We had to get the Form LL restrictions(Anti-Fraud restrictions) verification done when remortgaging our property and was struggling with the local ones we called saying they don't and was super gl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience with SAM Conveyancing. They were recommended by our solicitors at a competitive rate and did an amazing job. The response time was great and Olivia was very friendly! Ade had... See more
Company replied
Had a great experience overall with Sam Conveyancing. Dealt with Amy who supported with helping me with the process of verifying my ID for the LL Restriction Form. The emails sent were so thorough and... See more
Company replied
Brilliant support while buying our first home. Ehren was incredibly helpful and informative from start to finish, even after our first purchase fell through. Nothing was ever too much trouble, and we... See more
Company replied
Company details
- #59 of 65 best companies in Conveyancer
- #28 of 29 best companies in Surveyor
Written by the company
Hand selected CQS accredited conveyancing solicitors, RICS regulated chartered building surveyors and independent mortgage brokers providing a market leading service all managed by the SAM team. We provide every service you need to buy or sell your residential property successfully. We also provide many other services including will drafting, deeds of trust, home removals and buildings insurance. Everyday we help clients achieve their dream of buying a home and take as much of the stress out of the process that we possibly can. At our heart is a friendly approach to what most people feel to be the hardest thing they'll ever do. We are human like everyone else and offer this personal touch during the process. If at anytime you need our help, simply call us on 0333 344 3234 and within one ring, we will listen to what you need and do all we can to help you. We really are a friend when you need them the most.
Contact info
19 Silwood Road, SL5 0PY, Ascot, United Kingdom
- 0207 112 5388
- help@samconveyancing.co.uk
- www.samconveyancing.co.uk
4.3
Excellent
1k reviews
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Replied to 83% of negative reviews
Typically replies within 24 hours
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AWFUL SERVICE
AWFUL SERVICE from Ehren.
This company was recommended by a friend, but I wish it wasn't... Honestly stay away!
My property purchase case was dealt by Ehren, who was not at all helpful and felt more like a "chatbot"
He obviously did not read my emails at all as I wanted to get searches, solicitor and survey done through them. I was not sure that the solicitors they suggested will be right for me, but he just ignored my emails about it and kept sending further e-mails with loads of unnecessary information. Was extremely hard to get hold on the phone as well.
Also kept sending me information about receiving gift money from someone. I lost my Mom and had to reexplain to him in 3 separate email that I am not receiving any gift I have inherited some money as my Mom died. Not a really nice feeling to have to keep repeating that I lost my Mom..
Later on he was not at all helpful with chasing up the solicitor's office and took to get an empty property 9 months... Would not trust to get solicitors through them.
He even forgot that I originally asked to get the survey done through them, so later I had to organise it myself, tho that was actually lucky as I found a much cheaper local guy compared to the ones they suggest.
I told my experience to the friend who recommended them, they were surprised and said won't ever recommend or use them again.
I am obviously never going to do that myself either..
28 August 2025
Unprompted review
Reply from SAM Conveyancing
Hi Adrienn,
Thank you for taking the time to share your feedback. We take all comments seriously and always like to understand the reasons behind them.
Having reviewed your purchase file, it is clear that Ehren followed our established processes, maintained consistent communication, and acted with courtesy throughout. A competitive quote was provided for the survey at your request, and as with all our clients, the decision to proceed with booking the survey was entirely yours.
Once the draft contracts were received from the sellers, approximately four weeks later. Ehren promptly advised you to order your searches so your solicitor could begin raising enquiries. This stage took some time due to delays in responses from the Landlord and Management Company, which were beyond our control. Additionally, your solicitor needed to meet the lender's requirements, which can sometimes extend the timeline.
Please accept our sincere condolences on the loss of your mother. Our intention was never to cause any distress by asking for clarification on your inheritance/gift.
We’re sorry that you felt compelled to leave such a critical review. However, we appreciate all feedback, as it allows us to learn and improve our service.
We wish you all the very best in your new home and hope it brings you comfort and happiness.
Kind regards,
SAM
Quick
Quick, efficient and professional - can't ask for more. Highly recommended.
24 September 2025
Unprompted review
Reply from SAM Conveyancing
Hi William,
Thank you for your 5-star review following your Level 2 Homebuyers survey through Charlotte at SAM and Izuka at Francis Blackstone Surveyors.
