SalonSkincare Reviews 

345
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I ordered 6 units of a Spanish deodorant which was not in stock and they had to bring over. It was at an excellent price and I was advised not to contact them until after 15 days due to the transit... See more

Rated 1 out of 5 stars

Worst customer service ive seen in a long time. I ordered a product and it said it would arrived in 15 days but I would have a tracking code once dispatched. After 9 days, it still hadn't been dispat... See more

Company replied

Rated 1 out of 5 stars

Ordered something and said they didn't have stock, and no alternatives. Then when I said I would wait for stock they refunded and said they wouldn't offer the same price when the new ones came in. T... See more

Rated 4 out of 5 stars

After placing an order, I didn’t hear anything more for several days so telephoned (number from their website 023 9245 3256) but got no reply, just an answerphone (voicemail). Reading some of the revi... See more

Company replied

Company details

  1. Skin care clinic
  2. Wellness centre

Written by the company

Great deals on cleansers, toners, moisturisers, exfoliators, masks, suncare, tanning lotions, make-up and other cosmetics for women and men. Trying to offer all the time, the best products at the best prices.


Contact info

3.4

Average

TrustScore 3.5 out of 5

345 reviews

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3.4

All reviews

(345)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

If you know what you want this is a one stop shop, would recommend to anyone. Best prices and speedy delivery why shop on the high street.

13 May 2014
Unprompted review
Rated 5 out of 5 stars

Excellent for sensitive eyes

I have very sensitive eyes and have to be carefully what I use on them but this has made a very big differents....my eyes look brighter and less puffy.. Love this product, never want to be without it...

10 May 2014
Unprompted review
Rated 4 out of 5 stars

Excellent product, would recommend for sensitive skin

The Ultracalming range has been a god send as I'm suffering from maternity achne and everything else has made it worse. I use the cleanser as a facewash twice a day and have seen an instant improvement. The product is a little on the expensive side but a little goes a long way.

6 May 2014
Unprompted review
Rated 2 out of 5 stars

DELIVERY NO SHOW

Paid for faster delivery, which did not happen. Very annoying as moving home. Had to wait number of days, in fact am still waiting. Confusion with courier service which is not Salon Skin Cares fault but did email customer services several times and received rather short responses and no apology for late/non delivery.

24 April 2014
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

HI

We are very sorry that you had an issue with your order but upon reviewing the tracking we can see that the courier attempted on several occasions to deliver before finally returning the order to us. All order require signature as explained and we are sorry if you where unaware of this. Your order was duly refunded upon receipt back at our warehouse.

Regards
Salonskincare

Rated 2 out of 5 stars

watch for "que jump charge" added at last second,

watch for "que jump charge" added at last second, slowish delivery, poor packing.

21 April 2014
Unprompted review
SalonSkincare logo

Reply from SalonSkincare

Hi

Thank you for your comments, please not we default to Q Jump delivery as its by far our most popular delivery option as it is faster and offers tracking etc. The customer is free to change this at the checkout and is in no way forced to accept it.

Reagrds

Salonskincare

Rated 5 out of 5 stars

Fast service, easy to order, and value for money!

If you want Dermalogica products at the best price, with the ease of doing so by tapping a few buttons, then SalonSkincare is the place to go. I have been ordering with them for a number of years now and I can't find a cheaper supplier online. Products always arrive on time too. Nothing more to say really!

8 April 2014
Unprompted review
Rated 5 out of 5 stars

Good service-excellent prompt communication

I ordered my product but hadn't noticed that delivery needed a signature so when I got the card from the carrier it simply was not possible to stay in for re-delivery as I am at work all day. A quick email to SalonSkincare meant that they could contact their carrier to arrange to leave in a secure location. My product was delivered on the next working day-brilliant

2 April 2014
Unprompted review

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