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Samsung Parts Reviews 

912
•
TrustScore 4 out of 5

3.9

Electrical wholesaler
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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers had a great experience with this company. Customers frequently praise the delivery service for arriving fast, ensuring that packages reach their final destination without any unnecessary waiting. Consumers note that the staff and customer service team are extremely helpful, patient, and knowledgeable when assisting people in finding the correct items. Some reviewers were not happy with wrong products arriving or replacement items failing to fit their household appliances properly. A few people also reported significant delivery delays, poor tracking options, and exceptionally long waiting times before finally receiving their orders. Others mentioned experiencing frustrating difficulties when attempting to resolve order issues through customer support.

What people talk about most

Product

People report ambiguous experiences with product, as many consumers praise fast shipping and items that fit... See more

Staff

Reviewers highlight high satisfaction with the staff, frequently noting that customer service representatives... See more

Customer service

Reviewers express great satisfaction and appreciation regarding the customer service, highlighting fast and... See more

Order

Customers had mixed experiences with order processes. While many reviewers praised the prompt delivery, ease... See more

Delivery service

Consumers find delivery service to be efficient, with reviewers frequently reporting that orders arrived... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Samsung parts had exactly what I needed to fix my dishwasher, and this time when I ordered it arrived quickly. Last time I ordered the parts they never arrived, which was actually fedex's fault, howev... See more

Rated 3 out of 5 stars

The cost of the replacement remote was almost the same price as a new soundbar system. Total ripoff taking advantage of a Samsung consumer.

Rated 3 out of 5 stars

Chat help with a live person was great. She helped me order the right part. I rated you down for charging $75 for a plastic bin

Rated 5 out of 5 stars

Our refrigerator is almost 8 years old and it has had several things go wrong. But, Samsung has a wonderful parts department and in the things I have repaired they have been an easy task to take care... See more

Company details

  1. Electrical wholesaler
  2. also in
  3. Electronics store

Contact info

3.9

Great

TrustScore 4 out of 5

912 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.9

All reviews

(912)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Best Water In Town......

BEST WATER IN TOWN, THE SAMSUNG REFRIGERATOR WATER FILTER GIVES US THE BEST TASTING AND CLEANEST WATER WE EVER HAD THE PLEASURE TO DRINK.

H20...Hurry 2 Order their OEM replacement Water Filter for your refrigerator, so you too can enjoy the BEST WATER IN TOWN.

15 June 2019
Unprompted review
Rated 3 out of 5 stars

The search function is a bit clunky

The search function is a bit clunky, but I finally located my part. As a new customer entering the address information took some time; the form auto-filled, but wouldn't accept my city name. Finally figured out I had to completely reset the form and fill in each field individually.

14 June 2019
Unprompted review

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