We are so pleased to hear that you found us to be professional and that we delivered your report promptly.
If there is ever anything else we can assist you with, please do not hesitate to contact us. We will be more than happy to help.
Best Wishes
SAM
Very Professional and Helpful
I was very impressed at the speed of response to my enquiry. Everyone was helpful throughout the process.
15 September 2025
Unprompted review
Reply from SAM Conveyancing
Hi Elizabeth,
Thank you for your positive feedback!
We are so pleased to hear that you found us professional and helpful and that we responded to you promptly.
If there is anything we can assist you with in the future, please do not hesitate to contact us. We are more than happy to assist you.
All the best
SAM
Quick and reliable service
19 September 2025
Unprompted review
Reply from SAM Conveyancing
Hi Carina,
Thank you for your 5-star review. We are pleased to hear you were happy with our service.
Please come back to us if there is anything we can do to help in the future.
Best wishes
SAM
Do the searches yourself
The searches carried out showed that the home was connected to mains sewerage, now after living in the home for a few months have discovered it is in fact connected to a private septic tank.
Sams conveyancing and Holden Smith solicitors want to wash their hands of any responsibility in this error.
UPDATE:
Now we are being told that WE have to contact the search provider.
I don't see why we have to chase this, we paid for a service that hasn't been provided satisfactorily and now we are being left to deal with it.
If I had the time to deal with this I'd have had time to do the searches myself.
Now we are looking at a cost of around £10k for a new, compliant septic tank.
18 September 2025
Unprompted review
Used for transfer of equity
Used for transfer of equity. Quoted wrong price and then advised cost would be over £400 more. Process started 4 months ago and they have just advised they have lost ex partners forms. Process needs to start again. In this time, mortgage offer has expired and i now have to pay fee again. Do not use. Incompetent.
12 September 2025
Unprompted review
Reply from SAM Conveyancing
Hi Samantha,
Thank you for your time and for sharing your feedback. We genuinely value the opportunity to understand any concerns so we can continue to improve and support our clients more effectively.
Having reviewed your file, I can see it was opened in March, though your client care documents weren’t completed until June, which may have contributed to some initial delays. At the point of instruction, the matter was instructed as a Transfer of Equity; however, it later became clear that it involved both a Transfer and Remortgage, as well as including two gift contributions. These additional elements naturally required further steps and incurred additional fees that couldn’t be avoided.
Just to clarify regarding the ID5: it has not been lost. Your solicitor had been waiting on this but was not informed it had been completed or provided with a copy. It appears that while it had been carried out, it was not passed on internally to your solicitor. I completely understand how this may have caused frustration, and I sincerely apologise for the oversight. I’m aware your solicitor is now arranging for the ID5 to be redone at no cost to you.
I hope everything moves smoothly from here and that your transaction completes without any further delays.
Kind regards
SAM
Fast response
Fast response. And good follow up. I applied level 3 survey. It cost mostly £700. But the report a little bit simple. May be the house is really really too good and satisfy. Since the landlord still live in the house. So that most of the part cannot be check. But generally, the survey results is good.
22 August 2025
Unprompted review
Reply from SAM Conveyancing
Hi Yunki,
Thank you for your 5-star review following your Level 3 Building Survey through Emily at SAM and Laurie at Gavaghan Jones Surveyor.
We are so pleased that you found us to have fast communication and were pleased with the report.
If there is anything else we can assist you with in the future, please do not hesitate to contact us. We will be more than happy to assist you.
All the best
SAM
Can’t ring them at all. No communication
Can’t ring them at all, feed you that solicitor will call me back for 2 weeks. Took money and disappeared.
8 September 2025
Unprompted review
Reply from SAM Conveyancing
Thank you for taking the time to leave us a review. We just wanted to clarify that, while we appreciate your feedback, some of the comments may not accurately reflect the situation. You are not our client directly, and we are still awaiting the completion of our solicitor’s acceptance form from our actual client before we can proceed with the transaction.
We hope this helps clear up any confusion.
Kind regards,
SAM
Excellent services.
We were very happy with the services provided which were prompt and very professional.
Kind regards
Mirela
27 August 2025
Reply from SAM Conveyancing
Hi Mirela,
Thank you for your 5-star review following your Deed of Assignment through Joe at SAM and Amanda at Chadwick Lawrence.
