Samsung Electronics Reviews 

Not even 1 star, Ordered a phone 3 days ago nothing received yet. Called everyday, get the same story order is in process. But no one takes action at Samsung. Sorry but is it so hard to approve a order and send it?

The web Shop is a total nightmare. For the moment more than one month trying to have my money back and having lies after lies from support. I have been using Samsung mobile phones for years..never again..cheap and bad products sold like good ones at crazy prices. A lot of beta products sold as functional at crazy prices. They just have stolen my money and looks impossible to have a refund.
Never, never again Samsung

I bought a product and after multiple times they missed the delivery they don't even try to fix it
I tried to return the product and refund but they refused because they say first it need to be delivered
I send a meesage on whatsapp to support and they just don't answer it and don't care about the issue
Awful service

I own several high end premium products with Samsung Electronics like for example a Samsung Galaxy Flip, Samsung Galaxy Fold 5G, Samsung Galaxy S10 plus, several TVs, a Mono Laser Printer and a dryer !
So far I was very lucky all in all since there was no product fault and therefore support required until last Wednesday after installing a new security patch dated Jan, 2021.
After the patch was installed my phone becomes very slow and not ever just like before the update with Samsung. I decided to restore my phone to factory settings, but because my S10 has been setup with a Samsung Account and a old gmail account in place, my S10 keeps asking about a email verification before able to restore or even just to remove my Samsung Account ! Looks good in terms of security, but its now not a security matter at all and all I wanted is to restore or reset my settings, but Samsung did not even send instead a sms with my 2 step verification on my phone account, but Samsung does not offer any other choices or alternatives or would provide a clear advice or help via email support or via their useless help online pages !
After searching with it online then I found out this kind of problem with my old email could only be resolved via their so called Content Services. I did call the next day on Thursday and was advised to open another new account online with my same name, birth & mobil phone number plus a very new email address instead so that they could then switch my old email with the new one instead. The steps required I did follow up as they asked me. After that I should call them back with Samsung Content Services and since they are not to reach out anymore.
Samsung advised that this procedure could only be done over the phone and incl. their phone support advised that they from the incl. Technical Support could not really help me either. Only their weird Content Services are able to resolve my situation, but they however never ever answering since last Friday and now its almost a week and my S10 becomes really stressful too. I found out too that Samsung Electronics will not provide any support when purchased from Amazon here in Amsterdam and Samsung does not offer any support when purchased outside of Benelux incl. from Sweden, Spain or Germany too, but Samsung offer a European International Warrany Policy just like Apple, HP or even Asus Tec which provide decent support whenever you are travel or move home from Sweden to Netherlands it does not matter at all as long you are within your warranty period based on the proof of purchase invoice printed on ! Dutch Samsung is awful and totally rude and at the end they offer you a 36 EUR phone flash with Dynalogic NL which actuall brings your so called premium phone thgen out of warranty with Samsung Electronics !! I am very concernede about their ver bad and negative customer service level which reminds me now that actually my Samsung products are never ever a Premium Product, because any real premium is connected with a decent high level quality customer service who takes most of his clients very serious and whats the point then spend more money when in the worst my phone becomes after some months with warranty (2 Years) non operational und ready for the trash !! From now I never buy with Samsung, because without their so much needed help my phone can not be restored anymore unless I want to void my own warranty altogether and risk even more problems thereafter and Samsung never cares about it , unless I will buy again another new product with such a terrible rude support ! Samsung Customer Services here in Netherlands left me on my own dealing with my problem ! Anyone who wants to enjoy their products with them for a couple of months is may fine, but ONE day if there is a serious issue whatever, Samsung Electronics in Netherlands will later surely let you down just like in my own circumstances !
False Premium not even worth for future resale after being left with a unusable faulty product !

I bought an S20 phone back in September 2020 with a return cash back of 100 Euros.

I filled out all of the requested information on the Samsung webpage to receive the cash back promotion. After 2 months I realised I never received the money back and I contacted Samsung NL via phone.
I was informed there was an issue with my name of the form, they sent an email with a link however, the link was already expired and I wasn't able to open it, so I contacted them again via WhatApp. They kept telling me they would send the information to the correct department and I should hear back from them soon only they continued to send emails with faulty- expired links that did not work.
After 3 months of this back and forth they sent me a PDF form to fill out and resend back to them with the information they insisted was wrong. So, I filled out the form and sent back to them. It is now 5 months later and I still did not received the cash back promotion (100€) and never heard from them again!

Horrible customer support, clueless people, waste of time! Reached out for a €600 non working monitor. After being 30 mins on the phone with their customer support pushing me from one person to another while i had each time to repeat my issue to get directed to the next one (had 4!) to end with a “sorry but noone from the right department is on site today, we will call you tomorrow to the best time of your convenience “. Needless to say noone ever called back-returned it to the retailer who sold it to me who took care for a brand new replacement with no fuss and fight as it was in warranty

I recently got a SAMSUNG NOTE I am very impressed with it. Very impressed with the service and the products.

