SamsBeauty Reviews 

7,006
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,927 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive selection of quality hair products and gorgeous wigs available at truly affordable prices. Many consumers state that their orders always arrive securely packaged and ahead of schedule, making shopping here consistently satisfying. People note the helpful rewards system and frequent deals that add extra value to every purchase they make. However, some customers also noted issues with shipping delays, missing packages, or occasional product defects. A few reviewers experienced notable difficulties when trying to secure refunds or resolve delivery problems regarding their missing merchandise.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the beautiful selection, comfortable... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that shipping is generally fast,... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding hair and great... See more

Order

Clients share positive opinions on order, highlighting an easy process and fast delivery times. Consumers... See more

Price

Users describe positive interactions with price, noting that deals are remarkable and consistently affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a great place to get wigs and other hair and beauty supplies at really reasonable prices! Great selection, just about everything is discounted and shipping is a low flat rate or free, dependin... See more

Company replied

Rated 5 out of 5 stars

Sams Beauty has been consistent over the years. Sufficient stock and selections. The cost is competitive. Unfortunately I can’t find FreeTress “Remedy Curl” in stores in Kissimmee nor Orlando Flor... See more

Company replied

Rated 5 out of 5 stars

Sams Beauty is THEEE BEST online Beauty supply All the products i need great quality hair! Even the customer service is AWWWESOME. I recommend them to all my girlfriends.. thanks Sans Beauty please c... See more

Company replied

Rated 5 out of 5 stars

Products from Past/Present Was held in good standards. Customer Service comes across Approachable and Knowledgeable. My recent purchase had to be returned, because my Client had to wait on... See more

Company replied


Company details

  1. Beauty supply store
  2. Hair extensions supplier
  3. Wig shop

Written by the company

SamsBeauty is a hair and beauty department store committed to serving beauty lovers around the world. Our unrelenting dedication is focused on providing the latest and most fashionable hairstyles, a wide range of products, top-notch tools and stylish accessories, all at the most competitive prices. At the heart of our mission is our unwavering commitment to customer satisfaction, represented by SamsBeauty's 'Best Price Guarantee'.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(7,006)

1,962 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience! Shipping was fast and on time. Products were what I expected them to be. Will shop again

28 July 2026
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Reply from SamsBeauty

Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that your order arrived quickly and that everything met your expectations. Knowing you plan to shop with us again means the world to our team. We can’t wait to serve you next time! — SamsBeauty

Rated 5 out of 5 stars

I love SamsBeauty

I love SamsBeauty! They hv a great selection of hair products! Prices are very reasonable, affordable, and better than others in many instances! I love their clearance section, from hair products, wigs, and makeup, etc. It's very impressive! They hv great customer service whose very accommodating, and empathetic from what I hv experienced personally. In addition, I love the points system as well! You get points for each dollar you spend, and can redeem it towards future purchases. I call it recycling your coins! Lol! Shipping is quick as well! Needless to say, you can't go wrong by shopping with this company! Check out their website, you most definitely will hv "NO REGRETS!"

20 July 2026
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Reply from SamsBeauty

Thank you so much for this amazing and detailed review! We love the phrase "recycling your coins"—that is so clever and accurate! We're thrilled to hear how much you enjoy our selection, clearance deals, fast shipping, and rewards program. Knowing our team was able to provide empathetic and accommodating service truly means everything to us. Thank you for your support, and happy shopping! — SamsBeauty

Rated 5 out of 5 stars

My orders always arrive timely and…

My orders always arrive timely and correct. I love the selections and prices.

20 July 2026
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Reply from SamsBeauty

Hi, thanks so much for sharing your experience! Delivering fast shipping and high-quality products is always our goal, so it’s fantastic to know we hit the mark for you. We truly value your business and can’t wait for your next visit! — SamsBeauty

Rated 5 out of 5 stars

Sams offers amazing feather crochet…

Sams offers amazing feather crochet with fast shipping. Never disappoints

28 July 2026
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Reply from SamsBeauty

Hi, thank you so much for taking the time to leave such a lovely review! We’re thrilled to hear that you love our feather crochet hair and that our fast shipping came through for you. Knowing that we consistently meet your expectations means everything to us. We appreciate your support and look forward to your next order! — SamsBeauty

Rated 5 out of 5 stars

Love the price the website provide

Love the price the website provide. I’m very sure It’ll be nice in person too. It’s just I didn’t like how the wigs looked on me. Thats my fault but other than that great. Delivery was fast.

27 July 2026
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Reply from SamsBeauty

Thank you so much for your feedback! We’re delighted that you enjoyed our pricing and fast delivery. Finding the right style takes a little experimenting sometimes, but we truly appreciate your support and look forward to welcoming you in person next time! — SamsBeauty

Rated 1 out of 5 stars

Lost my package

Lost my package

20 July 2026
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Reply from SamsBeauty

Hi, we apologize for the inconvenience. It appears your package was successfully delivered by the carrier. - SamsBeauty

Rated 1 out of 5 stars

Awful !!!