We are so pleased to hear that you found us professional and that we completed this for you promptly.
If there is ever anything else we can help with, please do not hesitate to get in touch. We will be more than happy to help.
Best Wishes
SAM
Like pulling teeth
Signed in November 2024 to purchase a piece of land from my neighbour. Still haven’t got it, says it all really.
29 August 2025
Unprompted review
Reply from SAM Conveyancing
Hi Neil,
Thank you for your review of which I understand the delay is annoying when a seemingly simple land transfer drags on.
I'm afraid that the delays are firmly sat with the seller. They issued contracts on the 29th May 2025 and they haven't replied to the enquiries raised on the 27th June 2025.
I know you joke about the Guinness Book of Records, however there is little you, as the buyer can do until the seller completes the legal process.
We will of course continue to chase the sellers.
Kind regards
SAM
I used them to sell my property
I used them to sell my property . Happy with the service . Chadwick Lawrence app was great to use and everything was well explained . I would use again .
27 August 2025
Unprompted review
Reply from SAM Conveyancing
Hi Elizabeth,
Thank you for your 5-star review following your Sale through Ehren at SAM and Lynda at Chadwick Lawrence.
We are so pleased to hear that you found the process easy and that all your questions were answered thoroughly.
If there is ever anything we can help with in the future, please do not hesitate to contact us. We will be more than happy to help.
Best Wishes
SAM
Absolutely appalling service
Absolutely appalling service. Just subcontracted out the job to someone else who then missed basic things (garden door failing to close, smoke detector functionality not commented on). Was happy to let it slide but they asked for feedback. They then sent rude messages in response as they didn’t want to hear it. Avoid at all costs - just go direct to a surveyor who will actually do the work!
Noting that SAM have come back, the feedback was that the rear door not closing and smoke alarm test was NOT included in the report, and that it was not clear the job would be subcontracted out (feedback provided to them three times over while they sent increasingly rude messages back - see Google review for screenshots). I don’t know how much clearer that feedback can be…
I thank almost everyone for their call, it’s a factor of basic politeness that the team at SAM would do well to learn. But it isn’t a marker of a job well done. I see no comment made on the non- closing rear door and to note that I had to follow up and ask about the smoke detector as (again) it was not included in the report.
Perhaps SAM would do well to spend more time reading and understanding customer feedback than just posting the bits they like on their website.
28 August 2025
Unprompted review
Reply from SAM Conveyancing
Hi Will,
We're disappointed that you felt the RICS surveyor's report was not up to scratch. We have an excellent reputation for thoroughness so we'd like to hear specifically what you feel we missed. Our report of over 12,000 words and some 78 pages included photographs of all aspects, both inside and outside the property. The surveyor even used aerial cameras and drones to reach the parts that other surveyors can't.
When the Surveyor spoke with you on the day you seemed satisfied and thanked him for the call. The surveyor suggested that you read through the report and then call if you had any further questions.
On the issue of the smoke alarm, your surveyor tested the alarm in the hallway and it worked, however, it is not possible to tell if it is mains wired. Any surveyor would say the same.
Sadly since your email stating you were unhappy, we have asked what parts of the report you were specifically unhappy about, and as of today your only feedback is "You asked for feedback, I gave you feedback. If you lack the emotional maturity to take feedback onboard then that is on you."
We're a good honest company and always want to help fix an issue if one has arisen. The offer is still there if you can provide us with a reason for not being happy, then we'll look into that for you and see if we can help.
Kind regards,
SAM
Terrible experience-waste time and money
Terrible experience. I paid for a RICS Chartered Surveyor but was instead assigned to a subcontractor (AssocRICS), who is not fully qualified to sign off without further checks. This caused unnecessary delay, as the report was promised several times but only delivered after I was about to make formal complain.
The report itself was extremely disappointing — full of vague disclaimers, telling me everything was “buyer’s responsibility” and recommending endless further investigations because the surveyor “could not see this” or “was not able to assess that.” In the end, it provided very little meaningful insight and felt like a complete waste of time and money.
