Sally Beauty Reviews 

Honest opinion.
Let’s start with the PROS
Typical full stock of items needed
Great loyalty account
Website layout is perfect

CONS
don’t get too invested in your supply order bc website eventually will Error stating too many requests, it’s heavily glitchy, try to “X” page will slow load and take to cart anyway.
It’s been slow, glitchy, for 4 years now and I expected with all the updates sally would fix this issue. They used to state it was due to large demand on site, concerning issue due to sally beauty supply declining use, and as well as sites with more activity run better (I’ve done coding and site set up before)

I’ve been trying to view my cart for an hour and a half, I needed to edit something I added two off. I can’t even pay and check out because this site. I hate going into the store when I know what I need already. My cart is at $300 5/6 years ago I always ordered and never had issues now for the last year I likely don’t order from sally bs due to the issue in even viewing cart to check out without an error… sucks. Thankfully there’s other sites I can use especially when I need to get an order done that night. I dont have time for the lag. Fixing the site would increase spending. Would legit use sally bs if the site worked…

My loyalty account is under a different email

I am writing on behalf of my friend who visited the Sallys store on Union Street Glasgow following a serious car accident which occurred outside the store. My friend is newly trained in the medical field so decided to help the 3 injured people at the incident. Her and other nurses who had stopped agreed towels were needed for the injuries and she ran into sallys asking for towels to try stop the bleeding until the emergency services arrived. when she got the towels and ran outside a member of staff began shouting at her to com back and pay for them. she explained this was a serious emergency where peoples lives were at risk and the same staff member told her how she better come back and pay for them.
she did return, and was charged £20. the principle is not the money but the fact sallys staff, being aware of an incident right beside the store, were not willing to assist in any way to help - even by giving some towels!
utterly disgusted and would never stop here again, and will discourage others from doing so also.

I ordered online from this store for the first time ever. They did not ship my order. After 2 weeks, I emailed them to ask for shipping info, and they sent me a tracking number that said a label had been created. Tracking didn't move beyond that point. One month has now passed. They didn't send me any of the items, and have stopped replying to emails. I had to charge back through my credit card for the first and only time in my life. I will never shop this company again. Extremely unprofessional and not trust worthy.

I would give them a ZERO Bloomfield NJ location. I bought a product, not even a week later I returned the product with a receipt. They said it's company policy, they can't return the price I paid, instead they gave me the lowest selling price. I purchased the product, not on sale. When I returned the product, it was not on sale. The manager knows this. This store should be shut down for how they play dirty with its customers.

My Sally Beauty @ Avon Common / North Olmsted and Westgatr Mall deserves a 5 star rating every day . I don’t remember all the names but Ashley and her team members Arianna , Maggie’s and rest of the Team needs a big shout out !
Last But Not Least ,
The 1-866- 234-9442 Customer service rep, who took my call today in less then 2 minutes and listened to a loyal customer and solved my issues in less then 5 minute is all part of a well trained Customer Service Team . I can’t live without my Sally Beauty Supplies, wherever I am .5 stars all around .
Namaste for brightening up an otherwise miserable, frustrating day !
Gid Bless America 🇺🇸

Excellent knowledge and Customer Services in Guildford store. So refreshing to have staff who are helpful and engage with you as soon as you enter the store, and have knowledge of the products they stock. Why can’t every shopping experience be like this! Well done ladies.

Vicki was such a great help…. She was polite friendly and so helpful …
Customer service was A1

Based on today’s experience avoid this shop at all costs, even if it seems a good deal.

My recent experience of Sally beauty in the uk leads me to feel they are very dishonest and deceitful organisation. The staff are rude and dismissive, hiding behind T&Cs which are not statutory compliant, using clauses buried 70-80 lines down in legal nonsense to justify their unlawful position. They do not appear to have any basic understanding of the legal rights of the customer with regard to online trading, although the amounts involved make it hard to justify taking formal action against them. Their modus operandi seems to be little and often skim from customers.

Check out more professional retailers before buying or at least pay with a credit card so that you have maximum protection in case you need to return something within your statutory rights.

I had a very disappointing experience at Sally Beauty Supply recently. I encountered an extremely rude employee who refused to check me out. Despite waiting in line patiently, the employee completely ignored me and acted like I wasn’t even there. When I asked for help, the response was dismissive and unprofessional. I’ve been a customer for a while, but after this experience, I won’t be shopping at Sally Beauty again. I'll be taking my business to Ulta Beauty, where customer service is far superior.

