Samsung Electronics Danmark Reviews 

I love the product (S21 +) Just disappointed with the service! Had issues with pixels in lockscreen within a month but warranty voided due to impact damage(?). Didn't want to pay £250 for repairs so got the phone returned. When I recieved it back there was physical damage to the screen and front camera which must've happened either at service centre or in transit but Samsung said this was not possible. Constant cycle of ringing and emailing and no-one being able to do anything to help. Polite staff, just not very useful due to rubbish company policies. Just went through Love it Cover it instead (cheaper and more efficient)

Bought a samsung 60" smart flatscreen tv and constantly have to carry out a factory reset every couple of weeks. TV is great to begin with then just gets slower and slower until it says there is a problem with my internet and to contact my internet provider although i can sccess contdnt on my other devices no problem. Then its back to reset and inputing all my preferencss AGAIN

Absolutely the worst company I have ever been to. I bought 2 Samsung galaxy tablets....which I should say were in stock. Paid for a delivery slot. Never turned up. Been endlessly calling. emailing and just about everything you can imagine to be told by every single one of them..." we have no access to see" I'm 6 weeks into it and have no idea what is going on. PLEASE STAY AWAY FROM THIS COMPANY!!!!! TOTALLY CROOKS!!!!!!!!!!!!!!!!! They are a total nightmare

Purchased a Samsung oven from Curry’s in Crayford.
Whist cooking, heard a loud explosion and quickly opened the oven door to find the light glass cover had exploded over my food.
I contacted Samsung immediately who promised to send someone to look at it.( was within guarantee time frame)
Nobody came and since sent several messages and telephone calls , it’s been nearly a year and still no response from Samsung. This is my worst customer care service experience. Very bad experience I have had with them and do regret allowing the curry’s salesman to pressure me into buying y the oven.

Worst of the worst. Samsung don't care about their customers (in fact, they HATE them). This whole corporation are filthy scumbags who deserve to be hung.

DOWN WITH SAMSUNG!

I am very disappointed. I've been a loyal Samsung buyer for many years and they've always been my 1st go to when buying home appliances and tech. 2 years ago I had a Samsung induction hob fitted in my kitchen. I didn't buy direct from Samsung as there was a better offer elsewhere. We had 2 years of pretty much trouble free use when all of a sudden it just packed up. Obviously outside of warranty. This was in July 2021. I immediately purchase a new one. Same model but this time from Samsung to ensure i was covered in the event of something going wrong. This was fitted at the backend of July 2021. Interesting was this was a version 5 and to be honest it was completely different to the one taken out. looked the same from the top but after comparing the underside you could see how much it was changed. Fan smaller and touch buttons more responsive. Unfortunately on Sunday 7th November without warning the new Samsung induction hob went BANG and is now completely dead. I thought ok there's a fault but I purchased from Samsung so will immediately call them to register the issue and ask them to send a new one. Guess what. They want 48 hours to register the issue with their approved repair people. id then have to wait a week for them to come out and would then have another 10 work days for the engineers report so basically we are into 1 month before I would even know if they would even replace. Lets face it these companies do anything to get out of a warranty claim starting with leaving your house with no hob for a month. According to their aftersales team this is in their terms and conditions which is absolutely disgusting. They said don't worry. Your oven still works so you can just cook oven meals for a month? They also asked if there were any vulnerable people in our house. I told them my wife is a stage 4 cancer patient so I really need my hob but even that didn't make a difference as its IN SAMSUNGS TERMS AND CONDITIONS. My terms and conditions are clear. Tell everyone do not buy these products. Tell people how Samsung leave cancer patients with out appliances. Like they aren't already going through enough. From now on all appliances I buy will be anything other than Samsung and I will make it my terms to make sure everyone else know not to buy from them. Samsung Absolute disgrace

Update: Don't waste your time with Samsung Customer Service or Technical. They are utterly useless, you'll just get a script response that it's outside the 28 days cooling off period, 'computer says No'.
I've received Brand New / Replacement earphones after speaking to Samsung Sales.
When you phone Samsung Do Not speak to Technical Support or Customer Services. Speak to Sales. My earphones went faulty after 6 wks and after a lot of wasted time I now have replacements after dealing with Sales.

Purchased Buds2 from Samsung UK.
Within 6 weeks the LH earphone stopped working, maybe used 10 times.
Very surprised I wasn't offered a replacement.
They wanted to repair them.
Returned to me yesterday, now both don't work.
Phoned to complain, was told Customer Complaints would phone me 9am Today.
No phone call.
Do not buy from Samsung UK.
6 wks use of their product, now needs to go in the bin.
Useless Repair Department!!!!
Useless Customer Complaints Department!!!!
Very disappointing.

I I wouldn't recommend anyone to buy from Samsung website. Because I had ordered the new Samsung galaxy watch in September with an extra band. The companion was that ill get one black band as well for free. I got the watch after couple of day. But still heaven got my watch band. I call them to ask, they said it is on its way. Which I got after 2 weeks but didn't get the companion band I called him and ask for that and they sent me around in the system. I call samsung nearly every week, one of the worker says. That it has been out of stock but now you'll get it soon, still didn't get it so I called them again according to them they have send the band. I Called the Post Office the said they haven't had any order from Samsung. so Samsung is supposed to call them not me I told that to Samsung and they still heaven react on it. It had nearly gone more than a month now. If they don't want to give me the watchband then they can say that Instead driving me around, I haven't got an answer, I think the service is really really bad it makes me wondering if I want to order something from there, because I can not trust them if the sent the things that I order and this a lot of money to buy a Samsung product and not getting it, plus you don't get a good service, for example them accepted that they haven't send it, or search for it where the product is and come with a solution for the customer who hasn't got the product if I could give them a minus I would have give it both for this sending of product and the service. I wouldn't recommend Anyone to buy from their Samsung website.

