré
Dear Alexandru,
Thank you for positive feedback regarding your experience at our store in Neal St.
We appreciate you taking the time to review your experience, we hope you and your girlfriend continue to enjoy our products and we look forward to welcoming you into one of our stores again soon.
You can keep up-to-date with us on our Instagram page @sakarecosmetics or shop online at sakare.com
Best wishes,
The Sakaré Team
SCAM, FAKE PRODUCTS
As someone who has grown up in London, I can not believe I am writing this. Yesterday myself and my partner were walking along Neil Street in Covent Garden, we had passed beautiful shops, hotels and were on our way to an appointment when we were stopped out side a handsome looking shop “Sakare”. We were given testers to try, and before we knew it, where in the shop being shown their latest range. We walked away purchasing some items, and hurried off to our appointment nearby. Whilst I was being seen to, my partner looked into the bag at the items that had been purchased. Each one a different brand to the items demoed in the store, and the face peel a fake product of a Norwegian brand. If you watch unboxing videos of the seemingly €175 face peel (on neolumos website). Also the colour of the gel sold is (one not branded as Sakare and is a milky white compared to the “Sakare” item demoed in the shop and on their website. The body scrub is also a completely different brand, branding and packaging. Buyers beware and do not fall for this complete scam. I will be further reporting this to the LA.
13 January 2026
Unprompted review
Reply from Sakaré
Dear,
Thank you for taking the time to review your experience at Sakaré. We appreciate all feedback received, to ensure we can improve our services.
We are sorry to hear you felt you did not receive a satisfactory experience at one of our stores.
As many retailers do, we sell third party brands in our stores, this is very common practice, and we have a license to sell these brands instore but not online. With this in mind, we must reassure you that the products demonstrated on yourself would have been the exact same products you purchased and that there is no scam.
Nevertheless, we would love this opportunity to contact you privately to resolve this matter. Please can you email us via info@sakare.com.
Best wishes,
The Sakaré Team
I was taken into the store and conned…
I was taken into the store and conned into buying products. The puffy eye remover seemed to work wonders but the next morning my eyes were worse puffy and bigger bags.
12 December 2025
Unprompted review
Reply from Sakaré
Dear,
Thank you for taking the time to review your experience at Sakaré. We appreciate all feedback received, to ensure we can improve our services.
We are sorry to hear you felt you did not receive a satisfactory experience, we would love this opportunity to contact you privately to resolve this matter. Please can you email us via info@sakare.com.
Best wishes,
The Sakaré Team
Absolute scam.
Absolute scam.
Do not entertain these aggressive sales people.
I felt pressurised into buying something because i was impressed by the demo but what they actually sold me was not even Sakare branded it was (gratiAE). I only realised this on the train home!! I opened the product and it was a really cheap crappy product which smelt disgusting and was not the same nail buffer product (silk on one side, cotten on another etc.). It was a cheap one you'd probably find on amazon/shein/temu.
Disgusting people. I don't know how they live with themselves doing this to others.
25 November 2025
Unprompted review
Reply from Sakaré
Dear,
Thank you for taking the time to review your experience at Sakaré. We appreciate all feedback received, to ensure we can improve our services.
We are sorry to hear you felt you did not receive a satisfactory experience, we would love this opportunity to contact you privately to resolve this matter. Please can you email us via info@sakare.com.
Best wishes,
The Sakaré Team
This is a total scam
This is a total scam. I didn’t want to be rude, so I agreed to listen to what their salesperson had to say when she stopped me in Soho. Suddenly, I found myself in the shop, and products were being put to my hands, which led to an allergic reaction. The next day, I tried to return the items because I wouldn't put such products on my face. However, the box was a bit crumpled, and the employee told me he "can’t take the return because he can’t sell it again." The product was completely untouched, so they could have easily repackaged it.
Additionally, he touched me without permission, which I find unprofessional and illegal. Please avoid this store. I won’t stop here but will take further action regarding this matter, and I hope others will do the same.
8 November 2025
Unprompted review
Reply from Sakaré
Dear,
Thank you for taking the time to review your experience at Sakaré. We appreciate all feedback received, to ensure we can improve our services.
We are sorry to hear you felt you did not receive a satisfactory experience, we would love this opportunity to contact you privately to resolve this matter. Please can you email us via info@sakare.com.
