Salons Direct Reviews 10,918

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that products arrive quickly and are well-packaged. Many appreciate the wide selection of high-quality products, finding the website easy to navigate and the ordering process straightforward. The customer service is frequently highlighted as exceptional, with many people commending the staff's professionalism and helpfulness in resolving any issues promptly. However, some customers also noted occasional issues with deliveries, including missing items or packages not being left in the specified location. A few other people also felt that some products arrived damaged or that communication regarding delivery was sometimes lacking, leading to missed deliveries.

What people talk about most

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting its speed and efficiency.... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the wide selection, quality,... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency, speed, and overall... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers highlight the ease of use of... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t live without salons direct, never looked back since I started using them, prices are always so reasonable compared to others on the market. If there has ever been a problem with a product / p... See more

Company replied

Rated 5 out of 5 stars

Salon Direct has been such a reliable go-to for me. When you’re working long days and staying busy, having products you can trust and delivered on time makes all the difference. Couldn’t recommend the... See more

Company replied

Rated 5 out of 5 stars

Fantastic company, highly recommend. Placed a small order initially and the service was great, items well packaged and speedy delivery. Second order was a big haul, everything arrived perfectly and... See more

Company replied

Rated 5 out of 5 stars

First time using Salons Direct and I’m really impressed with the service. I placed an order but then went away on holiday. When I got back, I realised that one of the items was missing from my de... See more

Company replied


Company details

  1. #9 of 54 best companies in Beauty Products Wholesaler
  2. #4 of 21 best companies in Barber Supply Shop
  3. #12 of 108 best companies in Hair product shop

Written by the company

Salons Direct is the UK's biggest online professional hair & beauty supplier, stocking over 250 of the industry biggest and most loved brands. Known for amazingly low prices, a huge range of products and reliable delivery service, Salons Direct is the go-to for every hair and beauty professional.


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Good service

19 March 2026
Salons Direct logo

Reply from Salons Direct

Hi Hamisi

Thank you for taking the time to leave us a 5* review! We really appreciate it and we are glad to hear you received good service.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

My first time using salons direct and…

My first time using salons direct and the customer service is top tier! Fast and efficient replies.
My order came with a faulty spray and Molly helped me so quickly and I can’t thank her enough for resolving this issue in under 24 hours.
Thank you so much Molly!

25 March 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Molly

We're happy to hear that you had a positive first experience with us! We appreciate your kind words regarding our customer service. We are so glad the issue with the spray was resolved quickly. Thank you for your feedback!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Excellent products

Excellent products. Excellent prices and quick delivery. Amazing company

17 March 2026
Salons Direct logo

Reply from Salons Direct

Hi Allison

We appreciate your positive feedback and are so glad you value our excellent products, prices, and quick delivery. Thanks for your review of our company!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Easy website

Easy website to
Use & next day delivery

26 February 2026
Salons Direct logo

Reply from Salons Direct

Hi Lynne

We're happy to hear that our website was easy to use, and we appreciate your feedback regarding the next-day delivery service. Thank you!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good communication and quality product

19 March 2026
Salons Direct logo

Reply from Salons Direct

Hi Aneta ,

We appreciate your positive feedback! We're delighted you value our fast delivery, good communication, and quality product. Thank you!

Kind Regards,
The Salons Direct Team

Rated 4 out of 5 stars

good prices with lots of items on sale

good prices with lots of items on sale, unfortunately quite a few items i wanted were out of stock tho

24 March 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Libby

We appreciate your feedback and are glad you liked our prices and sales. We're sorry that some items were out of stock during your visit, I will pass your feedback to our Supply Chain to review.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars
Salons Direct logo

Reply from Salons Direct

Hi Laura,

We're happy to hear that you enjoyed our high-quality products. Thank you for your positive feedback; it means a lot to us.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

I recently purchased from salon direct…

I recently purchased from salon direct and I'm thrilled with the quality. The website was easy to navigate, and the product descriptions were accurate. The shipping was efficient - I ordered a large piece of furniture and the commutation about delivery was amazing. Highly recommended!

