Salary Finance - US Reviews 461

TrustScore 5 out of 5

4.8

77 Sleeper Street, 02210 Boston, Massachusetts, US


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See what reviewers are saying

Rated 5 out of 5 stars

I’m fairly new to Salary Finance, and I have only used their pay advance service a couple of times so far. It’s been really handy to be able access some of my wages ahead of time when an unexpected ex... See more

Rated 5 out of 5 stars

Got myself in a bit of a credit card pickle. I qualified for a loan at a lower rate so I decided to go ahead & get in debt with these guys instead of those guys. Since they deduct automatically from... See more

Rated 5 out of 5 stars

Fast - quick and easy process. I wasn’t able to get the amount requested; I now understand it’s based on base salary and not additional factors (such as differential or overtime). Highly recommend i... See more

Rated 5 out of 5 stars

After finding out that my employer partners with Salary Finance at a time I really needed a bit of help and actually applying and being Approved with not so good credit was awesome and a blessing wait... See more


Company details

  1. Non-bank financial service
  2. Alternative Financial Services
  3. Savings Bank
  4. Software company

Written by the company

Finances have a huge impact on our health, our happiness, our home life, and our work life. Salary Finance aims to help working people move out of debt and into savings. // Salary Finance Inc. (NMLS #1750487)


Contact info

  • 77 Sleeper Street, 02210, Boston, Massachusetts, United States

  • 800-317-6850

4.8

Excellent

TrustScore 5 out of 5

461 reviews

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Rated 5 out of 5 stars

Salary Finance newbie

I’m fairly new to Salary Finance, and I have only used their pay advance service a couple of times so far. It’s been really handy to be able access some of my wages ahead of time when an unexpected expense crops up, and not too expensive to do so! It’s quite a straightforward process too, and the money appears fairly quickly in my bank, so I’m not waiting around! A very useful service in a pinch!

28 December 2024
Unprompted review
Rated 5 out of 5 stars

I just want to say thank you to Harish…

I just want to say thank you to Harish for being such a great person. I didn't get there yet. But I was grateful to have the help I need from this brave person. I hope more people's like this good person in this world. Very helpful and kind.
Thank you again. Even if I still have to wait I really appreciate your help.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Very easy to apply

Very easy to apply, very quick and friendly.
I am very happy with my experience and would highly recommend them.

14 May 2024
Unprompted review
Rated 2 out of 5 stars

Overpayment and Loan Closure Delays

I had a loan for 12 months, and tried to pay it off early by one payment. On 2-2-24 I spoke with an agent who happily took my early payment to payoff the loan. When I checked the next day, it did not pay off my loan, but immediately reflected an overpayment in the amount of the payment. My final payment still came out of my paycheck on 2-15. My loan still shows as open with a zero balance and no more payment schedule. Their reps now say that because of the overpay, it will take 30-60 business days to process a refund and then as soon as the check is issued they will close the account. 60 business days is almost 3 months. What a scam. They never answer their emails. The service reps say no one at the company has the power to intervene in this situation since it is all part of the automated process. BULLS___!! Where is the interest on my overpay?

Update on 3-5-24: finally responded to my email and cleared the paid off loan. However, confirmed the refund will have to be processed as normal. Very hard company to get in touch with. When you call, you are transferred to what sounds like an international line, and it sure sounds like the agents are working at home (background noise and such).

14 February 2024
Unprompted review
Salary Finance - US logo

Reply from Salary Finance - US

Dear DT,

Thank you for sharing your feedback with us.

I'm sorry to hear that you had a disappointing experience with Salary Finance. High quality customer service is something we pride ourselves on, and I’m sorry we fell short this time. We'd love to learn more about your experience and help make it right. Please email us at hello@salaryfinance.com with the subject line 'Trustpilot' and we would be happy to discuss your experience further.

Salary Finance Team

Rated 1 out of 5 stars

Think twice before dealing with Salary Finance

I am an Illinois state employee and this company's loan products were marketed to state employees through my state's HR/benefits agency (IL Central Management Services), as well as a 3rd party benefits administrator (Corestream).  I took out an installment loan in July 2023 to cover some home remodeling expenses.  Payments are deducted directly from my paycheck. Dealing with this company has been a nightmare.  As of early December, after making multiple additional payments, I had paid off 74% of the loan, putting me months ahead of schedule to pay off this loan.  There have been a number of documented "payment processing" and "operational" issues. The first issue resulted in a scheduled payment not happening...and a 2nd issue resulted in two loan payments being deducted at the same time. There is no way to schedule additional payments through the company's online account dashboard - meaning you need to contact the company directly when you want to make additional payments.  Likewise, no Payoff balance is available through the online dashboard, either.  Lastly, there is no breakdown available of interest and principal. In November, 2023, the company began making unauthorized ACH debits from my checking account by using the same account information that I had used to make multiple extra payments on the loan.  Lastly, and most importantly, I have made several requests, via company email, for my payoff amount, and the lender has been completely unresponsive.  I sent an emails on 1/16/24 and 1/17/24.  As of 2/1/24, there has been no response from the company. And, like other reviewers have mentioned, customer service is pretty bad and response times are painfully slow.

16 January 2024
Unprompted review
Salary Finance - US logo

Reply from Salary Finance - US

Dear Steven,

Thank you for sharing your feedback with us.

I'm sorry to hear that you had a disappointing experience with Salary Finance. High quality customer service is something we pride ourselves on, and I’m sorry we fell short this time. We'd love to learn more about your experience and help make it right. Please email us at hello@salaryfinance.com with the subject line 'Trustpilot' and we would be happy to discuss your experience further.

Salary Finance Team

Rated 5 out of 5 stars

This is my second loan and the…

This is my second loan and the experience was just as wonderful as the first time. It's the ease of providing the documents and the end results is like me having a scoop of my favorite ice cream at Baskin Robins. 😄

3 January 2024
Unprompted review
Rated 2 out of 5 stars

Takes a long time

The application process and loan payout are fairly easy to navigate and straight forward. After paying off the loan early, the company still continued to take out another loan payment, which they claim is common practice. More than 7 business days passed and I never received a confirmation email that my loan was paid off and satisfied. It appears that this loan company is predatory.

31 December 2023
Unprompted review
Salary Finance - US logo

Reply from Salary Finance - US

Dear Customer,

Thank you for sharing your feedback with us.

I'm sorry to hear that you had a disappointing experience with Salary Finance. High quality customer service is something we pride ourselves on, and I’m sorry we fell short this time. We'd love to learn more about your experience and help make it right. Please email us at hello@salaryfinance.com with the subject line 'Trustpilot' and we would be happy to discuss your experience further.

Salary Finance Team

Rated 1 out of 5 stars

Not helpful

I waited for days and days for an answer. Tried to call, tried to get a call back and all that to get denied. Huge let down and not the help that is advertised

8 August 2023
Unprompted review
Salary Finance - US logo

Reply from Salary Finance - US

Dear Patricia,

Thank you for sharing your feedback - feedback like yours is critical to us accomplishing our mission.

I'm sorry to hear that you had a disappointing experience with Salary Finance. At Salary Finance we aim to offer an affordable borrowing option. Working directly with employers means we have a higher acceptance rate than traditional lenders, and can usually offer employees a better rate than they would get elsewhere. While we unfortunately are not able to accept every loan application, and we recongise that can be disappointing.

Please do get in touch with our Customer Service team at hello@salaryfinance.com with the subject line 'Trustpilot' and we would be happy to discuss your application further.

Salary Finance Team

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