Best wishes,
The Sakaré Team
Don't speak or make eye contact.
I hated the sales tactics of this store. Sales people standing outside giving free samples and then insist you go in. Forced to put products on hands. Full demonstrations without asking permission and you don't feel able to say no. All very nice and complimentary until you state you're not interested in buying. I was offered a product for £85 and would receive 2 products for free. Then product price was quickly dropped to £30 when I wasn't interested. It feels like a hassle tactic and if I were to walk here again, I would cross the road away from this place. Doesn't feel like it belongs on bond street. It doesn't feel luxury, it feels pushy and invasive.
1 November 2025
Unprompted review
Reply from Sakaré
Dear,
Thank you for taking the time to review your experience at Sakaré. We appreciate all feedback received, to ensure we can improve our services.
We are sorry to hear you felt you did not receive a satisfactory experience, we would love this opportunity to contact you privately to resolve this matter. Please can you email us via info@sakare.com.
Best wishes,
The Sakaré Team
This is a total scam
This is a total scam. I was contacted by a very aggressive salesman on the street in Paris. I was lured into the shop and talked to and talked to until I finally gave up and bought a nail kit. We were promised it would last for weeks - it lasted less than 2 days. I paid 70 euros - I now see it costs 55 euros on their website. Stay far away from them and their aggressive sales methods. I feel really cheated.
13 October 2025
Unprompted review
Reply from Sakaré
Dear Helene,
Thank you for taking the time to review your experience at Sakaré. We appreciate all feedback received, to ensure we can improve our services.
We are sorry to hear you felt you did not receive a satisfactory experience, we would love this opportunity to contact you privately to resolve this matter. Please can you email us via info@sakare.com.
Best wishes,
The Sakaré Team
Scam, pressure selling, skin damaging and dishonest sales tactics
Disgusting practices and injuries to my skin!
Natural products... my backside. I have allergies and was not asked about these before they were slapping their products on my skin. I was told natural products, so took it as that (hence why I allowed it as I did check as I said I had very sensitive skin). Anything but natural products!
Yesterday evening, I was walking by their New Bond Street store with my daughter. She was given a sample and before we knew it, we were in the store. We had had a good day to this point, something that had been much needed of late. I was offered two free products if I purchased the serum, I said I can't afford it and will have to check with my partner. The assistant then said that he would give a student discount because of my daughter, I bought as I was told natural products and won't harm my skin and it was at a big discount.
Well, the rubbish put on my skin is leading me to have to book a doctor's appointment at very minimum. Not long after leaving, I experienced burning where the products were applied. I had to take Piriton which helped a little bit have been left with redness and some nasty blisters, I have pictured these on a Google review I posted, but can't add pictures here.
I do not live in London but will be taking this further as these products have damaged my skin. I did say I have very sensitive skin and my daughter and I were told it was all natural ingredients. An absolute lie!
20 October 2025
Unprompted review
Reply from Sakaré
Dear,
Thank you for taking the time to review your experience at Sakaré. We appreciate all feedback received, to ensure we can improve our services.
We are sorry to hear you felt you did not receive a satisfactory experience, we would love this opportunity to contact you privately to resolve this matter. Please can you email us via info@sakare.com.
Best wishes,
The Sakaré Team
Very aggressive and persistent sales…
Very aggressive and persistent sales tactics. Stopped by the salesman on Rue Saint Honoré, Paris and told there are no stores in London (there are multiple). Then proceeded to aggressively sell a nail kit supposedly it was at a retail price of €70 which he reduced to €35 as I was a tourist and according to him wouldn’t be coming back here. I bought it just so that I could leave and then felt utterly stupid having fallen for this aggressive technique. Returned the next day with receipt and unopened packaging and thankfully got a full refund.
Overall the experience was horrible and I was definitely pressured into making a purchase. When I googled the company, products and reviews - they’re all the same. Avoid and don’t fall for the sales tactics.
25 September 2025
Unprompted review
Reply from Sakaré
Dear,
Thank you for taking the time to review your experience at Sakaré. We appreciate all feedback received, to ensure we can improve our services.
We are sorry to hear you felt you did not receive a satisfactory experience, we would love this opportunity to contact you privately to resolve this matter. Please can you email us via info@sakare.com.
Best wishes,
The Sakaré Team
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