27 February 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi PD,

We appreciate you sharing your positive experience. We're happy the website was easy to navigate, the product descriptions were accurate, and the shipping was efficient. We're glad the delivery communication for your furniture order was amazing!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Love this site

Love this site, really easy to navigate, always has what I need and there is always a promo code to be used.

24 March 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Roxanne

We appreciate your fantastic review and 5-star rating! We're happy you find our site easy to navigate and that we consistently meet your needs with promo codes.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Happy with my experience thank you

23 March 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi TRE,

We're so happy to hear that you had a great experience. Thank you for sharing your positive feedback with us; it means a lot.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Trusted

Always on time and trusted with products
Great for there VAT free offers!

24 February 2026
Salons Direct logo

Reply from Salons Direct

Hi Cori

We appreciate your fantastic feedback and are so happy to hear you find our service reliable and our VAT-free offers valuable. Thank you for the 5-star rating!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Always easy to order our stock and…

Always easy to order our stock and customer service is great

23 March 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi

We appreciate your fantastic review! We're so glad ordering our stock is always easy, and our customer service is great for you.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Expres service

Easy to order and delivered promptly

16 March 2026
Salons Direct logo

Reply from Salons Direct

Hi B. Mcclay,

We appreciate your positive feedback! We are so glad ordering was easy, and your delivery was prompt. Thanks for taking the time to review!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Quick and easy process from start to…

Quick and easy process from start to finish from setting up an account to ordering products.

23 March 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Mia

We appreciate your positive feedback and 5-star rating! We're so happy to hear the process was quick and easy for you, from account setup to product ordering.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Excellent choice & very fast delivery

Excellent choice & very fast delivery

17 March 2026
Salons Direct logo

Reply from Salons Direct

Hi Jason,

We're happy you had a wonderful experience and appreciate your positive feedback regarding the fast delivery!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Amazing website!

Easy & clear website.
Great offers
Quick delivery
Very happy customer

22 March 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Jessica

We're happy to hear that you found our website easy to use and the delivery quick. We appreciate your positive feedback and are glad you're a happy customer!

Kind Regards,
The Salons Direct Team

Rated 1 out of 5 stars

Only received one brush and ordered 3…

Only received one brush and ordered 3 no one has got back to me yet about my delivery can you please tell me where it is ???

17 March 2026
Salons Direct logo

Reply from Salons Direct

Hi Jade

Thank you for your review. I’m sorry to hear about the confusion with your order.

As discussed during our recent phone call, your order was placed for x1 Hello Bleach Small Tint Brush - Forest, and the item you received matches what was ordered. I understand this may not have been what you intended, and I appreciate how frustrating that can be.

Regarding the pricing and delivery charge, these are shown on the product page and at checkout prior to completing the order, as well as in your order confirmation.

If there’s anything further you’d like us to help with, or if you’d like to place a new order, please don’t hesitate to get in touch, we’re always happy to assist.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Always so easy to order and quick…

Always so easy to order and quick delivery times. I only ever go to salons direct for my supplies

23 March 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Jayne

We're happy to hear that ordering from us is always easy and delivery times are quick for you. We appreciate you choosing us for your supplies!

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Fantastic range of products and brands

Fantastic range of products and brands. Quick delivery and great offers!

23 March 2026
Unprompted review
Salons Direct logo

Reply from Salons Direct

Hi Amy-Rose

We appreciate your positive feedback and 5-star rating! We're so happy you value our fantastic product range, brands, quick delivery, and great offers.

Kind Regards,
The Salons Direct Team

Rated 5 out of 5 stars

Speedy delivery

All received promptly. Good quality products.

16 March 2026
Salons Direct logo

Reply from Salons Direct

Hi Vera

We're happy to hear that you received your order promptly and that you find our products to be of good quality. Thanks for your feedback!

Kind Regards,
The Salons Direct Team

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