12 August 2025
Unprompted review
Reply from SAM Conveyancing
Hi Liying,
It is a surprise to read such negative feedback of which we take very seriously. We would like the opportunity to investigate your review and provide our comments. Can you please, kindly provide your contact details by emailing help@samconveyancing.co.uk so that we can take a look at your file and revert back?
Kind regards
SAM
great service
Very quick, and great value service, Amy and Amanda were extremely helpful and guided me through the process with ease. Highly recommend
20 August 2025
Reply from SAM Conveyancing
Hi Ken,
Thank you for your 5-star review following your Deed of Assignment through Amy at SAM and Amanda at Chadwick Lawrence.
We are so pleased that you found the process helpful and that we were able to guide you.
If there is anything we can assist you with in the future, please do not hesitate to contact us. We will be more than happy to help.
Best Wishes
SAM
Fantastic
Fantastic
Amy and Amanda were extremely helpful and guided me through the process with no stress and in layman terms. Made it easy for me to understand and progress. They were super quick and did everything they promised . would highly recommen
1 August 2025
Unprompted review
Reply from SAM Conveyancing
Hi Ken,
Thank you for your 5-star review following working with Amy at SAM and Amanda at Chadwick Lawrence.
We are so pleased that you found the process quick and helpful.
If there is anything we can assist you with in the future, please do not hesitate to contact us. We will be more than happy to assist you.
All the best
SAM
Building survey before purchase
Required building survey before purchasing property in cash. Charlotte was very quick to respond to emails and helped me choose between level 2 and 3. Booked a survey on Saturday morning for the following Friday and got full report in a little over one week.
28 June 2025
Unprompted review
Reply from SAM Conveyancing
Hi Matthew,
Thank you for your 5-star review following your Level 3 Building Survey through Charlotte at SAM and Timothy from T J Goodwin & Associates.
We are so pleased to hear that you found our service quick and efficient and that Charlotte helped you pick the survey that best suited your needs.
If there is anything we can help with in the future, please do not hesitate to contact us. We will be more than happy to help!
All the best
SAM
Sam conveyancing dealt with the sale…
Sam conveyancing dealt with the sale and purchase
of our property and I must say that we were very impressed with the high level of service !
Charlotte was super quick to answer the many questions we had which was very reassuring and everything was dealt with to completion in a very quick and timely manner.
So a big thank you ! We will definitely recommend you
to everyone and will be using your services again in the future.
Best wishes,
Tina
28 July 2025
Unprompted review
Reply from SAM Conveyancing
Hi Tina,
Thank you for your 5-star review following your Sale and Purchase through Charlotte at SAM and Lauren Braithwaite at Holdem Smith Law.
We are so pleased to hear you found our service quick and efficient and that your questions were always answered promptly.
If there is ever anything we can help with in the future, please do not hesitate to contact us. We will be more than happy to help!
All the best
SAM
Special thanks to Molly & Charlotte
We used SAM Conveyancing for a Level 2 survey along with ordering a Planning report which was extremely helpful for looking at local developments & extensions in the area. Molly & Charlotte were extremely helpful constantly keeping me & my partner in the loop and the process was extremely quick from start to finish.
We will definitely be using them again for anything we need in the future.
30 July 2025
Unprompted review
Reply from SAM Conveyancing
Hi Luke,
Thank you for your 5-star review following your Level 2 Homebuyers Survey through Charlotte at SAM and Nigel at Smith & Knight Property Services, and your planning report.
We are so pleased to hear that you found us helpful, that the process was quick and efficient, and that the planning report was very informative.
If there is anything we can ever help with in the future, please do not hesitate to contact us; we will be more than happy to help!
All the best
SAM
Deed Of Assignment
5 August 2025
Reply from SAM Conveyancing
Hi Richard,
Thank you for your 5-star review!
If there is anything we can assist you with in the future, please do not hesitate to contact us. We will be more than happy to assist you.
All the best
SAM
Very helpful and clarified my…
Very helpful and clarified my questions. Deeds completed within 5 days
1 August 2025
Reply from SAM Conveyancing
Hi Michael,
Thank you for your 5-star review following your Deed of Assignments with Amy at SAM and Amanda from Chadwick Lawrence.
It is so great to hear you found us helpful and that Amanda completed the deeds in a timely manner.
If there is anything else we can assist you with in the future, please do not hesitate to contact us. We will be more than happy to help.
Best Wishes
SAM
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