Saks Fifth Avenue Reviews 

Couple issues. Online order did not apply $75 gift certificate, my credit card got charged in full. The order is not linked to my account. The email confirmation provided a link to manage the order, but no order history is there. I contacted Saks to correct the issues, answer "can't help you". Order placed 3/16/2025, contacted Saks 3/23/25.

Why is Saks Fifth Avenue website, order process, ship times, tracking all so terrible? Customer Service is TERRIBLE, the worst, I pay 1-2 day express shipping for $25 on an order...2 or 3 or 4 or 5 or 6 days go by, I finally call or chat, the agent has no idea why, and their favorite reply is, "This is coming from an outside vendor, we can't control their ship times." Well then why the hell did you offer 1-2 day shipping for $25 on these items? EVERY SINGLE ORDER

Ordered online on March 10, 2025 & on online page, checked the box to require delivery signature which was confirmed via email sent by Saks. Also contacted Ontrac who confirmed Saks did not request delivery signature yet refused to hold package & delivered it outside of building on March 14 & not inside the building so the package was stolen. Saks refused to be responsible for this $1K+ order since it showed delivered.

I have been a long time customer of Saks fifth Avenue. DO NOT, I REPEAT DO NOT EVER BUY ANY JEWELRY from this store. I purchased a diamond and gold bracelet which looked absolutely lovely online. Initially, it was a little out of my price range and then suddenly it was on sale. I knew the moment I opened the box it would never fit. Maybe on the wrist of a five-year-old! I immediately put it back in the box and call Customer Service for a return label . They returned it to me and said that I had damaged it. Well, that’s entirely untrue because I never wore it. I see the bracelet is now still on sale and I’m not surprised. Be very careful.

I bought a $900 dress on line from saks - I called and spoke to an agent to order it - I asked if alterations were included - specifically hemming- the agent assured me that was included/ when the dress arrived I went to my local saks to get it hemmed - and was presented with a bill for $123 / I told them the agent I spoke to told me hemming was included - they told me hemming the lining was included- because it was done simply on a machine- but hemming the dress/ would take hand work / and that had to be paid for/ I expect the person who does alterations to be paid - but I thought Saks - who on their website says they do hemming would pay their employees for the service they say they offer/ the person at the store was condescending and said I shouldn’t believe what someone over the phone told me / WHAT- I’m a fool for believing what an employee from SAKS hannahs hair me???? So disappointed

Rejected my return after a month+ of silence saying I had worn the shoes when I had not, considering they don't fit at all. Then, they also said that I had missed the return window by a few days (exactly 5, not like it was weeks) so there was nothing they could do. It was also over the holidays, yet they made no exceptions for gifts, and didn't include holidays or closed business days in their strict 30 day window. And apparently, life circumstances also mean nothing to them. If I couldn't return the item because I was dealing with other important items, I then still would have had to have found time to contact them through their terrible customer service paths. Escalating did nothing. They don't care about customers and said I had to keep shoes that don't fit and eat the $700 cost of them. But, they can take over 30 days to process returns and be silent about the outcome until a package with your rejected return arrives back at your house 6 weeks later.

I have been trying to get my refund back for over a month now. This is the worst experience that I have ever delft with in regards to online shopping. I have spoken with 9 overseas employees and 3 overseas managers. All of them said I would be getting my money back and that still has not happened. I have spent 20,000 dollars with sacks over the last two years and I can't believe this is the way I am being treated. I have spent 10 hours on the phone just trying to get my money back. After reading what many others are saying online it appears sacks is stealing from their customers. This used to be a great company that I trusted!! So Sad!!!

I ordered a set of mugs and they arrived broken. I had to send them pictures twice after they claimed they didn't see them the first time. After months of being told that I would be issued a refund, Saks has decided that the mugs weren't broken enough and they will not issue a refund. The treatment I have received from Sak's customer service is shocking. I thought I was the only one until I read the other reviews.

I’ve never had a worse experience trying to get a refund. I placed an order in January, returned it mid January because they sent the wrong item and waited for a refund. It is now March. I have called support 5 times requesting a status or some explanation for the delay and still haven’t received my refund despite being told Id get it “any day now”. Today the support person filed a claim and hopefully this time I’ll get my money back. I will not buy from them again. This is terrible customer service.

So sad what this store has become. I used to love it. I stick to smaller retailers now where they value your business.

THE WORST CUSTOMER SERVICE EVER!!!!!
I placed an order on saks.com- i recieved an email indicating that the order was delivered yesterday- on my delivery instructions i SPECIFICALLY indicate FRONT DOOR DELIVERY ONLY. The fed ex delivery person clearly did not follow the delivery instructions- i called customer service and told them i did not get my order- the FIRST person i spoke to told me that she filed a claim- that was yesterday- today i reached out the 2nd customer service person said it was delivered and I need to wait until MARCH 5th to file a claim. They have NO understanding- as half of the customer service reps do not EVEN speak ENGLISH fluently- The 3rd person I just spoke to told me I need to wait until March 5th-

I am NEVER purchasing from SAKS again. They USED to provide STELLAR CS- NOW???????? Its trash!!!