Smartphones, smart tv and audio, home appliances and computing. All those electronic devices they have a name. Samsung. All technological features and designs in one brand name. May will be in your pocket or even your entire home and car.

Bought fridge, got it installed on a Friday 3 weeks ago. By the next day we already knew it wasnt working as it should. Monday contacted shop, sent technician. Conclusion: he had no clue why it wasnt working and we should get a replacement. We are waiting over a week for Samsung to contact us. We only get emails saying “in 5-10 working days they will contact us to agree on a date”. In the meantime the fridge does not work at all, that is, we have had no working fridge for 3 weeks! We have kids, we’ve had to throw away food and no one cares. Customer service is a joke!

No star for Samsung if I could have a choice. Samsung TV power board failure with big bang and electric spark. £500 TV lasted merely 5 years. If we watch every day it may only last two years! Worse to come, after all the trouble to find repair only to be told no parts available. Fake phony ridiculous customer support put me through another week of misery for nothing. Only told with a blunt message:age related not safety related issues. It is none of their problem. Samsung keep me in the dark, and do your filthy deed behind closed door. You betrayed my trust. Your pretended fuss is only a show. You protect your own profit, in competent staff and a system full of holes and didn't give a damn about the rubbish you ditch on to customer. You add insult to injury. A broken TV is not enough you also put customer through a shoddy customer service that angers me. I end up with no TV, no repair, loss of money, time and distress and a sickness towards Samsung. A company like this should be condemned and your products will always be banned in my household.

Unfortunate customer service experience.

I ordered an item from their website with the belief that ordering from the producer directly would be the best choice. Unfortunately it seems to have been a mistake. The item was supposed to be shipped the day after, but never did. When contacting the Customer Service after a few days, asking about expected delivery, I got informed that the item has been sold out. Asking for more details about when I might be able to expect it, I was informed that "They did not know".

I have no doubt that I will eventually receive the item that I paid for, but not informing me why there is a delay automatically and also just not giving me any info about the items expected date is pretty lousy. Having worked in CS myself, there would have been some sort of "That is our mistake", "The item is sold out, unfortunately we have not ETA for the new stock" message to make up for the issue, but instead I had to fish for any info and received a "I don't know - Can I help you with something else?".

The screen of my Samsung Galaxy S5 was broken after a fall.
I decided to have it replaced through the official Samsung website.
In return for a higher price compared to other service agencies (the site mentioned 155€ for the replacement of a Samsung screen), I have a 3 month guarantee on all replaced elements.

I now have my telephone back, it's working well, but these are the unpleasant surprises that lead to the BAD - unacceptable score:
1. Though I requested the repair through the Belgian website, behind the screens my request was funneled to the Dutch organisation. No explicit mention of this.
2. The site doesn't mention that the repair is subcontracted to a third party.
3. The site doesn't mention that you always accept a full repair: "Bij een reparatie ga je akkoord met een full-repair: àlle defecten aan het toestel worden opgelost, zelfs als dit niet deel uitmaakt van de klachten die het toestel ondervindt" (this is feedback from the service team). My request was to replace the screen. The options offered after examination were: 1 replacement of screen, camera and housing (at the total cost of 270€), or 2 pay 36€ for the transport costs (phone returned in initial state) or 3 pay nothing (and don't get the phone back).
4. There is an explicit request to also send the battery. My good performing battery (I marked it) was replaced by a bad performing battery. Explanation of the customer service: maybe it wasn't an official Samsung battery? They offered to replace my battery if I went through the whole procedure (minimal cost 36€) again.

I bought a samsung QLED TV, it was 6 weeks old when we moved it from one room to another... plugged it back in and now there is a crack down the screen (thermal crack). Samsung does not replace or fix it and im now stuck with a 3500 euro TV that is WORTHLESS !!!!

I switched from an iPhone to a galaxy and what a waste! Not only is iPhone easier to use, it gets security update all the time! Good luck with getting one for your galaxy! Urrgghh!

For those buying Samsung products of any kind, when you pick up your phone or switch on your TV, think about this. South Korea take part in some of the most horrific torture to dogs and cats on the planet yet Samsung are not interested in helping this improve, they turn a blind eye and are solely interested in their profits. Millions of dogs and cats are boiled alive, hung up and asphyxiated, hung up and blowtorched, limbs and paws cut off and skinned, all whilst still being ALIVE and fully conscious as these people believe the more they torture the animal, the better the meat will taste. There are millions of dogs every year who are born in these cages and for their whole lives are in the hands of these individuals and they witness daily the horrific killings of their friends and family around them. South Korea and Samsung bring shame to the world and the only way this can improve for these animals is for us to stop buying anything from companies like Samsung who are unethical and profit hungry. Shame shame shame on you Samsung.