Too bushy, hair gets tangled too much
Would not recommend it

20 July 2026
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Reply from SamsBeauty

Hi, we are so sorry to hear that. If you would like to initiate a return please use our site to complete a return. - SamsBeauty

Rated 5 out of 5 stars

The price was great for the quality

The price was great for the quality of product I received. Delivery was quick and timely.

20 July 2026
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Reply from SamsBeauty

Thank you so much for the great feedback! We’re delighted that you had a smooth experience with fast shipping and quality products. We appreciate your support and look forward to welcoming you back soon! — SamsBeauty

Rated 5 out of 5 stars
SamsBeauty logo

Reply from SamsBeauty

Thank you so much for the great feedback! We’re delighted that you had a smooth experience with fast shipping and quality products. We appreciate your support and look forward to welcoming you back soon! — SamsBeauty

Rated 5 out of 5 stars

It was good I like how it feels to my…

It was good I like how it feels to my real hair

20 July 2026
SamsBeauty logo

Reply from SamsBeauty

Hi, thank you for the wonderful review! Providing quality products and reliable, speedy shipping is always our goal, so it’s fantastic to know we’re hitting the mark for you. We truly value your business and appreciate you shopping with SamsBeauty! — SamsBeauty

Rated 5 out of 5 stars

Good deals some stuff

Delivery pretty good just wish they would email you when package is being sent out prices is pretty good on some things

20 July 2026
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Reply from SamsBeauty

Hi, thanks for letting us know! We’re happy you enjoyed our quick delivery and pricing. We appreciate your feedback about sending email dispatch notifications—we’re always working to improve our customer experience, and we’ll share this directly with our shipping team. Thank you for shopping with us! — SamsBeauty

Rated 5 out of 5 stars

Sam's Beauty never disappoints me

Sam's Beauty never disappoints me. I love the selection and quality of their wigs and products. My merchandise always comes quickly, accurately and packaged so beautifully.

28 July 2026
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Reply from SamsBeauty

Thank you so much for the glowing review! We’re delighted to know that you enjoy our selection and that your orders consistently arrive quickly and accurately. Your support means the world to us—see you again soon! — SamsBeauty

Rated 3 out of 5 stars

Most of the hair colors didn't match…

Most of the hair colors didn't match the listed numbers I selected.

8 August 2026
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Reply from SamsBeauty

Hi, thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the mismatched hair colors and listed numbers. We understand how important it is to get the exact shade you expect, and we take inventory and labeling accuracy very seriously. We are looking into this right away with our team to ensure our displays and stock are correctly updated. — SamsBeauty

Rated 5 out of 5 stars

Sams Beauty has been consistent over…

Sams Beauty has been consistent over the years. Sufficient stock and selections. The cost is competitive.
Unfortunately I can’t find FreeTress “Remedy Curl” in stores in Kissimmee nor Orlando Florida.
Therefore I order online from Sams. Thank you for being available, always!

Celeste

27 July 2026
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Reply from SamsBeauty

Thank you for your continued support! We’re so glad we can keep your favorite FreeTress "Remedy Curl" in stock and deliver it right to your door. We truly appreciate your business and are always happy to serve you! — SamsBeauty

Rated 5 out of 5 stars

Wigs are always sent on time and I like…

Wigs are always sent on time and I like ordering from Sam’s Beauty.

27 July 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for the great review! We’re thrilled to know you’re happy with our fast processing and shipping times. We truly value your business and look forward to fulfilling your next order! — SamsBeauty

Rated 5 out of 5 stars

5+ Years Customer ❤️

I have been shopping with Sam's Beauty since college. They have ALWAYS done right by me. The selection is AMAZING. The pricing can't be beat. I recommend to everyone..❤️

27 July 2026
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Reply from SamsBeauty

Thank you so much for being such a loyal customer since college! We are thrilled to know we’ve always done right by you with our prices and selection. Thank you for recommending us—you're the best! — SamsBeauty

Rated 5 out of 5 stars

It was good really fast shipping had a…

It was good really fast shipping had a great experience

27 July 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you for the great review! We’re thrilled to know you’re happy with our fast processing and shipping times. We truly value your business and look forward to fulfilling your next order! — SamsBeauty

Rated 5 out of 5 stars

Everything went smoothly and my order…

Everything went smoothly and my order was received in about a week's time. I am very satisfied

27 July 2026
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Reply from SamsBeauty

Thank you so much for leaving us a review! We are delighted to hear that everything went smoothly and that your order arrived on time. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to serving you again soon! — SamsBeauty

Rated 5 out of 5 stars

Great products at an affordable price. Quick shipping.

The products are of great quality, and the prices are affordable. There is a wide inventory, and products are shipped quickly to customers.

27 July 2026
SamsBeauty logo

Reply from SamsBeauty

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you’re happy with our product quality, affordable prices, and fast shipping. Offering a wide selection and getting your orders to you quickly is always our top priority. We truly appreciate your support and look forward to serving you again soon! — SamsBeauty

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