Sally's Barnstaple is a fantastic store. The current team are such a lovely group of girls. They are helpful, give great advice and give an outstanding friendly service. I choose to visit the store rather than order online now!

Karen Austin, Hair Sanctuary.

I went to the Sally Beauty store in Woodbridge Va this week and the employee that helped me was very professional and answered all my questions and was just very helpful and patient, another employee came to help me because the other had to man the register. When she approached me she used a brash tone of voice ( that I took as why are you even here, what do you want, hurry up and get what you need, you're a bother) ,so I just said, I'm looking and she rolled her eyes and left and I continued reading the product instructions.

I say that to say this, in this world there will always be employees who are not people oriented and that's life. I could've stooped to her level, but I thought after looking at her, how sorry I felt for her. I felt her tone was a deeper situation (in her own head.)

And, I was not about to let her transfer it to me. When I go into the store I will simply ignore her and deal with the true professionals. I think our silence and ignoring will soon catch a bosses attention and they will have to deal with the problem.

Even writing letters to corporate may carry some weight, who knows. I think, just pray for rude employees before they run into a person who will consider their rudeness the last straw and they let the rude ones internal strife become theirs and they end up in trouble.

Customer service may never be what it was back in the day, because there are so many more businesses competing aganist one another. It's almost as if some employees these days bring personal strife to work, unable to leave it at home. I say try to stay clear of such, because you never know what they might do or say. Not realizing how the customer may translate it internally and feel.

To rude employees I say, leave that little thing at the door, it will wait until you get off work and jump back on your back.

I was worried after placing my order online and then seeing the reviews online, as I had never used the company before. My order arrived 2 days after placing it with no problems whatsoever. I was provided tracking details and delivery was quick and easy. Will order again.

The workers at the location I go to are always nice they are very friendly and helpful. I go there for my hair products. I will continue going here because they have great product and customer service.

I used to shop at this place for the hair products I needed. That is until they got a new employee that left a bad impression. I came in first and within minutes I was ready to checkout. I waited patiently for five minutes. Nothing. Instead I got skipped by a different customer who just came in. The employee helped her and not once did this she offer to help me. I don't know if she was just rude or racially biased. I'm disgusted either which way and I'd rather order my stuff from Amazon instead from now on.

I made a purchase online with sallys for $108.37 in March. The order was canceled due to incorrect shipping information. I spoke with a representative over the phone to cancel the order. Since then, Sally's has tried to take the money out of my account 21 times. On June 22nd , the money came out of my account. When I called to speak to someone about this, they said they had to send it to the IT team. I'm still waiting for my money to come back to me. And on June 29th at 1AM, they tried to take the money out of my account again . For a canceled order. I even called and asked to speak to a supervisor and they wouldn't let me. This needs to be dealt with, so sallys stops stealing from me

Horrible, it's been a hassle since I bought my products. First, they didn't provide any tracking information, and I still haven't received it. Second, after I paid, they removed one of the items due to stocking problems. Third, I paid with Klarna, and after they removed an item, the price wasn't adjusted in Klarna.

I've ordered twice (professional dye and kit to use at home) and can't fault SB. Their site is easy to use, shipping is free and there are always great deals. I ordered at 4:30pm yesterday and my order arrived at 10am today! Will keep coming back.

Awful place. I bought hair dye they sent the wrong colour. Now they want to charge me £6 to return. They were rude on the phone. Would never use again. P!ss poor service 👎👎👎👎👎

Changed my phone but kept the same number. Tried to log on to access my money and the screen said I had to go to the website to continue this. went to the website and screen says to go back to my phone. Groundhog day ensued. Thee is no phone number for contact just an email address. Received conformation that query was received and that someone would get back to me within 24 hours. It's now 35 hours and still no help. so I'm unable to access my funds.
Will be emptying my account when this finally gets fixed.

Been using sallys for my products for 20 years , unfortunately after covid they got rid of vat free for trade , that was a big blow , the offers they now offer are no where near as good ! Plus the prices are going threw the roof , so after being loyal for so many years , feel let down by the company and have for the first time seeked other suppliers , I highly recommend chris &sons , amazing company, cheaper and you earn points for orders, that you can use on following orders to bring the price down . Massive difference with this company