Unfortunately the non-stick coating on my Urban Chef pan started to peel last week. I e-mailed Samuel Groves & Chantelle responded immediately, literally a few hours later! In less than one wee... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I contacted the Sales department to enquire as to the availability of an item. I was fortunate to be assisted by Chantelle in Sales. She located the product and went out of her way to finalise th... See more
Company replied
Ordered a Mermaid roasting pan on Monday afternoon and it arrived on Wednesday morning. The order confirmation said it might take 56 days, but clearly that was wrong. The quality of their produc... See more
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I have a wonderful son who buys me Samuel Groves pans for birthdays & Christmas so I'm gradually building quite a collection. I love both the classic and the carbon steel. Expensive but beautifully ma... See more
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Company details
- #75 of 92 best companies in Kitchenware Shop
- #11 of 11 best companies in Bakery Equipment
- #208 of 230 best companies in Homewares Shop
About Samuel Groves
Written by the company
Global interest in British design and manufacturing has never been higher and Samuel Groves is building on this golden opportunity by continuing to invest in manufacturing equipment to produce the very best cook and bakeware at their manufacturing site in Birmingham.
Few suppliers of hospitality products go back as far as Samuel Groves. This venerable Birmingham-based manufacturer of kitchen equipment started in 1817. The big take-off into hospitality supply came during the Second World War when Samuel Groves won a major government contract to produce aluminium trays, with many other items for the Ministry of Works and the War Office being added soon after. This helped reinforce the foundations of the modern business, which gained a major boost from the introduction of the Mermaid brand at the beginning of the 1950s.
Samuel Groves encompasses all facets of manufacturing including Metal Cutting, Presswork, Metal Spinning, Welding, Fabrication and Injection Moulding. In addition, we are able to design and manufacture our own tooling in house.
Even though the market and indeed cooking practices have evolved over the years, Samuel Groves quality and processes have improved. We remain traditional manufacturers and every product we are proud to say is still hand-finished. We have been a manufacturer in Birmingham for close to 200 years, some of the skills that will be used in the factory today will have been used all throughout those 200 years.
Every range produced at our factory, we believe is the best you can buy, whether that’s our robust stainless steel 3-ply cookware, or timeless Mermaid anodised bakeware.
Contact info
194 Waterloo Road, B25 8LD, Birmingham, United Kingdom
- 0121 764 7393
- sales@samuelgroves.com
- www.samuelgroves.com
4.2
Great
686 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the sauté pan
Love the sauté pan, absolutely fantastic, the wait time is to long though to receive item.
16 September 2025
Reply from Samuel Groves
Hi Craig,
Thank you for your feedback.
I am delighted that you were pleased with your product, however we do state on our website to please allow up to 58 working days for your order to be manufactured, dispatched and delivered. If the items included in your order are in stock, we will get your order dispatched the same day, providing your order is processed before 1pm GMT. https://www.samuelgroves.com/deliveryandreturns
Best regards,
Samuel Groves
Fantastic product customer made and…
Fantastic product customer made and then shipped and delivered without any hitches. Delighted !
11 October 2025
Reply from Samuel Groves
Hi Jo, Thank you for your feedback.
I am delighted that you are happy with your product and our services.
Happy cooking!
Best, Samuel Groves.
Extreme delays for delivery. Appalling service.
Extreme delays for delivery. Ordered in September, was not going to arrive until apparently after Christmas. Unacceptable customer service. No information on delays until I chose to get in contact. Then untruthful initial response and terribly vague second response. Order was then cancelled by myself. I will never purchase from you again.
2 December 2025
Reply from Samuel Groves
Hi,
Thank you for your feedback. We are sincerely sorry for the experience you had with your order.
Waiting months for an update only to receive vague information is completely unacceptable, and we take full responsibility for the frustration this caused. We are currently reviewing our internal notification systems to ensure that transparency and honesty remain our top priorities, even when we are facing delays.
While I respect your decision to cancel, I would appreciate the chance to learn more about where our responses fell short so we can try to prevent this from happening to others. If you’re open to it, please reach out to our sales team directly at sales@samuelgroves.com or call us on 0121 764 7393.
Best regards,
Samuel Groves
Fantastic pan
Fantastic pan, probably the best we have ever bought. To be able to buy British is a rarity these days.
17 September 2025
Reply from Samuel Groves
Hi Russell,
Thank you for your feedback. It is much appreciated. I am delighted that you are happy with your product and our services.
Happy cooking!
Best, Samuel Groves
Reply from Samuel Groves
Hi Mark, Thank you for your feedback. I am delighted that you were happy with your product and our services.
Best, Samuel Groves.
Beautiful pans
Beautiful pans, cooking with them is a joy! High quality means less heat needed, and they don’t stick.
6 September 2025
Reply from Samuel Groves
Hi, Thank you for your feedback.
I am delighted that you are happy with your product. Happy Cooking!
Best, Samuel Groves
Superb quality!
I have a wonderful son who buys me Samuel Groves pans for birthdays & Christmas so I'm gradually building quite a collection. I love both the classic and the carbon steel. Expensive but beautifully made, long lasting (if you use them properly) & made in the UK.
21 August 2025
Unprompted review
Reply from Samuel Groves
Hi Debbie,
Thank you for your feedback.
I am delighted that you are happy with your product and our services.
Best, Samuel Groves
Reply from Samuel Groves
Hi Ian,
Thank you for your feedback.