Returned my Galaxy Watch 4 a month ago, still no refund (tracking says it arrived at their warehouse 2 days after I sent it).

Support keeps wasting my time back and forth, they told me to call Klarna, Klarna had no information from Samsung about a refund.

Edit: Got a refund finally after delays and 1 month after giving the package to DHL.

Now support keeps telling me they have "escalated" it, but I never get any confirmation of a case on my email, for example. No updates whatsoever. What a bunch of crooks.

Shame you can’t give no stars, first a washing machine broke then the tumble dryer and Samsung failed to repair that and now my phone. Samsung just lie to and abuse disabled customers. Why is it that companies are using Covid as an excuse for bad customer services!

Purchased an American type Fridge/Freezer. Not making enough Ice. Had to contact them several times online, telephone, emails. By far the worst customer services I have every come across, Totally useless, very poorly trained staffs, and do not have any idea on what they are doing. Still no joy will Avoid at all costs not to buy Samsung products and will inform family and friends as well.

Think carefully before you buy a swimming/exercise watch that packs up due to moisture penetrating and won't be covered by the guarantee. £185.00 to repair! I thought I had cared for my watch, only to be told that sweat can also cause damage. I think there are times when the waterlock doesn't automatically come on when swimming but by then it's too late and the damage only appears later. And you have no record of what has happened . I really loved the look of this watch and thought I'd done everything reasonable to look after it but I realise it's not made to last.

Very bad customer service from start to finish! purchased a eco bubble washing machine that continually kept breaking only to find out earlier, after a few quid later from the horses mouth itself. That all the welding within the washing machine is wrong and out of align and it’s an issue with that model but have failed to recall and rectify the issue and don’t really care!
Steer clear of Samsung there money grabbing gits!

An update 4 weeks later I opened my casw with Samsung and sill not resolved as I said before the customer service is appalling so many of them telling me different information .Still not got refund after 4 weeks after this will never want to deal with Samsung again the stress & anxiety it has cost me is a disgrace.

We purchased a washing machine from Curry’s less than 12 months ago. Dust and crumbs from the work top have managed to get inside the clear plastic door casing making it look unsightly. This has never happened before despite always having our washing machines in the same place.
Curry’s weren’t interested, said it was manufacturing / design flaw and to speak to Samsung.
After 1000 options I got through to an advisor at Samsung who was extremely hard to understand. I was fobbed off that this was being caused by my washing and therefor wasn’t a fault. They eventually sent a link which meant I could show them the problem remotely. Waste of time as then told, yes it’s your washing causing that, it isn’t our problem. And your warranty won’t cover that si you will have to send the door off to be cleaned and this will need to be paid for by you – What, just for it to happen again because of the shoddy door casing not being sealed?
I asked to speak to a Manager, By now I have been on the phone 50 minutes. A manager comes on, speaks poor English but says the same thing as the advisor. Continually put on hold with no explanation. Absolutely horrendous. So stuck with a washer less than 12 months old that looks unsightly and dirty due to the trapped crumbs and dust but it’s my fault.
Thanks Samsung. Thanks Curry’s.

Scam customer service. Sent tablet to Samsung for out of warranty repair. The repair service used by Samsung repaired the tablet for which I paid £149. Eventually received tablet back but discovered it was still not working. Phoned Samsung repair agent who said it was working fine before being sent back to me. Sent it back again and after many phone calls was told that another part needs replacing but is unfortunately no longer available. If it was working when it left there workshop how can it arrive back to me and now something else has gone wrong along the way. There was no damage on the packaging so could not have been damaged in transit. I asked for a refund as it has not been repaired but was refused as they say they did fix it the first time therefore implying I must have damaged it after receiving it back. They have not even sent it back to me. We will not buy Samsung ever again and will certainly make sure people at our places of employment, friends and family are warned of the negative side of purchasing Samsung products.

bad experience; the battery is very weak i don't know why that

@SamsungUK 9 weeks with a faulty product which Samsung sent. 5 visits and 1 no show finally repaired after 9 weeks. Samsung offered an insulting £30 voucher as compensation. Disgusting customer service from start to finish.

Please do not buy anything made by Samsung they are the worse company I’ve ever dealt with. Complaints department are a joke, rude and utterly unsympathetic. When Laura from Customer Service told me there was nothing else she could do for me and I had to wait 28 days to have my NEW washing machine repaired, I asked to escalate my complaint. “This is as far as you go Sir” what an arrogant statement, believe me Laura I went further, unfortunately they where only ever so slightly better than you, and that isn’t a compliment. Never again

Do not under any circumstances buy a samsung washing machine! They last under a year if you are lucky. Im a single person household dont use an awful lot of washing but for months now since my washing machine was a few months old it started stopping up to 7/8 times during a wash and now wont power on at all! Luckily i kept my old indesit washing machine! IF I PUT A BAD REVIEW TRUST ME ITS GENUINE! DO NOT WASTE YOUR MONEY!