Possibly the worst customer service and clearly a fraudulent return policy. Claims they can’t accept the refund after holding for 30 days then doesn’t return the item or the money. This is actually theft by Saks

First time buy and last time shopper with this company. I will never buy anything from them ever again. If I had known their customer service was so atrocious I would have never ordered from them.

A few weeks ago, I was shopping for a item I could only find at retailers and Saks was one of the companies that was selling it. It was a bottle of 6.8 oz bottle of Maison Francis Kurkdjian Paris, Grand Soir, a $500 item. The package appeared to have left their shipping facility at a reasonable duration of time, and it showed to be delivered on schedule. However, when I picked up the box it was completely empty. Saks Fifth Avenue had used a company called OnTrack and during its shipping at some point someone had ripped open the side of the box and removed the item. When I contacted Saks customer service, they said they would open up a case and get back to me. No idea how long it would take or any resolution for my issue at that time, but I had a bad feeling. Any company that has to “open a case” instead of resolving the issue at the time the customer calls had me worried.

Five days later they contacted me via email saying they had decided to not issue any type of refund or make any attempts to solve the problem. It was somehow my fault the item was stolen during the delivery process, and I was expected to pay $5oo for an empty box. Since there was no one to talk to and they didn’t care about making any other efforts to resolve, even after I told them I had video footage of the delivery and the way the carrier was holding the box and swinging it around you could tell it was empty. I also offered to send them pictures of the box opened from one end but note of that mattered.

I would not recommend using this company for any purchases online. If you don’t get the item they do not care as long as they have their money.

I returned 3 dresses, and patiently waited the 30 days for my refund. When that didn't happen, I called 3 times over 2 weeks, and every time, they told me additional time is needed but there's "every indication I should receive my refund." Today, they said the last agent didn't process my escalation properly, so they did it again today and it should take up to 10 business days! They say the escalation is with the Finance Team but they have no way to contact them outside of the escalation note, which sounds like a scam. I'm going to contact my credit card and see if they can assist, but I will never shop SFA again!

I also am disappointed in their return process. Ordered the same dress in two sizes. Kept one and immediately sent the other back. They have had my return for two weeks and no refund. I do realize they say a credit takes up to 30 days, but I think that is a bit ridiculous. I will definitely order straight from the manufacturer/brand name in the future as opposed to their poor customer service when it comes to returns.

If I could rate it less than 1 star I would! Long story short, purchased a product which I did not receive instead the courier mixed up the parcel but that wasn’t even the issue they then wanted me to send the product I received back which wasn’t even from them before they would issue a refund, which takes like 10 days! Then the product I ordered was no longer on sale so they offered me a stupid discount code for half the discount that was applied to the product I purchased. Absolutely appalled! Worst service will never buy there again

Woah I wish I’d read reviews before purchasing. What an absolute nightmare. I sent my return and it’s been 30+ days since I’ve sent it and I STILL have yet to receive a refund. They said to contact them in another week if not received! With today’s day of age, nothing takes that long! Get with the times! It’s absolutely insane. And I can see I’m not the only one. Are they secretly broke or something?! Geez. Should be considered fraud how long they hold onto your money. My return wasn’t even opened! Never again will I buy a product from Saks! And I’ll be sure to spread the word!

They used to be good. Now they’re crazy bad, like everyone else said, it takes forever to get a refund. I’ve been waiting for more than 6 weeks and have not received my refund yet after countless phone calls, that’s insane, the product was damaged so I sent back right away

Buyer Beware: Slow Refund Process at Saks

I purchased a sweater online from Saks and later returned it following their policy. I received a notification that my return was accepted on January 2, 2025, and patiently waited for my refund. However, as of today, I still have not received my credit.

Saks’ return policy states that online purchases have 30 days plus an additional 8 days for returns, which I followed. Despite my return being accepted over a month ago, I’ve had no update on my refund.

I’ve reached out to customer service, but the delay continues. Shoppers should be aware that Saks’ refund process may take significantly longer than expected. If you’re considering a return, be prepared for a long wait and possible follow-ups.

I ordered an expensive perfume as a birthday gift and added a “gift option”. When I received the perfume it was neither gift wrapped nor included in a gift box. I emailed customer service requesting the$5.00+tax refund. They replied at first that they will refund and today I received an email saying that ‘after careful consideration they Will Not refund! WTF! This is Saks Fifth Avenue. They must be having financial problems to be this petty!