I am delighted that you are happy with your product and our services.
Best, Samuel Groves
Reply from Samuel Groves
Hi John,
Apologise that you felt like you had to cancel your order due to the made to order and delivery times.
Although we do state on our website https://www.samuelgroves.com/delivery_and_returns to, please allow up to 58 working days for your order to be manufactured, dispatched and delivered. If the items included in your order are in stock, we will get your order dispatched the same day, providing your order is processed before 1pm GMT.
Best, Samuel Groves
Overall terrible experience
Overall terrible experience. Order a Chef’s pan with delivery stated as for mid-July and this was consistently pushed back. I wasn’t even sent updated I had to keep checking in with the team. I eventually got a refund.
15 August 2025
Lid handle very hot to touch while…
Lid handle very hot to touch while cooking. Detail not included in the description (although there is an image of a man touching a lid with bare hands) and when I contacted them the only thing they were interested in was whether I had used the pan. When I said yes, they say they wouldn’t accept a return. Not worth the money, not a good experience.
11 August 2025
Reply from Samuel Groves
Hi,
Thank you for your feedback.
I believe our sales team have been in contact with you and you were advised that stainless steel cookware may get hot. If this happens please use heat resistant cooking gloves.
Best,
Samuel Groves.
Fantastic customer service
Samuel Grove has been absolutely fantastic. The pans are of such high quality, and the service is second to none. I badly burnt my pan, but the team were able to salvage it. They truly are plans for life.
9 October 2025
Unprompted review
Reply from Samuel Groves
Hi Katie,
Thank you for your feedback.
I am delighted that you are happy with the result of our Pan for Life Refurbishment Scheme.
Best,
Samuel Groves
Exceptional Aftercare Service!
I purchased the 16,18,20cm saucepan set. The quality, finish and performance of the pans are excellent. I have tested the company’s aftercare service and it has been exceptional. It surpassed my expectations and also showed that buying a product which is manufactured in England was definitely the right move. Thank you so much Samuel Groves, you are AWSOME!
7 October 2025
Unprompted review
Reply from Samuel Groves
Hi Susan,
Thank you for your feedback.
Could you please email our sales team at sales@samuelgroves.com so that they can advise you about your order.
Best,
Samuel Groves
Ridiculously long time in delivery
Ridiculously long time in delivery, still not had it several months later. No information offered,
7 July 2025
Reply from Samuel Groves
Hi,
Thank you for your feedback.
Apologies if you have not had further update on your order.
Can you please contact our sales team by emailing your order and contact details so that they can look into this further for you.
Thanks,
Samuel Groves
Replacement of faulty non- stick coating. my 24cm Stainless steel non…
I received my 24cm Stainless steel non stick chefs pans, one with a lid, this year and after a few times of using one of them the non stick started to break down.
I telephoned Chantelle and she organised for a courier to pick it up so they could check it.
They decided to send a new replacement, free of charge, which I received very quickly.
I am very happy with the customer service and the high quality of the chef pans.
17 September 2025
Unprompted review
Reply from Samuel Groves
Hi Susan,
Thank you for your feedback.
I am delighted that you are pleased with your product and our services.
All the best,
Samuel Groves
20cm copper frying pan
I have just purchased a 20cm copper induction frying pan and I could not be happier. The quality of craftsmanship is outstanding. Yes it’s an expensive frying pan, but the quality speaks for itself. You buy cheap, you buy twice. It wasn’t the quickest of delivery, but when it’s handmade to order what would you expect. Definitely worth the wait. I highly recommend this product and the company.
4 September 2025
Unprompted review
Reply from Samuel Groves
Thank you for your feedback.
I am delighted that you are happy with your product and our services.
Happy cooking!
Best, Samuel Groves
Bad non-stick, worse customer service
I bought a Samuel Grove frying non-stick frying pan and was impressed by their offer of a lifetime guarantee. The non-stick coating on the pan is destroyed despite extremely careful use and attempts to contact their customer service to utilise the guarantee are futile. They offered to replace the pan then stopped responding to messages and have failed to replace it. Don’t waste your money.
3 September 2025
Unprompted review
Reply from Samuel Groves
Hi Gigi,
Thank you for your feedback.
Apologise if our customer service team have not been consistent in contacting you regarding your pan.
Please can you to email sales@samuelgroves.com
We can then get your details and liaise with you directly to get this issue resolved.
Best, Samuel Groves
High quality stainless steel cookware
High quality stainless steel cookware with a lifetime warranty for home use. Excellent customer service. Would highly recommend.
1 September 2025
Unprompted review
Reply from Samuel Groves
Hi, Thank you for your feedback.
I am delighted to hear that you are happy with your product and our services.
Best, Samuel Groves
Fantastic pan
Fantastic pan. Finally I can make a lovely omelette! I love how evenly the heat spreads and how perfectly the food is cooked. No toxic residue, and very easy to clean. Worth every penny.
7 June 2025
Reply from Samuel Groves
Hi Amanda, Thank you for your feedback.
I am delighted that you are happy with your product and services.
Best,
Samuel Groves
Pans bought as a gift
Pans bought as a gift, so don't know how they are doing. As they are made to order, they do take a bit of time to come. They looked great. Good to be able to support British manufacturers.
3 June 2025
Reply from Samuel Groves
Hi Jamie, Thank you for your feedback.
I am delighted that you are happy with your product and our services.
Best,
Samuel Groves
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